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Connection problems!

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medal 5000
12 years 207 days ago (edited 12 years 207 days ago)
Keep getting disconnected. And now can re-connect.  Here is the race https://igpmanager.com/play/?url=race-live/37331/2d

Got re-connected and both cars were set for pit with 8 laps of fuel.. I caught it just in time, but am disconnected again!

It seems to be happening to several, if not all of us.
Update: It's not happening to everyone, seems 1 or 2 have stayed online while as many as 12 of us have disconnected and re-joined.
I got disconnected aprroximately 5 times. And once when I re-connected both cars were going to pit about 1/4 of thier way through a stint. I shut off the pit command, so no problem this time. But others said it happened to them as well. Seems that there is one problem with a connection problem. And another that causes cars to pit when re-connected.
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medal 5025 CEO & CTO
12 years 207 days ago
This was a possibility after re-enabling practice lap times. I'll disable them again until we can debug and resolve the issue.

http://igpmanager.com/play/?url=forum-thread_1/1214#7628
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medal 5000
12 years 207 days ago
Second last race of the season... leading...cant connect to change stratagy.... why am i paying for this......
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medal 5000
12 years 207 days ago
Race was over few minutes ago, and becouse connection problems mz driver went 2 times extra in pit. Do we know whz this is happening or we should not look races live?
http://igpmanager.com/play/?url=race-result/44840/22291


Thank you for help.
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medal 5000
12 years 207 days ago
our race has had 4 or 5 connection problems so far
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medal 5000
12 years 200 days ago
More connection problems today. 2D died for about 5 laps towards the end of our Monaco race. Luckily it didn't really matter at Monaco since you use 5/5 push always any way.
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medal 5000
12 years 200 days ago
More connection problems tonight, server was just lagging and then disconnected with 5 to go. could not manage my driver and cost me more spots.

How do I get a refund? been going on too much lately and want out.

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medal 5000
12 years 200 days ago (edited 12 years 200 days ago)
I'm sorry Stuart, but in this particular case I can't find any evidence that there was a problem on the server itself that caused the connection problem.  Although I'm not ruling it out, there are also a wide range of other possible causes, including any general network failure between your computer and our servers.

I see you do live very far from where are servers are situated, but although that might explain why the game is a bit more laggy for you than others, it shouldn't cause you to become disconnected for a long period of time.

There is a chance that something disrupted your connection for a short period of time, and the viewer did not reconnect properly.  Did you try to manually refresh the page at all, or close and re-open the viewer?

I'm sorry to hear you're looking for a refund.  If you're sure you want to leave us could you contact our helpdesk and we'll address the issue there.
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medal 5000
12 years 200 days ago
I should add that most of the problems reported earlier in this thread have been resolved.  I had responded to several other threads that also mentioned these problems but did not update this thread.
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medal 5000
12 years 199 days ago
And for anyone living in Scotland - particularly the north of Scotland - there will be possible mobile internet and GPS disruption until the 26 April due to large scale NATO exercises (I think)
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medal 5000
12 years 197 days ago
More connection problems for me today. 2D cut out before the race started, and during the race as well. Screen just turns green and says connecting in the middle but it won't reconnect until you log out and log back in.
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medal 5000
12 years 196 days ago
Same thing happend to me
https://igpmanager.com/play/?url=race-live/53056/2d
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medal 5000
12 years 196 days ago
yes here are problems to !
can'T reenter our race .....
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medal 5000
12 years 196 days ago
plus 1.... can't connect, cant' manage my strategy very annoied...
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medal 5000
12 years 196 days ago
https://igpmanager.com/play/?url=race-live/56460/2d

[list=none]
[*]Zuweisung fehlgeschlagen: ReaderArticleFinder aborting CandidateElement detection due to timeout
[list=none]
[*]findCandidateElements
[/list]
[/list]
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medal 5000
12 years 196 days ago
Ugh. Same.

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medal 5000
12 years 196 days ago
i can know see how this goes my stratgey is now fu*** up 
and i lose points .... 
these bugs have serious impact on the results .... and that SUCKZ!

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medal 5000
12 years 196 days ago
Same here.

What is happening ??

=> https://igpmanager.com/play/?url=race-live/56460/2d
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medal 5025 CEO & CTO
12 years 196 days ago
We're working on this.
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medal 5000
12 years 196 days ago
@ Jack i would suggest to stop races if there is no chance to reconnect. Points would then considering the overall distance already driven .... 

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