Solved

Service Interruption (Late races) - 26 Feb 2019 @ 19:00 GMT (and 18:00 GMT)

At 18:00 GMT and 19:00 GMT there was an issue with servers becoming overloaded under high demand. This caused races to start 5 minutes late and 10 minutes late at 18:00 and 19:00 respectively.

A single piece of code has been identified at the root of this, which was uploaded earlier today. This has been removed/fixed and the problem should not surface again.

Apologies for any inconvenience this may have caused. If you need a race re-run please request it in the race re-run thread.

UPDATE 2: It seems that we did in fact resolve the issue before 20:00 GMT, however, the delays at 20:00 GMT had a totally different cause, related to maintenance work on the issue overlapping with the races for that hour, which set in to motion a similar series of events to 19:00 GMT. The issue has not repeated at 21:00 GMT which confirms that the fixes applied at 20:00 GMT have worked.

UPDATE: We are surprised and disappointed to see a continuation of this issue at 20:00 GMT. We could see at around 19:53 that the system was becoming overloaded again, but this was not enough time to prevent it at 20:00 GMT unfortunately. We are continuing to investigate deeper into the system to see where else this might be stemming from.