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Service interruption (30 Jun 2018 at 18:00 - 20:00 GMT)

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medal 5549 CEO & CTO
6 years 147 days ago (edited 6 years 147 days ago)
Several races from 17:00 GMT have not started. I can see the issue that caused this and will get the races running at half past the hour. Those who can attend will then be able to do the race as normal - those who can't can request the race be postponed here.

Sorry for any inconvenience this has caused.
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medal 5000
6 years 147 days ago
Thanks for the quick solution. Hope it runs well :)
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medal 5000
6 years 147 days ago
Hi Jack ,

Can you re run our race tomorrow please as I think most have left the game now in our league.
https://igpmanager.com/app/p=league&id=911

 Thanks

Anthony
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medal 5000
6 years 147 days ago
We Ask to Postpone the Race Tomorrow
league&id=16926
please @Jack
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medal 5549 CEO & CTO
6 years 147 days ago
FYI for re-runs the race may run before it gets re-run. It's tricky to go in to the system now and start interfering with individual races. It will be easier for me to do that after it's all gone through cleanly. Priority is getting the races going for those who want to attend them today.
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medal 5000
6 years 147 days ago
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medal 5549 CEO & CTO
6 years 147 days ago (edited 6 years 147 days ago)
Everything seems to be going now.

Again, apologies for this issue. The reason for it has now become clear.
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medal 5000
6 years 147 days ago
Thanks for dealing with it quickly Jack , Enables us to calm a few down in the leagues.
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medal 5000
6 years 147 days ago
Hello, 

Can we re run our race as well it's the Hungarian Trophy Racing, Australia. We had rain and didn't let to re set the car so was wet tires fitted. 

Thank, Csaba Sebestyen 
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medal 5000
6 years 147 days ago
Failed to star race in leage....

Please help!!!!!

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medal 5000
6 years 147 days ago
Unable to get into my race at 7pm 

https://igpmanager.com/app/p=league&id=55210

Edit: nobody in the league can get into tonight’s race
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medal 5000
6 years 147 days ago
Hi Jack,

Looks like our race isn't allowing people to join the live viewer.

https://igpmanager.com/app/p=league&id=22622

7pm start time

Thanks
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medal 5000
6 years 147 days ago
i have a race starting now which isnt starting.

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medal 5549 CEO & CTO
6 years 147 days ago
The 18:00 GMT races will all be starting shortly, and should all be going by 10 past the hour.

Apologies for this. There is a glitch on the back-end of the service which has resulted in all the races being put on non-functioning simulators. We are investigating and at the moment need to manually assign the races.
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medal 5000
6 years 147 days ago
can't get to my race either 
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medal 5001
6 years 147 days ago
League: F1 Full Throttle has same problem. Can’t load the race.
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medal 5000
6 years 147 days ago

Jack
The 18:00 GMT races will all be starting shortly, and should all be going by 10 past the hour.

Apologies for this. There is a glitch on the back-end of the service which has resulted in all the races being put on non-functioning simulators. We are investigating and at the moment need to manually assign the races.


Thanks Jack.

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medal 5549 CEO & CTO
6 years 147 days ago
Nearly all of the races are running now, only 20 left and they will all start within the next couple of minutes.
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medal 5000
6 years 147 days ago
I’m in now but race had already started and was 6 laps old 
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medal 5096
6 years 147 days ago
 Apparemment la même chose dans ma ligue. Même les essais sont pas possible. 
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