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Datacentre outage

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medal 5000
9 years 178 days ago
Jack can you say some thinks for RunWheel2Wheel Racing Liga Rookie
I can not find and when i start it´s come that Race not Found
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medal 5000
9 years 178 days ago
Jack I host the British Racing League, Please postpone our race till tomorrow. Giving you all time to work through the ..... we run 100% races and it is no fun sitting for 4 hrs just to finish a race filed with... restarts
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medal 5000
9 years 178 days ago (edited 9 years 178 days ago)
It now is fixed Jack. Tomorrow is reseted to :)
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medal 6098 CEO & CTO
9 years 178 days ago
That one is now also running. Wow! What a crazy day.

This should now be the issue resolved. There is nothing flagging up as not running anymore. Our temporary backup / emergency setup should keep iGP going until tomorrow (at which point the datacentre will have restored our other servers - they have been very slow with that and very disappointing, leaving us in this position).

Any races that had nobody waiting for them or which were way overdue have been postponed, all others have been resumed.
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medal 5000
9 years 178 days ago
It's alright it happens. There will be little bit of things happening each ear. It will be alright. :)
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medal 6098 CEO & CTO
9 years 178 days ago
For your information:
We are currently running on half of our normal capacity and advise that this may create more lag than usual in some cases. We apologise for this in advance if anyone experiences any lag. It is the best we can do in the circumstances.
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medal 5000
9 years 178 days ago
Thanks Jack my screen is up, now waiting for the race to start in 5 mins :)   Hope for no crashes 
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medal 5000
9 years 178 days ago
"Jack

"Johnny
I can´t run in my league "igp champions"


iGP Champions is running now, but the race will probably start again. As it was only on lap 1 it probably won't be an issue. You will need to re-launch your viewer from the launch page.


Jack, it did re-start BUT when i open "previous race" page, it is showing what looks like the first, crashed, race result. I finished 7th on the re-run but on the previous race page i am listed as 6th. i know you have yourt hands VERY full at the moment but if you get the chance to look into this please. dont want to take points that arent mine!
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medal 6098 CEO & CTO
9 years 178 days ago
"Tim

"Jack

"Johnny
I can´t run in my league "igp champions"


iGP Champions is running now, but the race will probably start again. As it was only on lap 1 it probably won't be an issue. You will need to re-launch your viewer from the launch page.


Jack, it did re-start BUT when i open "previous race" page, it is showing what looks like the first, crashed, race result. I finished 7th on the re-run but on the previous race page i am listed as 6th. i know you have yourt hands VERY full at the moment but if you get the chance to look into this please. dont want to take points that arent mine!


If both races are finished I can't do anything about that, unfortunately. We can reset the race though, if the league host requests it, and have it run again in the next slot.
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medal 5000
9 years 178 days ago
"Jack

"Tim

"Jack

"Johnny
I can´t run in my league "igp champions"


iGP Champions is running now, but the race will probably start again. As it was only on lap 1 it probably won't be an issue. You will need to re-launch your viewer from the launch page.


Jack, it did re-start BUT when i open "previous race" page, it is showing what looks like the first, crashed, race result. I finished 7th on the re-run but on the previous race page i am listed as 6th. i know you have yourt hands VERY full at the moment but if you get the chance to look into this please. dont want to take points that arent mine!



If both races are finished I can't do anything about that, unfortunately. We can reset the race though, if the league host requests it, and have it run again in the next slot.


that did seem to be a running topic of conversation throughout the race.
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medal 5000
9 years 178 days ago
Wheel2Wheel Elite just ran successfully, started at 7 and is 100%
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medal 5000
9 years 178 days ago (edited 9 years 178 days ago)
"Benjamin
Wheel2Wheel Elite just ran successfully, started at 7 and is 100%


That is great news for our 100% league to run fine then.. Thanks for posting that update Ben.

Update.. @ 20.55 Lockdown, Qually and race has opened.. All on time without issues.

Thank you for getting it working. I know it's not been for all, but something like that can not be taken as an iGP problem..
If Gameservers goes down.. That is our TS down. So outside issues are no fun for the staff @ iGP as well as the players..
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medal 5000
9 years 178 days ago
Well JACK a Coffee  for you. i hope all will be in order soon. Keep the good work.


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medal 5000
9 years 178 days ago
All went well Jack just a couple of lag moments was all but minor.

Thanks again
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medal 6098 CEO & CTO
9 years 178 days ago
Thank you! Thanks everyone for your understanding in difficult circumstances. :)

In the meantime, we're going to see if there is any way we can avoid situations like this in future. It's obviously hard to plan for an outright hardware failure across multiple harddrives, but it has been a wakeup call that literally anything can happen. We'll be engineering with that in mind going ahead as we continue the revisions to the service.
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medal 5000
9 years 178 days ago
The people you pay for the use of servers should have all their servers on a back-up server to avoid outages, to allow for hardware failures and power cuts.
Tell them you expect a full years free service as compensation ;)
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medal 5000
9 years 178 days ago
One suggestion: use a 2nd datacenter in North America for redundancy and setup both system for failover.

This would solve an issue like this, and as an added bonus would reduce lag for american users. 

(I'm guessing that everyone in a race must be on same server, so maybe add a system for league managers to pick with datacenter to use)

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medal 5000
9 years 177 days ago
"Jack
Unfortunately it looks like it's going to be tough to get the 6pm races running, my original forecast of 7pm (BST) is more accurate. We thought we had everything ready to go now, but it's not that simple.

We are still working to get the 6pm races going, but if they have not started by 30 minutes past the hour we will postpone them and refocus our energies on getting everything online for 7pm.

Jack can you bring some more suppliers,it would be great for the race and not only making the same team win at every races
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