Alessandro Bonifacivs medal 5000 6 years 162 days ago (edited 6 years 162 days ago)
Hi, I'm asking you what to do. This evening the race in Spain started at 23.00 (Italy) of "Italian F1 Night Championship Season 28" presented a massive bug. Most of users could not join the race (Error 3 from my side) with different kind of connections and devices - you can verify that looking on the chatboard in the league. I think only 2/16 users could join the race because they were among the first to join. After that the game was totally blocked for the whole race.
That costed XP, money and points and cannot be a fair way to conduct the season.
What to do?
I think the race should be cancelled and restarted tomorrow.
I hope for an answer before tomorrow's race. This could be a reason to leave the league for me
Regards
José Trujillo medal 5290 Community Manager 6 years 162 days ago
Reported to the developer team.
Alessandro Bonifacivs medal 5000 6 years 162 days ago
Very appreciated your help :)
P.S. Also many graphic elements of menu are like "corrupted" from me and many others
Yunus Unia Blunion medal 5176 6 years 162 days ago
Which two players were able to join the race?
Alessandro Bonifacivs medal 5000 6 years 162 days ago (edited 6 years 161 days ago)
In élite Alessandro Castriotta and Mattia Quarta, we know.
Also evident from the race final gaps :)
One of the users that were in says that he could see users join and log out at the start
Regards
Hoping for a non-distorted championship...
Jack Basford medal 5785 CEO & CTO 6 years 161 days ago
Hi Alessandro, your league host needs to post here to request the re-run of the race.
We will re-run all three tiers (Rookie, Pro and Elite) if you wish to go ahead, to keep your calendar in sync.
I will check back tomorrow for the request.
Alessandro Bonifacivs medal 5000 6 years 161 days ago (edited 6 years 161 days ago)
Jack
Hi Alessandro, your league host needs to post here to request the re-run of the race.
We will re-run all three tiers (Rookie, Pro and Elite) if you wish to go ahead, to keep your calendar in sync.
I will check back tomorrow for the request.
Ok, I'll contact the host now for asking him to post here
Thanks
Duma 17 medal 5000 6 years 161 days ago
Hello everyone, and thanks for the quick attention you have given us!
As host of the championship I officially ask that the race held yesterday (Spain) can be repeated.
Here is the link of the Italian F1 Night Championschip Season 28 championship:
https://igpmanager.com/app/p=league&id=6491
(I hope that google translate has done its job well)
Alessandro Bonifacivs medal 5000 6 years 161 days ago
Hi guys, Duma17 asked for the restart as you suggested. :) Can you proceed in order lo tet us to make the proper setup for tonight?
Thank you :)
Jack Basford medal 5785 CEO & CTO 6 years 161 days ago
It should be set to run again today now.
Alessandro Bonifacivs medal 5000 6 years 161 days ago (edited 6 years 161 days ago)
Jack
It should be set to run again today now.
Thanks, i'm very grateful
Update: on my side all is ok but two users (Pro) are reporting that they could not edit strategies etc because they only see the screen "go to the race..."
Update 2: other user reports this... (Rookie)
Ion Timofti medal 5527 6 years 161 days ago
Hi everyone,
I'm a player in the same Championship in league PRO, and I see that we will restart the race for today, but at the moment I can't do the free practice or strategy, because there is "go to the race", like the race is right now.
At least another one player from the same league have the same problems like me.
Jack Basford medal 5785 CEO & CTO 6 years 161 days ago
I see the issue. It should be corrected now. Apologies for the confusion.
Ion Timofti medal 5527 6 years 161 days ago (edited 6 years 161 days ago)
Thank you for help.
Now I find a new small problem, in the home screen I (and some other players) see that the race will start tomorow at our usual time.
The race will start tomorow? Why not today?
Regards
Alessandro Bonifacivs medal 5000 6 years 161 days ago
Sorry guys. The race is this evening (and it's ok) but some of the same users that had the issue before are reporting that they see race date for tomorrow and not today...:(
Endless story...
Thx
Duma 17 medal 5000 6 years 161 days ago
Thanks Jack and the developers for running the race again in Spain but unfortunately another problem arose: in the Rookie and Pro class there was no race (currently they report that they find the race to play in Spain in the "homepage" )!
In agreement with the other Team Elite, we would be willing to do a day of Stop for the Elite class (which in the "homepage" they find written that the race to be played will be in Monaco) in order to "synchronize" the 3 championships!
Thank you for your kind attention and for your professionalism
Jack Basford medal 5785 CEO & CTO 6 years 160 days ago
Oh no, I'm sorry about this mess. Perhaps we could skip the Rookie and Pro race for that round instead? Then you can resume the season. I am concerned that the problem may repeat itself otherwise.
Alessandro Bonifacivs medal 5000 6 years 160 days ago (edited 6 years 160 days ago)
Jack
Oh no, I'm sorry about this mess. Perhaps we could skip the Rookie and Pro race for that round instead? Then you can resume the season. I am concerned that the problem may repeat itself otherwise.
Hi Jack, if I understood well what are you saying we should instead stop the élite race (which his ahead, Monaco) for tonight and do it tomorrow and today let Rookie and Pro play (that now are back, Spain) in order to synchronize the league :)
Duma 17 medal 5000 6 years 160 days ago
Jack, thanks for your attention!
The race to be interrupted tonight is that of the Elite class ... Rookie and Pro have to participate in Spain (they played one race less)
Jack Basford medal 5785 CEO & CTO 6 years 160 days ago
Ah, I understand now. I thought you meant the Rookie and Pro races had failed to run and been scheduled for yesterday! Now I see it is just a calendar sync issue.
I have postponed the Elite tier so that all three tiers come back in to sync as requested.