Game

Service interruption - 23 Dec 2018 at 11:05 gmt

At this time we experienced an issue that looks like a repetition of the one experienced last night. It is proving very difficult to mobilise the team with the holidays but we've resolved this as quickly as possible under the circumstances and will work on a solution at the earliest opportunity, once we've gathered more information on how this occurs.

UPDATE: The races from 11:30 started approximately 20 minutes late.

Late / interrupted races
Please refer to the race re-run thread for any requests to re-schedule a race or re-run it if it was interrupted by this.

Any races which are over 30 minutes late to begin will be re-scheduled and put in the next calendar slot shortly. Our apologies for any inconvenience this may have caused.

Practice laps with no time
Any practice laps which did not record a time will be deleted shortly and you will be able to re-run those laps.

This seems to be recurring now. The same rules as above will apply. We are still investigating the source of this problem, and gathering more information each time.

UPDATE: We have identified the source of the problem and should be able to address it going forward. We apologise for the great deal of inconvenience this has caused many leagues but hope that after tonight the problem will not show itself again.

We are working to restore the service to normal tonight, although unfortunately the 20:00 GMT races will not take place, for some leagues for the second night in a row. We realise this is completely unacceptable and will do all we can to ensure nothing like this happens again.

EDIT: 20:30 GMT races should be starting now, and all 0 lap time practice laps have been wiped.

21:00 GMT races are starting now, around 15-25 minutes late. This should be the last of the problems tonight.

If your race is stuck or you've got practice laps with "0" laptimes, please see the original post above for how this will be handled or to get further support with your league.