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How to repair the app not loading dialogs ("popup windows")

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medal 5328 FOUNDER & WEB DEV
2 years 89 days ago (edited 2 years 89 days ago)
UPDATE: We have uploaded a fix just now for Android 4.4 and iOS 10.x (these are the main versions that were affected). Reports are coming in now that this has resolved the issue and the game is fully functional. If for any reason it is not working, you may still need to follow the steps below to clear your device cache. Thanks for your communication and patience while we resolved this.

Note 1: There is a small risk that in clearing cache or app data that device-linked accounts may be logged out. If this happens to you, just email [email=contact@igpmanager.com]contact@igpmanager.com[/email] and we will be able to get you access to your account again.

Note 2: You do not need to clear cache if your app is currently functioning as intended. This is only for users who cannot open dialogs (e.g. strategy) currently.


Android

  1. Go to the Settings Menu

  2. Click on Apps

  3. Find the All tab (if your system doesn't show all apps by default)

  4. Choose 'iGP Manager'

  5. Click the button Clear Cache. If you're running Android 6.0 Marshmallow or newer on your device then you'll need to click on Storage and then Clear Cache.


iOS
Contrary to Android, I believe the only method on iOS is to uninstall and install the app again.

Web
In most browsers you can follow these steps:

  1. Press CTRL+SHIFT+DEL

  2. Select only 'Cache' or 'Cached images and files' from the list of options

  3. Set the time range to 'Everything' (Firefox) or 'All time' (Chrome)


Obviously, we don't expect people to have to do this to access the app and we will look at why this has become such an issue with this update and how we can prevent this in future.
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medal 5830
2 years 89 days ago
The one for android dosent work 
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medal 5328 FOUNDER & WEB DEV
2 years 89 days ago
John
The one for android dosent work 


Have you tried both 'clear data' and 'clear cache'? The latter should be all that's needed, but the former is more comprehensive. Also what is your exact Android OS version and Device model?
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medal 6200
2 years 89 days ago
Not working on IOS
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medal 5328 FOUNDER & WEB DEV
2 years 89 days ago
If you have any problems please provide your exact OS version and device model. "iOS" or "Android" is not enough information for me to be able to help or test anything. I have 4 Android devices and one iOS device on my desk that work just fine, and tens of thousands working just fine playing the game. The issue isn't iOS or Android then, it's specific devices, either because of their cache or operating system. The only way to get to the bottom of why that is will be to know the exact OS version / Device.
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medal 5364
2 years 89 days ago
Já fiz tudo o que foi sugerido e não consigo abrir as janelas... o meu telemóvel é um Huawei mate7
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medal 5952
2 years 89 days ago
Android version 4.4.2  emui 3.0  huawei model t1-701w  and i did delete the apps chache not just the browsers. 
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medal 6422
2 years 89 days ago (edited 2 years 89 days ago)
Tried clearing both cache and data, but nothing changed. Android 6.0 

Update: I've just tried logging in a browser but it doesn't work neither. 
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medal 6200
2 years 89 days ago
I use iphone 5 with ios 10.3.3
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medal 5651
2 years 89 days ago
I have cleared both cache and data but no change.
I use the HTC desire 620
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medal 5328 FOUNDER & WEB DEV
2 years 89 days ago
The overwhelming majority of reports are on Android 4.4 so far, so that is a good start. Thanks for the reports, keep them coming and we'll get to the bottom of it.
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medal 5689
2 years 89 days ago
Honor che2 L11  android4.4.2 pop ups   doesn't open
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medal 5651
2 years 89 days ago
Yea sorry didn't put it was android version 4.4.4 but u probs already know that lol
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medal 5830
2 years 89 days ago
Mines 4.4.2 GT-I9505 
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medal 5000
2 years 89 days ago
I have a iPhone 6s Plus version 11.3.1 Model MN382LL/A
My issue is that I made a purchase for tokens within the game and they never showed up. Please if you can fix this.
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medal 6250
2 years 89 days ago
For iPhone 5s iOS 10.3.2 doesn't work. 
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medal 5335
2 years 89 days ago (edited 2 years 89 days ago)
On iPhone 6 Plus IOS 10.3.3 I uninstalled and installed game again but it still doesn't work .
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medal 6221
2 years 89 days ago
Xiaomi model MI 4W
Android 4.4.4
Nothing changed, don t work.
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medal 5000
2 years 89 days ago
Two issues:
1. Upgrade and review content in Cars tab not opening on my phone (Mi tribe A500 Android 5.1)

2. How can I transfer my account form the phone above to my new Android 7 phone (Leagoo T5c) 

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medal 5830
2 years 89 days ago
The only way what works for me is to go on igp through Google, but can't load race through Google so I have to set my cars up using Google then go back to app to join race 
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