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Free Trials of 2D Viewer Increased!

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medal 5000
12 years 316 days ago
As far as I know Andrew is already investigating this issue.
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medal 5000
12 years 316 days ago
Could you please follow the recommendations from Oracle to get Java for your operating system.  http://www.java.com/en/download/index.jsp

Or you can try to follow Marc Royster\'s advice, he managed to get it working a different way as discussed here: http://igpmanager.com/play/?url=forum-thread/105#626
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medal 5000
12 years 316 days ago
I test it on next race but i have not seen any other java page not working. Livetiming working just fine. Only 2D did not work. Maybe its working now. But i still lost one trial because of that.
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medal 5025 CEO & CTO
12 years 316 days ago
I have cleared the used trial, keep us informed on your progress getting the viewer to work on Linux.
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medal 5000
12 years 316 days ago
\"Jack
I just wanted to be sure that the reasons were valid before taking any action. What you have said makes sense, so I have returned one additional trial to both of your accounts. :)

Ok, thanks. The most important, is to know if my messages help you to resolve some problems ^^ Hope is the case :)

Sorry for my english, and Merry Chrismas at all :D
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medal 5000
12 years 313 days ago (edited 12 years 313 days ago)
I wanted to watch my race today in 2D using my last trial, but it gives me this message \"You have already used a trial on this race, Subscribe to unlock 2D access\".

Also on a side note: I used a trial on my race last sunday, but the viewer was out of control and the race was impossible to watch with cars going back and forth in the track.
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medal 5000
12 years 313 days ago
\"Jake
oh brilliant Jack - well done

This will give people a much better idea of what they are missing :)


Like what, glitches? I\'d like my wasted trial back, please.
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medal 5000
12 years 312 days ago
I wasted 2 \"2D\" trials, because when I try to see what see  it, a black screen is all I get.
I use Firefox, and a mac computer.
what I can do?
thx mates :)
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medal 5000
12 years 312 days ago
I also wasted all my trials because as soon as I click on something (like trying the chat or the pit orders) I instantly had a black screen, after that I keep trying refresh, ctrl+f5, or reboot and the 2D race would last for about 5 seconds before crashing again even if I didn\'t click anything. This happened countless times in the same race and again in all my trials.

Before my last trial I\'m sure that I had the JAVA updated and running properly on my system, this is really frustrating.

Windows 7 and Firefox btw (I tried IE and chrome but happened the same)  

edit: I tried different PC\'s as well, same result.
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medal 5025 CEO & CTO
12 years 312 days ago
\"Pablo
I wasted 2 \"2D\" trials, because when I try to see what see  it, a black screen is all I get.

I use Firefox, and a mac computer.

Please post in this thread and when Andrew addresses Macintosh support he will be able to read the reports together.

Markus, Joey, Pablo and Carlos - I have cleared your trials. Keep us informed if you experience any more issues because it\'s all useful information when fixing it.
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medal 5000
12 years 312 days ago (edited 12 years 312 days ago)
Thanks Jack!

My account says I have 3 trials left but now I\'m getting this message \"You have already used a trial on this race, Subscribe to unlock 2D access\"

race ID 4837 (just started)

edit: now the \"2d link\" takes me straight to the live timming
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medal 5025 CEO & CTO
12 years 312 days ago
Hi Carlos, It\'s probably related to this issue, which is now fixed. The incorrect notification messages were displaying sometimes.

Try now and see if it works or if you get a message that makes more sense.
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medal 5000
12 years 312 days ago
I had to wait a bit until a free slot was avaliable but then I manage to view the race in 2D, unfortunately I had the same issue. I could watch the race and select the driver I wanted to follow and zoom in also. However as soon as I ordered my driver to push harder the black screen came. From that point I was unable to watch the race because after a refresh the 2D would work for like 5 seconds before the black screen (without any click).
I hope this info help your work.

Thanks

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medal 5025 CEO & CTO
12 years 312 days ago
That\'s bizarre. Andrew (who develops the simulator and viewer) is on holiday at the moment so it\'s probably going to have to wait a week until this is addressed.

I\'ve never heard of anyone else experiencing this, though. So hopefully it is an isolated problem.
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medal 5000
12 years 312 days ago
\"Jack

\"Pablo
I wasted 2 \"2D\" trials, because when I try to see what see  it, a black screen is all I get.



I use Firefox, and a mac computer.




Please post in this thread and when Andrew addresses Macintosh support he will be able to read the reports together.



Markus, Joey, Pablo and Carlos - I have cleared your trials. Keep us informed if you experience any more issues because it\'s all useful information when fixing it.


Thanks! The hard part is planning what races to use them on... probably the first of the year at Australia, the historic Monaco street race, and the final race in Abu Dhabi. Or Singapore. I can\'t decide. ;)
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medal 5000
12 years 312 days ago
\"Jack
That\'s bizarre. Andrew (who develops the simulator and viewer) is on holiday at the moment so it\'s probably going to have to wait a week until this is addressed.


Looks like he is answering posts and working on the game even although he is on holiday.

Dedication or what?!?
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medal 5025 CEO & CTO
12 years 311 days ago
\"Jake
Looks like he is answering posts and working on the game even although he is on holiday.

It would be irresponsible for either us not to. Running a start-up is a very different (and less routine) animal than a regular job.

I don\'t want anyone to expectat that he\'s going to have as much time whilst on holiday as when working full-time though. It\'s highly unlikely all the issues will be resolved in the spare time he will have to work in the evenings.
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medal 5000
12 years 305 days ago
The 2D feature is brilliant, it\'s nice to get a taster into the game, once i get a chance to use mine i will most likely put money into this, but it always tells me the trial 2D is full, i\'m guessing only a certain amount of people can use it per race?
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medal 5000
12 years 305 days ago
That would be weird, Jordan.
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medal 5000
12 years 304 days ago
Well wierd as it may be, it\'s all true, i\'ve been trying to use my 2D trials for the past 2 races, so far with unsuccessfulness, it just tells me that the server is full
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