Community ManagerHello managers,
Without the following steps it is difficult for us to see or fix the issues you are having. Your help is appreciated as we strive to eliminate these rare issues some users are having. We are not able to replicate it.
1) Download and unzip this -> https://developer.android.com/studio/releases/platform-tools.html
2) Once installed go to the start menu and then type "cmd" and run command prompt 3) Navigate to the unzipped directory in explorer then copy the directory path
4) go to the black command prompt application and type -> "cd " (without quotes, including the space), then paste the unzipped directory path copied in step 3, then hit enter
5) Plug your phone in to your pc with a USB cable so it can be detected in the command prompt
5b) Optionally, you can check if your device is connected by typing "adb devices" and hitting enter to see if it is listed
6) return to command prompt and type "adb logcat --clear" (without quotes) and hit enter
7) type "adb logcat > igpdebug.txt" and hit enter
8) go to your phone and run the app until a crash happens and wait until the phone goes completely back to your OS menu
9) return to the command prompt screen and press ctrl + c, this should stop the adb process inside command prompt
10) Email the file this process generated called igpdebug.txt (which should have appeared in the same unzipped folder as adb.exe) along with a description of the problem you are seeing to jose@igpgames.com
