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Solved
not sure what happened

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medal 5000
7 years 281 days ago
it worked and then it crashed.

Edge worked fine and showed the track and then crashed.

Chrome failed to show the track and then crashed


Doesmnt work for me.
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medal 5000
7 years 281 days ago
same, it loaded the data than error
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medal 5000
7 years 281 days ago
What kind of errors are you seeing?
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medal 5665 CEO & CTO
7 years 281 days ago
Did you clear cache and hard refresh? I've also seen the missing map error, but then it fixed after a hard refresh.
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medal 5000
7 years 281 days ago
Thanks To sort It out Jack...
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medal 5000
7 years 281 days ago
It might be fixed now but I've now missed the race. Is the race going to be reset?
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medal 5000
7 years 281 days ago
the race has gone now so i can't test...
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medal 5000
7 years 281 days ago
I assume the race is going to be reset?
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medal 5665 CEO & CTO
7 years 281 days ago
It can be, certainly. Sorry, you guys always seem to be the first to encounter things. I've lost track of the number of times your league discovered an issue.

We have identified that this is potentially memory related, and are looking in to the cause now.
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medal 5000
7 years 281 days ago
Lee
I assume the race is going to be reset?


To be honest would it really be worth it? If you go through the results, it was a fairly standard top 10, and it was the same for everyone who was trying to attend the race.

I would be happy to just let it lie; as long as it works tomorrow then thats cool with me.
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medal 5665 CEO & CTO
7 years 281 days ago (edited 7 years 281 days ago)
A little update... it is memory related, and it would only happen in a live environment with lots of real people (which is why it wasn't picked up in testing). We've found what is causing it, and have applied a temporary hotfix. All it means is in "profile picture mode" nobody will have a picture for now. This will bring the memory usage under control, until we can patch the underlying cause.

EDIT: There may still be crashes (I just watched 10 laps before getting one) but they should be far less frequent. When we upload a patch they should stop entirely.
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medal 5665 CEO & CTO
7 years 281 days ago
Merged the threads on this issue.
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medal 5000
7 years 281 days ago
Magic - keep us updated.
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medal 5000
7 years 281 days ago
5 minutes on live race then crashed...says : related to memory
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medal 5000
7 years 281 days ago
First race with new viewer version was about 15/20 crashes under firefox and not working at all under chrome.
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medal 5665 CEO & CTO
7 years 281 days ago
Ross
First race with new viewer version was about 15/20 crashes under firefox and not working at all under chrome.

Darren will be able to fix it in a couple of hours, sorry for the current state of the web build. Some things which didn't show up in local testing hit the live environment, but because of the nature of updates today we had to put everything live at the same time. There are significant updates to the service all around in preparation for the apps.
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medal 5000
7 years 280 days ago
Have completed 8 laps of italy GP in everybody welcome league and race viewer has crashed 8 times! un usable! I have had to give up in frustration!. The chat function also has a character linit that is too smal and I have been auto kersing when Ii dont want to. Race ruined!
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medal 5002
7 years 280 days ago
So is our race going to be reset?
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medal 5000
7 years 280 days ago
I think it will have to be. Crashing every 1 to 2 mins means every one has had to give up in frustration.
Incidently - how do you post screenshots here?

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medal 5000 Super Mod
7 years 280 days ago
I am a paying customer, this is a joke. Race wrecked.... good update, well tested, thanks :-(
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