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Routine Maintenance (Saturday 29 July 2017, 06:00 - 10:00 GMT)

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Luca Montorfano
7 years 148 days ago

Problem!
In the last update I was credited with an additional staff member (which cost me more than 300k in the last race). I also can not see the timing and the tires of my race of years past by "circuit data" to prepare tomorrow's race
Can you solve the problem and return the additional staff's 300k?
thanks

Phil Blount
7 years 147 days ago

Hi there,
I know this is not the area to ask this question but how does my friend join the league I have created please? Kind regards Phil Blount

CEO & CTO
7 years 147 days ago

Phil

Hi there,
I know this is not the area to ask this question but how does my friend join the league I have created please? Kind regards Phil Blount

There were some issues with creating leagues yesterday, perhaps it didn't work. This was along with the issues reported in another thread with creating accounts. They were random/intermittent issues but have been fixed now.

The easiest way to get them to join is to open the link on the browser version of the game and copy it and send it to them.

Brenton OBrien
7 years 147 days ago

28 minutes to load into a 45 minute race makes the whole thing a waste of time im afraid. Its all the time, not just a one off, no point racing at all until its sorted
https://igpmanager.com/app/p=league&id=5203

Jamie R
7 years 147 days ago

Well I am going to say that across all my teams and any races I have tried to access, on both mobile and PC, I have seen a massive improvement!

Thanks Jack!!

CEO & CTO
7 years 147 days ago

Glad to hear it Jamie, as we would expect. All the data we have been collecting clearly shows that the situation is improving.

Brenton

28 minutes to load into a 45 minute race

I notice you are in Australia, is that correct? that could definitely be a factor in terms of downloading and latency, but that is an extraordinarily long time. Obviously, it should never take that long. Please answer the following questions:

1) What device and OS are you using?
2) What type of internet connection are you using? Mobile data, WiFi etc.
3) What typical download speeds do you get with the connection you are using?
4) If you're not using the mobile or tablet app, could you try it? I think it will basically solve your problem by avoiding the need to download the race viewer

P.S. You must have the patience of a saint. Thanks for writing to us rather than all the other things you could have done!

Brenton OBrien
7 years 146 days ago

1) What device and OS are you using? = PC on Windows 10
2) What type of internet connection are you using? Mobile data, WiFi etc. = ADSL2 with Telstra here in Australia
3) What typical download speeds do you get with the connection you are using? = speedtest at 12.63 Mbps
4) If you're not using the mobile or tablet app, could you try it? I think it will basically solve your problem by avoiding the need to download the race viewer = My son broke my tablet two weeks ago and havent had the need to replace it, i might try my phone

cheers

James Greer
7 years 145 days ago

If you Enable WebGL Draft Extensions in the browser settings it will speed up the downloading of the race viewer.

Yunus Unia Blunion
7 years 144 days ago

Ma

Hi Jack,

In the last race I had some trouble with the boost.
Let me be clear, when I pushed the 'boost' button the charge bar passed from 40 to 20% in a second, or less, and when I push again the bar arrived at 0% in, again, 1 second.

Do you know what is happen?

Thank you.

Luca

Problem!
In the last update I was credited with an additional staff member (which cost me more than 300k in the last race). I also can not see the timing and the tires of my race of years past by "circuit data" to prepare tomorrow's race
Can you solve the problem and return the additional staff's 300k?
thanks

If you two still need assistance please make a new thread for each problem.

Leandro Ramos
7 years 142 days ago

Jogo muito legal!

Leandro Ramos
7 years 142 days ago

É um otimo passatempo

Leandro Ramos
7 years 142 days ago

Curti bastante esse joguinho

Leandro Ramos
7 years 142 days ago

Vou jogando bastante

Leandro Ramos
7 years 142 days ago

Nao precisa melhorar nada

Leandro Ramos
7 years 142 days ago

Se melhorar pode estragar.

Roni Lozano
7 years 142 days ago

Our league screen is still showing last seasons results

Yunus Unia Blunion
7 years 141 days ago

How about now?

Roni Lozano
7 years 141 days ago

All sorted thanks :)

carlo manzi
7 years 140 days ago

Come on

Jack

Maintenance Complete

If you have any queries please post them here.

We will be conducting major hardware upgrades across the service at the time specified in the title. This week we have been researching the slowdowns in the service at peak hours and fully understand the areas for improvement now. This was not clear to us a week ago, as some aspects of it were more obscure, which is why it took a little time to collect data before we could fully understand the root causes.

Races from this period will be postponed to the next calendar slot to open a maintenance window and managers in affected leagues will be given a few Tokens.

Work also continues on the new feature updates, which are being prepared to launch soon. Not this week, but very soon. :)

carlo manzi
7 years 140 days ago (edited 7 years 140 days ago)

Nice place

Luca

Problem!
In the last update I was credited with an additional staff member (which cost me more than 300k in the last race). I also can not see the timing and the tires of my race of years past by "circuit data" to prepare tomorrow's race
Can you solve the problem and return the additional staff's 300k?
thanks

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