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Service interruption (30 Jun 2018 at 18:00 - 20:00 GMT)

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medal 5549 CEO & CTO
6 years 148 days ago
There's not much I can do about what lap everyone got into their viewer once the race was on. I can only get the races going and the service back to normal and try to give as much information about when things will be back (the info was accurate to within 2-3 mins regardless of the race).
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medal 5000
6 years 148 days ago
20:30 doesnt start
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medal 5549 CEO & CTO
6 years 148 days ago
Most started on time, only a couple are 1-2 minutes late to start. They should all be going now.
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medal 5000
6 years 148 days ago
Re run the race or I live the game ! It s realy incredible ! 2 seasons and 2 time crush in Montecarlo ! No words.....
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medal 5549 CEO & CTO
6 years 148 days ago (edited 6 years 148 days ago)
... I found the problem. An "&" symbol was removed from one line of code earlier today. That one absent character caused everything. This has been patched and so the problem should not recur going forward. It just goes to show the complexity of a system like this. One tiny symbol in the right place at the right time, or absent at the right time, goes into a butterfly effect.

That said, the worst thing to happen tonight was races starting late, so it wasn't the end of the world either. We got on top of it fast and then tracked down the cause and resolved it.

I will postpone the leagues that requested it now.
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medal 5000
6 years 148 days ago
The race is over but the game is blocked, it's still like that...id=52525

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medal 5000
6 years 148 days ago
League 18636

Race is due to start at 9 but no option to go to race for anyone.

Is there still a delay
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medal 5000
6 years 148 days ago
can i get a re run on this leauge race as no one was online when the race started half hour later  https://igpmanager.com/app/p=league&id=4252


thanks
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medal 5256
6 years 148 days ago
.....
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medal 5549 CEO & CTO
6 years 148 days ago
Although the original issue is now fixed, we're still having some fallout from the issues earlier. 20:00 GMT races will also start up to 10 minutes late.

Our apologies, we are doing our best to manage the situation.

The races are all starting now.
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medal 5000
6 years 148 days ago
Race supposed to start at 21:00 but when I g to go race it says race has finished 
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medal 5000
6 years 148 days ago

Steve 
Race supposed to start at 21:00 but when I g to go race it says race has finished


same here
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medal 5549 CEO & CTO
6 years 148 days ago (edited 6 years 148 days ago)
If your races haven't already started, they will start any second, only 25 left to start.

EDIT: They should all be started now.

EDIT 2: A dozen or so races from 17:00 GMT had to be postponed. They will run again in the next calendar slot. 'Italo Ferrari', I believe your league was one of them. You should be able to prepare again now.
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medal 5105
6 years 148 days ago
Merci Jack.
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medal 5000
6 years 148 days ago
So honestly you are saying to me that winning the league last season give me 70 points on hall of fame and 1 f*ing race cost me -80 when I did everything alright and cos of your delay the track became dry??? Come on I'm putting time on this game it's not fair that because of server issues I'm losing 3 week work and staying bottom of the table as last 6 times champion.. don't try to explain me that is fair!!!! And I'm talking about a fall from world wide 138 to 180!!!
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medal 5549 CEO & CTO
6 years 148 days ago
Hi Sebestyén, I have not said this was fair on anyone anywhere. We've only apologised and done what we can to help people affected by it. In this case, if you can get the league host to request the race be re-run then we will do that for you. This will allow you to recover your reputation, money and anything else from this race and the chance to run everything all over again. That's what I'd say is fair, and I'll be happy to do that for you if the league host requests it here.
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medal 5000
6 years 147 days ago
can this league on all tiers be rerun please   https://igpmanager.com/app/p=league&id=4252
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medal 5000
6 years 147 days ago
https://igpmanager.com/app/p=league&id=20582
Hi, can u postpone our league races please. 
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medal 5000
6 years 147 days ago
Thank you for sorting our re run out Jack.

Much appreciated

Thanks
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medal 5549 CEO & CTO
6 years 147 days ago
Those additional leagues should be postponed now.
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