Everything should be running now. We have had a significant increase in the total number of users recently and it is showing up a range of different scalability problems in the system. Each of the issues in the past few days have been different and we have been addressing each in turn. So I can at least assure you that we are not just ignoring the same recurring problems. We're sorry for the instability but we will get everything resolved.
Hard to believe you have more and more users... continuing like this would some the problem as many will leave for this shitty quality service.
Couple of crashes everyday is completely unbelievable !
If you were professional (and i assume you are coz you're getting money from doing this) this should be a crisis situation.
It seems like you're not really paying attention to your customers.
What are you doing to cover the situation up ?
When will the situation be ok permanently ?
Thanks for your work.
I really enjoy(ed) the game.
But seriously this situation has to end.
The silence does say everything, not least that the improvements made yesterday worked, and the issues didn't occur at all. We're doing our best to ensure that continues going forward.
In the short-term, we'll be applying small patches that should improve overall stability. In the long-term a rethinking of the system is needed to make it more robust against errors, so they don't spread, which is what happens at the moment. We've got some creative ideas on this but they will take longer to implement.
CEO & CTO
