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Broken race

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medal 5000
11 years 133 days ago
A quick restart please so the races wont have to be rescheduled 
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medal 5000
11 years 133 days ago
Same for us...
https://igpmanager.com/play/?url=race-launch/237256

Boy am i glad i didnt 'invest' in a subscription...
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medal 5000
11 years 133 days ago
I agree with James server froze up again.... please fix the problem... we have paid for these servises...
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medal 5000
11 years 133 days ago
None of the developers here please?
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medal 5000
11 years 133 days ago
Race not open. http://race.igpmanager.com/index.php?id=222499
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medal 5000
11 years 133 days ago
"Race not open"... So gooooooooooooooood :(
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medal 5011 CEO & CTO
11 years 133 days ago
It is being worked on, and we were on the case immediately. Andrew is working on resolving the issue directly. Rather than try to second guess what he would/will say I will wait for him to post, but let you know that it is being worked on.
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medal 5000
11 years 133 days ago
Race frozen... 

http://igpmanager.com/play/?url=race-launch/192658
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medal 5000
11 years 133 days ago
Ok. We hope to resolve without a reschedule.
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medal 5000
11 years 133 days ago
Restart asap please.. no reschedule if it can be helped
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medal 5000
11 years 133 days ago
The race is frozen at my league aswell, but it's the first time I see this happening. What happens next? will the race just start later or is every race moved to the next raceday?
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medal 5000
11 years 133 days ago
http://race.igpmanager.com/index.php?id=238173&view=2d

Y
ep race is showing not open yet again as some people stated above. Get it reset.
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medal 5000
11 years 133 days ago
It works. The race is on now.
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medal 5000
11 years 133 days ago
hoooraaayyy restarted.. THANK YOUU
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medal 5000
11 years 133 days ago
Race is up now :D
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medal 5000
11 years 133 days ago
Unfrozen but destroyed strategies... :(

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medal 5000
11 years 133 days ago
Sorry about this.  The races should all be running now.  We are investigating what went wrong.
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medal 5000
11 years 133 days ago
The 2d started again but strategies destroyed.... :(

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medal 5000
11 years 133 days ago
Sorting these problems is still priority number one in the game development.  A new system has been in development for a while that will both reduce downtime of the service and also massively increase efficiency (so you won't see lag spikes).  We will be releasing this as soon as possible.

In this particular case, we suffered a temporary network issue.  This is something that happens to all online services so we are unlikely to be able to avoid this.  However the way our systems recovered from it can be accelerated.  Also we would like to add more useful automatic feedback so you are immediately given some indication of what to expect from any particular technical fault.
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medal 5000
11 years 133 days ago
Apologies I hadn't realised there was an interruption to the service. I have merged the 2 threads so that people can see Jack & Andrew's comments.

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