ios-personmd-notifications md-help-circle

Profile

  • Guest
    medal 0
  • Posts: 21
  • Post Likes: 3761

Notifications

  • No Unread Notifications

Unresolved
Auto Heal (Using Tokens)

angle-double-left ios-arrow-back 1 ios-arrow-forward angle-double-right
medal 6487
7 days ago
I’m relatively new to the game (within my second full season).
Within my first season when draining my drivers health as low as it could go, I tried to renew health by using enough tokens that I had in my account, yet the level of health remained the same. I put this down to perhaps I was doing something wrong.
After collecting enough tokens from races within my second season I’ve then tried this again & exactly the same happened.
Is this a glitch with the game or possibly my App in general??
Can somebody please help?
Thanks
md-quotelink
medal 9623 SUPER MOD
7 days ago
Hi Nathan.
Here is another thread about spending tokens but the driver didn't recieved any heal. 
Do you use apple/iPad or was the train button greyed out while pressing the heal button? 
md-quotelink
medal 6487
6 days ago
Hi Fabian,
Thanks for the prompt reply.
I can confirm I do use an IPhone, but regardless of device, if the games available through any device then it should play correctly, right?
I can also confirm I always wait until the button turns green before I action anything as I figured it’s grey when loading.
Any further support regarding this issue & a resolution would be appreciated please.
Kind regards,
Nathan
md-quotelink
medal 9969 SUPER MOD
6 days ago
Hi Nathan,
I have flagged your post to the support team, so they can at least refund you the lost tokens and hopefully also figure out what's causing the issue. I've also moved the thread to the bugs subforum.
md-quotelink
medal 6487
6 days ago
Thank you Gert, I appreciate this
md-quotelink
medal 6487
4 days ago
Support Team - has anything progressed on this please?
md-quotelink
medal 6487
2 days ago
Can somebody please update me regarding this issue? The new season is about to start & I’ve had to purchase more tokens to replace those I’ve lost when trying to use the auto heal option
md-quotelink
medal 9204 HEAD OF SUPPORT
2 days ago
Hi Nathan, I've taken a look on your account history.

I don't see that any tokens have been spent on healing drivers. Is this the only account you use?
md-quotelink
medal 6487
17 hours ago
Hi Yunus,
Thank you for responding.
I can confirm this is the only account I hold & I can also confirm the tokens were taken from this account - I have recently had to replenish tokens from my bank account to replace.
Again, could this possibly be part of a / the glitch?
Again, a response would be appreciated when you’re able.
Kind regards,
Nathan
md-quotelink
angle-double-left ios-arrow-back 1 ios-arrow-forward angle-double-right

You must be logged in to post a reply.