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Forums > Global Forums (English) > Bugs

Solved
Transfer Market Bid Button Greyed out

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This thread is closed because it is solved.
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José Trujillo medal 4912 Community Manager
53 days ago
Can you try to bid from chrome using incognito? I’ve checked again and I can bid from your account.
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Aya Asdowo medal 5986
53 days ago

https://ibb.co/F6nS4Zg

 Still cant bid. The link is the screenshot. Im currently using my phone's browser. Ill try it on pc in the morning.

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José Trujillo medal 4912 Community Manager
53 days ago
Gotcha, thanks for the additional info. I’ve texted our server manager, can’t guarantee a response time since it’s weekend.
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Harry Arnold medal 5224
53 days ago
What did you try to do?
Bid for drivers

What happened instead?
The button to bid wasn’t working

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPad gen 9

What is the operating system?
iOS

What is the version number of the operating system?
iOS 17.7

Can the bug be reproduced?
idk

Additional comments:
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Connor Cooper medal 5780 Super Mod
53 days ago
Hello,

I have escalated this thread to the development team's attention. 

Thank you for reporting this issue.
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Connor Cooper medal 5780 Super Mod
53 days ago
Hello,

Please can you clear your game's cache and take another look at transfers to see if they are working. 

Thank you.
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Luke K medal 5197
53 days ago
I cleared my games cache and still had no luck. I have tried on multiple platforms as well. 
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Connor Cooper medal 5780 Super Mod
53 days ago
Hello,

Thank you for your report. 
I have made the developers aware of this issue. 
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John Doe medal 5388
53 days ago
Hi, I can't make transfer pilots or staff, does not enable the bid button.
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Aya Asdowo medal 5986
53 days ago

José
Gotcha, thanks for the additional info. I’ve texted our server manager, can’t guarantee a response time since it’s weekend.

No worries. Btw issue still persist. Transfers bid is still greyed out.
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José Trujillo medal 4912 Community Manager
53 days ago
Hey Aya,

Thanks for the update. I’ve reported the issue to both our dev team and server manager. Unfortunately since it’s weekend I can’t guarantee a fast response time.
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Akshay Aggarwal medal 5781
52 days ago
Same issue for me
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Gift Tshirado medal 5000
52 days ago
 Been having the same issue for 3 days now…
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Jermaine Lim medal 5553
52 days ago

José

Jermaine
Still cant bid on staffs here :(



karu
Still cant bid


As mentioned, cache clear might be required.




Cleared cache, same issue still occur for both this and my other account, and both iphone app and web app on laptop. 
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Connor Cooper medal 5780 Super Mod
52 days ago
Hello,

I have merged two threads that are discussing the same issue. 
Please follow this thread for updates. 

Thank you. 
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Aya Asdowo medal 5986
52 days ago

José
Hey Aya,

Thanks for the update. I’ve reported the issue to both our dev team and server manager. Unfortunately since it’s weekend I can’t guarantee a fast response time.



Just an update Jose. I am able to bid now using my web browser (google chrome) but still unable if im on the mobile app or the PC app. Ill try to wait a couple of days if the app issue still persists. Thanks for the assistance.
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Your Nightmare medal 5795
52 days ago

Aya

José
Aya

https://youtu.be/f-Wh7uQLOlU?si=g10NiUQcVR2p15mK


Hi jose. Here is my POV. 

Thanks for the video. Definitely you’ve old data cached somehow. Could you try to open your phone settings, find the iGP Manager app and clear cache from there, additionally go to your main browser and clear cache and data also.



Done it as well. Cache from the IGP app via phone settings has been removed. Ive also removed cache from Google Chrome via settings and deleted browsing history. Still cant bid on the transfers tab.



u can now? I am still not
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bbadstol badstol medal 4916
52 days ago
hi, i cannot bid, can anyone solve this problem, ive been waiting for 3 days.. and stil cannot bid, someone? 
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Aya Asdowo medal 5986
52 days ago
Your

Aya

José
Aya

https://youtu.be/f-Wh7uQLOlU?si=g10NiUQcVR2p15mK


Hi jose. Here is my POV. 

Thanks for the video. Definitely you’ve old data cached somehow. Could you try to open your phone settings, find the iGP Manager app and clear cache from there, additionally go to your main browser and clear cache and data also.



Done it as well. Cache from the IGP app via phone settings has been removed. Ive also removed cache from Google Chrome via settings and deleted browsing history. Still cant bid on the transfers tab.



u can now? I am still not

Yes I did. Just bought a Doctor via PC web browser. Apps still dont work. I really cant explain on what happened but I cleared cache and reinstalled the apps for both PC and mobile.
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José Trujillo medal 4912 Community Manager
52 days ago
Hey managers,

Thanks for the report. I’ve reported the issue to both our dev team and server manager. Unfortunately since it’s weekend I can’t guarantee a fast response time.
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