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Unresolved
Crash

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5000
6 years 96 days ago
Good morning, I happened to both tablet and mobile that during the race throws me out of the game consuming all the kers .  Practically it closes L app by itself .  iOS system

Thank you.

Updated l app yesterday

5502 Community Manager
6 years 96 days ago
Hello,

Which iOS and devices are you using?

It works fine to me with iPhone 6 Plus and iPad 5 with iOS 12 and iGP Manager 3.2 version.
5000
6 years 96 days ago
iPhone 8  14.4.1
iPad Air 2  14.4.1
5502 Community Manager
6 years 96 days ago
I think that 14.4.1 means 11.4.1
5000
6 years 96 days ago
Yes , yes @Jose pardon

Do you think it should be updated to the latest version 12.0.1 ?

5502 Community Manager
6 years 96 days ago
Are you using the version 3.2 of the app, if the answer is yes we can try uploading your iOS system. Remember that the process to return to iOS 11 won’t be easy.
5000
6 years 96 days ago
I will try to update my operating system and see if there are any other problems.

I'll let you know, thanks for the immediate answers, always at the top
5000
6 years 96 days ago
Hi José,
I’m using iPhone 6plus  with 12.0.1 and ver3.2. and it crashes every 10 mins or so during the race. My iPad pro is still 11.4.1 and ver3.2 - crashed only(!) twice during the race.
Could you help me with this as well please? 
I’m meaning to update iOS to 12. 
Thanks!!
5502 Community Manager
6 years 96 days ago
Hello managers,

I've already reported the bug to the developers, I'm sorry you're suffering from this, we'll try to resolve it as soon as possible. I give you my word!
5000
6 years 96 days ago
Cheers José!

5000
6 years 86 days ago
Hi, the app in my iphone SE 12.0.1 crash when push the kers button. Sometimes pushing the button the image is zoomed and other times the app crash :(
5502 Community Manager
6 years 84 days ago
Hello,

Is this still happening? Perhaps the latest version (3.3) will solve it. Can you update and comment me if so?
5000
6 years 83 days ago
Hi José,

Yes I have the latest version installed on my iPhone 6 plus iOS12.1 and lasted about 15 minutes. I tried several times, rebooting etc, but still the same. 

Also what's happening to the WebGL problem??

Cheers
5000
6 years 82 days ago

michiko
Hi José,

Yes I have the latest version installed on my iPhone 6 plus iOS12.1 and lasted about 15 minutes. I tried several times, rebooting etc, but still the same. 

Also what's happening to the WebGL problem??

Cheers


Can you please clarify what you mean by what's happening to the WebGL problem?


5000
6 years 82 days ago (edited 6 years 82 days ago)
Darren

michiko
Hi José,

Yes I have the latest version installed on my iPhone 6 plus iOS12.1 and lasted about 15 minutes. I tried several times, rebooting etc, but still the same. 

Also what's happening to the WebGL problem??

Cheers


Can you please clarify what you mean by what's happening to the WebGL problem?





I mean, when my phone game crashes and at the same time, my desktop decides that it's out of memory... 


I have OS Mojave and running Safari 12.0.1. I tried FireFox but the problem remains.

Furthermore, these problems started only with the recent updates - I didn't have any problem attending one race or more (albeit naggingly!) with the same set-up. Please could you fix this???

Thanks!
5000
6 years 78 days ago (edited 6 years 72 days ago)
R
Hi, the app in my iphone SE 12.0.1 crash when push the kers button. Sometimes pushing the button the image is zoomed and other times the app crash :(

José
Hello,

Is this still happening? Perhaps the latest version (3.3) will solve it. Can you update and comment me if so?

 

Yes it is, also with 3.3 version. It is very annoying... :(
Thanks, José.
5176
6 years 40 days ago
Hi all, regarding the problems described in this thread, are they still persisting?
5000
6 years 38 days ago
Hi Yunus,

Yes annoyingly! I get out of memory at least 3 times per race. I play on web with Safari. I tried Firefox too, which was worse.

This is on my Christmas wishlist!!
5176
6 years 34 days ago
michiko
Hi Yunus,

Yes annoyingly! I get out of memory at least 3 times per race. I play on web with Safari. I tried Firefox too, which was worse.

This is on my Christmas wishlist!!



Would you be willing to try in Chrome? I am curious to know if the problem occurs there for you as well.
5000
6 years 22 days ago

Yunus
michiko
Hi Yunus,

Yes annoyingly! I get out of memory at least 3 times per race. I play on web with Safari. I tried Firefox too, which was worse.

This is on my Christmas wishlist!!



Would you be willing to try in Chrome? I am curious to know if the problem occurs there for you as well.



Hi Yunus,


I tried Chrome yesterday and today. It's definitely better but very laggy, and after one hour today it crashed. It gave me a script error. I can send you the screenshot if you like. Different message from Safari/Firefox.

Michiko 
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