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Race dropped 1/4 lap in !

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medal 5000
11 years 272 days ago (edited 11 years 272 days ago)
It's the level of service.. :)
Now you can ask your self -  What I'am paying for?

No offence, just my personal thoughts. :)
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medal 5000
11 years 272 days ago
I'm investigating this now.
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medal 5000
11 years 272 days ago
Could you restart or re-schedule this: https://igpmanager.com/play/?url=race-live/157900/2d ? I think all managers are still waiting in league lobby. Pro league just finished without problems.
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medal 5000
11 years 272 days ago (edited 11 years 272 days ago)
Please restart   http://igpmanager.com/play/?url=race-live/157900
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medal 5000
11 years 272 days ago
My race still isn't open, 1 hour has passed. I used my last free 2D and haven't been able to use it. Will I get it back ?
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medal 5000
11 years 272 days ago
"a
Please restart   http://igpmanager.com/play/?url=race-live/157900

I used my free 2D on this, will I get back it?
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medal 5000
11 years 272 days ago
I also used my 2D, please...
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medal 5000
11 years 272 days ago
Does this race will start today? http://igpmanager.com/play/?url=race-live/157900
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medal 5000
11 years 272 days ago
Since a lot of time has passed since the races failed, I need to reschedule them.  Can the hosts for each league please get in touch with me to explain when they would like the races rescheduled?  If I don't hear from the league host, I will just reschedule the races to re-run on the next race day.  If only some races in a tier failed, I will also need to bring them into alignment, either by skipping the failed race, or postponing all races, including ones that ran properly today.

I'm sorry about this.  We are managing to handle most technical problems with the races quickly now, after building up an automated altering system as well as automatic recovery mechanisms.  However there was a problem in this situation that fell through the cracks.
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medal 5000
11 years 272 days ago
We decided to skip rookie race http://igpmanager.com/play/?url=race-live/157900 (Pro race finished succesfully), so that next round could happen as intended tuesday. I hope You will return used free 2d tries, that were used in crashed race. Thanks.
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medal 5000
11 years 272 days ago
Ok.  Yes we will address the trials issue too.
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medal 5000
11 years 272 days ago
 Our host has not been active for 320 days.  Can you help us with our league?  http://race.igpmanager.com/index.php?id=147725
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medal 5000
11 years 272 days ago
Robert, please log a call with the helpdesk & Aaron will be happy to assist you.

https://igpmanager.com/account/helpdesk/index/p/index/index
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medal 5000
11 years 272 days ago
https://igpmanager.com/play/?url=race-launch/154406
Could you please check on this one too?
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medal 5000
11 years 272 days ago
Mine's crashed. Had it with iGP now. Can't see any reason for paying subs.
Goodbye.
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medal 5000
11 years 272 days ago
13 hours later and 153863 is still stuck mid race at lap 8. No idea if league host is active or has been online during this time, but can I decision be made now? Just reschedule the race for the next slot today so we can actually get things going again.

Thanks.
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medal 5000
11 years 272 days ago
Andrew, our Rookie British Racing League 2 league race was due to start yesterday, at 19:20 GMT. Race is still given as live, today at 8:00 GMT. Can you please do something about it ? Thanks.
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medal 5000
11 years 272 days ago
Another one with race faliure, please restart: https://igpmanager.com/play/?url=race-launch/152515


Thanks. 
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medal 5000
11 years 272 days ago
I have asked Andrew to look into this
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medal 5000
11 years 272 days ago
I apologise for the inconvenience this is causing. Andrew is working on it
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