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Can not enter live race after last update

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This thread is closed because it is solved.
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medal 5000
4 years 38 days ago
What did you try to do?
Go into live race

What happened instead?
Crash out the app

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Iphone 6 plus

What is the operating system?
iOS

What is the version number of the operating system?
12.4.5

Can the bug be reproduced?
Idk

Additional comments:
I can not enter live race for 2 times a row after update the app
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medal 4855 Moderator
4 years 38 days ago
Hello Yogi, it looks like there's a problem with the race viewer on the iPhone 6 plus specifically.

José
Hello,

Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug. 

I’m able to reproduce your issue on a iPhone 6 Plus device that we’ve for testing purposes.



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medal 5000
4 years 38 days ago

Yogi
What did you try to do?
Go into live race

What happened instead?
Crash out the app

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Iphone 6 plus

What is the operating system?
iOS

What is the version number of the operating system?
12.4.5

Can the bug be reproduced?
Idk

Additional comments:
I can not enter live race for 2 times a row after update the app



I’ve got the same problem when is it going to be fixed 
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medal 5000
4 years 38 days ago (Last edited by Bruno Brown 4 years 38 days ago)
Bouna sera, scrivo questo messaggio perchè dopo l'aggiornamento sul mio dispositivo mobile (cellulare huawei) non riesco più a partecipare alle gare.

Quindi non riesco a monitorare e conrollare i miei piloti durante la corsa.

E' possibile risolvere il problema al più presto?

EDIT  English :

Good evening, I am writing this message because after the update on my mobile device (mobile huawei) I can no longer participate in races.

So I can't monitor and control my drivers during the race.

Is it possible to solve the problem as soon as possible?
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medal 5000
4 years 38 days ago
I also have the same problem with iPad Air using iOS 12.4.5.  Seems like the usual update problems with iOS systems
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medal 4855 Moderator
4 years 38 days ago
Sorry that I can't give any deadlines as I don't know the answer. What I do know is that the devs are aware and working on it and will fix it as soon as they possibly can.
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medal 5000
4 years 37 days ago

Frank
Sorry that I can't give any deadlines as I don't know the answer. What I do know is that the devs are aware and working on it and will fix it as soon as they possibly can.



Quicker the better otherwise this season will be over for me and will be a waste of my time to continue this season fingers crossed it’s done ASAP 
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medal 5000
4 years 37 days ago
Me pasa lo mismo.
Motorola E5 play
Android
8.1.0
Que se puede hacer?
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medal 5000
4 years 36 days ago
Anche a me succede lo stesso, ho già scritto un thread ruspondendo alle domande. Per favore risolvete al piú presto se é possibile.
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medal 5000
4 years 36 days ago
I also can't watch the race due to disconnected during race data loading.
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medal 4789 Community Manager
4 years 36 days ago
Hello,

We’re finishing testing the fix.
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medal 5000
4 years 36 days ago
Still not enter to live race and also can’t enter another leagues.
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medal 5000
4 years 36 days ago
What did you try to do?
Go into live race

What happened instead?
Crash out the app

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPad 

What is the operating system?
iOS

What is the version number of the operating system?
12.4.5

Can the bug be reproduced?
Idk

Additional comments:
I can not enter live race
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medal 5000
4 years 35 days ago
What did you try to do?
Tried going to race and the app crashes

What happened instead?
App crashed

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
MD785C/A

What is the operating system?
iOS

What is the version number of the operating system?
12.4.5

Can the bug be reproduced?
It has happened since the last two updates have come out 5 6 races

Additional comments:
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medal 4789 Community Manager
4 years 35 days ago
Hello,

We’re working on a fix for certain iOS devices, can you tell me your iPhone or iPad model please?
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medal 5000
4 years 35 days ago
Come on fix this problem it’s been 5 races now otherwise I might aswell delete the game 
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medal 5000
4 years 34 days ago
iPad air
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medal 5778
4 years 34 days ago

Dave
What did you try to do?
Tried going to race and the app crashes

What happened instead?
App crashed

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
MD785C/A

What is the operating system?
iOS

What is the version number of the operating system?
12.4.5

Can the bug be reproduced?
It has happened since the last two updates have come out 5 6 races

Additional comments:




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medal 4789 Community Manager
4 years 34 days ago
Hey Dave,

Thank you for your report, at this exact moment I'm working with the engineers to find a solution to this. I'm very sorry for this inconvenience. 
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medal 5000
4 years 34 days ago
iPhone 6+
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