Team Reset

fernando alonso
9 years 301 days ago

the first 1 i gt yes and 2nd not checked

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fernando alonso
9 years 301 days ago

first 1 is yes 2nd nt checked

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Uncle Albert
9 years 301 days ago

Can you please try to explain your issue a little more clearly Christy.

It seems that your league is starting a B-league from what I read on the league pages..

If this is the case. It maybe that when people are resetting, the league becomes full up before they swap divisions?

That is just a guess..

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Chris Sims
9 years 297 days ago

i still cant reset my team.
email notifications are not disabled.
i dont receive the reset email.

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Jack Basford

CEO & CTO
9 years 296 days ago

This might be a stupid question - but have you checked that your email is definitely entered correctly on this page?
http://igpmanager.com/play/?url=manager-settings

I just tried it myself and got the reset email immediately. The other thing to check is the spam folders and search them for the terms "iGP" or "Team Request Reset". Let me know if you find anything and try again.

Also, which email service provider are you using? Maybe everyone that isn't getting them is on the same provider, then we can work out why they are blocking our emails.

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Leslie Oldham
9 years 296 days ago

"Luke

What does team reset do and why would you want to do it? i.e. benefits?

Resetting your team returns your drivers staff and funding to where it was when you were at level 1. Someone might want to reset if they felt that they made mistakes that they want to correct. Or they may want to run in Rookie but they are in Pro. You do not lose your levels when you reset. So that if you are at level 8 you will still be at level 8 with all the Facilities benefits that come at that level. Therefore a reset team has advantages over a new Rookie team and is only restricted by funding in what they can do.

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Dee O
9 years 296 days ago

"Jack

This might be a stupid question - but have you checked that your email is definitely entered correctly on this page?
http://igpmanager.com/play/?url=manager-settings

I just tried it myself and got the reset email immediately. The other thing to check is the spam folders and search them for the terms "iGP" or "Team Request Reset". Let me know if you find anything and try again.

Also, which email service provider are you using? Maybe everyone that isn't getting them is on the same provider, then we can work out why they are blocking our emails.

Jack, I reset one of my teams today and it worked fine. But at first I looked for the email on the in game team mail page but then snapped that I should be looking on the email that I signed up with. I hardly ever look at those secondary email accounts and forgot thats where I needed to look.

I'm old and my mind has gone dittzy.

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Jack Basford

CEO & CTO
9 years 295 days ago

Hehe, thanks Dee, that's a good insight. I wonder if the people having problems are all those with multiple accounts, which of course don't all use their primary email... Certainly at a glance, I can see they are some of the more prolific players, and that could be the case.

Maybe we've got to the bottom of it? :P

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Chris Sims
9 years 295 days ago

"Jack

Maybe we've got to the bottom of it? :P

no, we have not. :P

i received the "reply email" from my igp-ticket about this matter, but not the reset email.
jack, have have send you addtional info with my ticket reply.

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