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Forums > Archive > 2011-2016

2D Viewer "Connecting..."

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Elcio P medal 5000
12 years 36 days ago
Yeah, I agree with you. I was just pointing it out to Jax.
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Stuart Stapley medal 5000
12 years 36 days ago
"Sheldon
Yeah, I agree with you. I was just pointing it out to Jax.


kk
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Jack Basford medal 6098 CEO & CTO
12 years 36 days ago
That Jaxon and others can connect whilst some others can't shows that this is something quite different to what has happened in the past.

For some races it will make sense to postpone them until tomorrow. If you would like that please get the host to post the ID of the races to postpone. It's not possible for us to know who can and can't connect and in what leagues so we'll need that information relayed to us whilst work continues on resolving the connectivity issue.
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Jaxon Voom medal 5000
12 years 36 days ago
fwiw it has derped again for me, could watch about 5 laps before it went.
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Stuart Stapley medal 5000
12 years 36 days ago
"Jack
That Jaxon and others can connect whilst some others can't shows that this is something quite different to what has happened in the past.

For some races it will make sense to postpone them until tomorrow. If you would like that please get the host to post the ID of the races to postpone. It's not possible for us to know who can and can't connect and in what leagues so we'll need that information relayed to us whilst work continues on resolving the connectivity issue.

Jack please can you push back 24hrs http://race.igpmanager.com/?id=118383&view=2d

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Jack Basford medal 6098 CEO & CTO
12 years 36 days ago
"Jaxon
fwiw it has derped again for me, could watch about 5 laps before it went.

That could be Andrew restarting the sim, recompiling the sim etc. He has been working on it in ways that could bring it down every few minutes anyway, on top of whatever the original issue is.
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Stuart Stapley medal 5000
12 years 36 days ago
"Stuart

"Jack
That Jaxon and others can connect whilst some others can't shows that this is something quite different to what has happened in the past.



For some races it will make sense to postpone them until tomorrow. If you would like that please get the host to post the ID of the races to postpone. It's not possible for us to know who can and can't connect and in what leagues so we'll need that information relayed to us whilst work continues on resolving the connectivity issue.




Jack please can you push back 24hrs http://race.igpmanager.com/?id=118383&view=2d





All tiers that is.
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Elcio P medal 5000
12 years 36 days ago
Jack, there goes our league ID, as Stuart said.

Please push us back 24hrs.

Thanks.
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Dave Anderson medal 5000
12 years 36 days ago
"Jack
That Jaxon and others can connect whilst some others can't shows that this is something quite different to what has happened in the past.

For some races it will make sense to postpone them until tomorrow. If you would like that please get the host to post the ID of the races to postpone. It's not possible for us to know who can and can't connect and in what leagues so we'll need that information relayed to us whilst work continues on resolving the connectivity issue.



iGP World Series has had these problems for the past 2 races and at a few races last season. At our race time there does not seem to be devs on to postpone races so if we have problems then the race races cant be postponed :/

What can we do?
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Jack Basford medal 6098 CEO & CTO
12 years 36 days ago
Ok we'll take care of that, the race will be postponed for your league.
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Jack Basford medal 6098 CEO & CTO
12 years 36 days ago
"Gary
iGP World Series has had these problems for the past 2 races and at a few races last season. At our race time there does not seem to be devs on to postpone races so if we have problems then the race races cant be postponed :/

What can we do?


We can delete and re-run your race. If the host agrees then it makes things a lot easier.
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Dave Anderson medal 5000
12 years 36 days ago
"Jack

"Gary
iGP World Series has had these problems for the past 2 races and at a few races last season. At our race time there does not seem to be devs on to postpone races so if we have problems then the race races cant be postponed :/

What can we do?



We can delete and re-run your race. If the host agrees then it makes things a lot easier.


Our host will not be online for next few days as he has other things to attend to but in our league chat we have discussed it if that is any help?

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Andrew Hurn medal 5000
12 years 36 days ago
Jack,

Please postpone our race for 24 hours too.

http://igpmanager.com/play/?url=league-info/288#info

Thank you
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Dave Anderson medal 5000
12 years 36 days ago
"Gary

"Jack


We can delete and re-run your race. If the host agrees then it makes things a lot easier.


Our host will not be online for next few days as he has other things to attend to but in our league chat we have discussed it if that is any help?




Just read the league chat back, postponement is probbaly not an option. Just want to know if the problem has been identified? I think i you said andrew was working on it?
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Jack Basford medal 6098 CEO & CTO
12 years 36 days ago
We have a good idea what the problem was, but it's not the kind of definitive thing that pops up with a nice message right away saying "here's the problem!". It's going to take a bit of debugging and ploughing through logs to see exactly what caused it.

If Andrew wants to elaborate on the details I'll leave that to him, but as a general outline that's how it is.
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Dave Anderson medal 5000
12 years 36 days ago
"Jack
We have a good idea what the problem was, but it's not the kind of definitive thing that pops up with a nice message right away saying "here's the problem!". It's going to take a bit of debugging and ploughing through logs to see exactly what caused it.


Understood that much, just looking forward to the game getting fixed and playable again
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Andrew Wiseman medal 5000
12 years 36 days ago
It seems there may be another unexpected resource limit somewhere in the new architecture.  I could only resume service after shutting the simulator down completely for a few minutes before bringing it back up again.  I have an idea how to reduce the load, but I'll also be investigating what might have triggered the block.  So sorry about this :(.
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Brent Titensor medal 5000
12 years 35 days ago
Andrew - Thanks for the update. 

Suggestion - Cancel all races until the issue is resolved.

With races happening around the clock, give yourself some downtime to deal with the issue.
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Andrew Wiseman medal 5000
12 years 35 days ago
Brent:  If a similar problem so much as starts to happen tomorrow I may follow that advice.  We have quite a substantial spike in usage around about the time that this issue occurred.  Problems rarely happen outside of  the evening (European time).  So I at least have about 20 hours to address this before there is much chance of there being another problem.  Thanks for your understanding though.
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Dave Anderson medal 5000
12 years 35 days ago
"Brent
Andrew - Thanks for the update. 

Suggestion - Cancel all races until the issue is resolved.

With races happening around the clock, give yourself some downtime to deal with the issue.


+1

We know you guys are working hard to get this sorted. But brents suggestion isnt a bad idea. Maybe even just suspend races for 24 hrs to allow yourself some freedom.
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