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Android app fails to launch on Android 8.0.0

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EL Sofman medal 5000
6 years 225 days ago
Just installed the iGP manager app on a Nexus 5x running Android 8.0.0. After downloading and installing the app while the app should show some graphics, leads to a black screen and stays like that indefinately. After uninstalling/reinstalling the app a few times the same occurs. In the meantime the android shows that the app is launched.
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Yunus Unia Blunion medal 5693
6 years 225 days ago
Hi El, that's unfortunate, I will report this issue.

Did you just get 8.0, like upgrade to it?
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Jack Basford medal 5073 CEO & CTO
6 years 225 days ago
Thank you for your detailed description. Is there a possibility that you could record a video of this for us to review? Even something short on YouTube or otherwise would be very helpful. The more we can see the issue the easier it will be to understand.

From reports we are receiving it does seem to be an issue with Android 8 specifically.
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EL Sofman medal 5000
6 years 224 days ago
Hi Yunus, yes I upgraded to it a couple of days ago.
Jack, I'm not sure i know exactly how to do it, but I will give it a try later on the day and hope to have something to show you. I thought the same it has probably something to do with the update to 8..
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Dazaster Price medal 5000
6 years 224 days ago
An update has been released that should resolve this issue. Please let us know if this is not the case.
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Robin Huijerjans medal 5000
6 years 224 days ago
Yunus
Hi El, that's unfortunate, I will report this issue.

Did you just get 8.0, like upgrade to it?


I have the same problem on my Nexus 5x after updating to Android 8
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Yunus Unia Blunion medal 5693
6 years 224 days ago
That's 3 separate cases we've gotten with the 5x on Android 8.0.

I wonder what the cause is. I will let the developers know.
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Jack Basford medal 5073 CEO & CTO
6 years 224 days ago
Robin, did you get the latest Android update? Because we addressed the issue with Android 8 not launching in the update. It was released around 3pm GMT today, a hotfix / patch to the update released yesterday.
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Yunus Unia Blunion medal 5693
6 years 224 days ago
Oh yeah, totally forgot about the hotfix.
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