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Unresolved
[MAIN TOPIC] Teams not doing qualifying

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medal 4697
3 years 68 days ago (Last edited by José Trujillo 3 years 67 days ago)
What did you try to do?
Race an Event Race (singapure)

What happened instead?
My league (id=63138)  has 16 teams in the Elite tier ( a two car league), although, at the last race (singapure) only 14 cars (7 teams) were admitted to qualifying and the Race. This happened only in the Elite Tier.

Has anyone ever expirienced this issue before?
What could be the reason for this. It there a fix?
thank you


Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Samsung NOTE20 Ultra

What is the operating system?
Android

What is the version number of the operating system?
Andoid 11

What operating system is your PC?
WIndows 10

Which browser did you experience the problem in?
It happend to other managers using diffent platforms

Can the bug be reproduced?
I dont know, all is ok after race event

Additional comments:
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medal 5000
3 years 68 days ago
same in my league
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medal 5772
3 years 68 days ago
Co próbowałeś zrobić?
Hello. In today's race, my team is not wystapilw qualifying for the race. Before the race, I did my race strategy.

Co się wtedy stało?
In training I was on the 3rd and 4th place, but due to the lack of participation in qualifying I started from the last two places. During the race my drivers were not visible in the classification. What could this be caused by?

Czy problem wystąpił podczas korzystania z Wi-Fi, transmisji danych lub obu?
Wi-fi

Gdzie wystąpił problem, aplikacja, PC czy w obu?
App

Jakiego modelu urządzenia używasz?
Iphone X

Jaki masz system operacyjny?
iOS

Jaki jest numer wersji systemu operacyjnego?
Ios 14

Czy można odtworzyć błąd?
Yes

Dodatkowe komentarze:
md-quotelink
medal 5000
3 years 68 days ago
What did you try to do?
Do the usual routine before the race.

What happened instead?
A bug in qualifying. Initially only 10 drivers qualified, the others started on 32nd, on top of each other (literally, it's not a joke). Plus, my team wasn't even on the grid, despite doing setups, repairing cars, etc. Got no race rewards in the process, like I wasn't even in the league (I joined it yesterday).

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
not relevant

What is the operating system?
Android

What is the version number of the operating system?
not relevant

What operating system is your PC?
not relevant

Which browser did you experience the problem in?
Opera, but probably not relevant

Can the bug be reproduced?
No clue, It's the first time I see this happening.

Additional comments:
Link to race results.

Were you guys testing the new quali rework? :p
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medal 5503
3 years 68 days ago
Same in my league 25687 France for China race. Everything was fine until the race started. I and another team were not participating. (Spectator view) 
Others experienced many bug.

And of the race- no development point for cars, no race point deducted from personnel contract

Looks like the only cars affected are lvl19
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medal 5000
3 years 68 days ago

Am
Same in my league 25687 France for China race. Everything was fine until the race started. I and another team were not participating. (Spectator view) 
Others experienced many bug.

And of the race- no development point for cars, no race point deducted from personnel contract

Looks like the only cars affected are lvl19


In addition (we are in the same league) :


Also lvl 20 players were affected.

Moreover, the ranking wasn't correct (One car from team A was on position 11 on track, but he appeared on position 2, and the car from team A which was on P2 on track appeared on position 11 in the ranking (Team A and team B are different teams)).

Even after the race the players who couldn't play are not in the final ranking, and can't even see the latest race results (as if they were not in the league for this race). For them, the game show that the latest race is Valencia and not China.
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medal 5083
3 years 68 days ago
What did you try to do?
Join normal scheduled race

What happened instead?
Let me join as a non-participant, only 5/6 of the 31 cars were showing

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung S9

What is the operating system?
iOS

What is the version number of the operating system?
The latest version

Can the bug be reproduced?
Most likely - most of the league affected

Additional comments:
md-quotelink
medal 5961 Super Mod
3 years 67 days ago (Last edited by Connor Cooper 3 years 67 days ago)
Hello,

This is a known problem which the iGP Manager developers are investigating. 

If you want to re-run the race in the next calendar slot, the league host can request a race rerun in the thread below.

Race re-run request thread
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medal 5000
3 years 67 days ago
What did you try to do?
Quali for the race in pro today

What happened instead?
Only 10cars qualified out of 26. I don't attend races with my B team (which is in the concred Pro catorgty) so I didn't see what happend after but someon in pro said that everyone who didn't qualify all started in last on top of each other..

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Na

What is the operating system?
Android

What is the version number of the operating system?
Na

What operating system is your PC?
Na

Which browser did you experience the problem in?
Na

Can the bug be reproduced?
Think so as I have seen other forum posts about it

Additional comments:
race id: 33217766
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medal 4789 Community Manager
3 years 67 days ago
Hello managers,

Since yesterday we’re looking into this issue. I’ve decided with moderators that all the topics related to this issue will be merged here.

We recommend to league host to ask for a race rerun.
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medal 6747 Super Mod
3 years 67 days ago (Last edited by Gustavo Heiden 3 years 67 days ago)
As you asked, I'm pasting a race ID that qualified with all teams, but ended with only one.
https://igpmanager.com/app/d=result&id=32275711&tab=race

This one happened in my league: https://igpmanager.com/app/d=result&id=32809582&tab=race
md-quotelink
medal 5000
3 years 67 days ago
What did you try to do?
Join interactive race as normal

What happened instead?
The drivers belonging to 3 teams, Tiger Racing, TemDias & Vittorio all qualified but did not appear in the race. No points were awarded, no DPs, no money or driver energy changed.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung Galaxy Tab S5e

What is the operating system?
Android

What is the version number of the operating system?
Don't know

Can the bug be reproduced?
Won't know until next race but I did note the 3 teams mentioned are the last 3 promoted from rookie

Additional comments:
md-quotelink
medal 5000
3 years 67 days ago (Last edited by Romed Klng 3 years 67 days ago)
Was hast du versucht zu tun?
The race should have startet at 19:30. When joining i wasnt able to see the time table or other features. And there were only 4 cars on the starting grid. With time the data came back, but the missing cars did not. At the moment the 4 cars are racing their lonely race... 😂

Was ist stattdessen passiert?
Nothing

Passierte das Problem, während du W-Lan, Mobile Daten oder beides genutzt hast?
Both

Ist dieser Fehler in der App, auf dem PC oder bei beidem aufgetreten?
Both

Welches Gerät?
Huawei P30 pro

Welches Betriebssystem?
Android

Auf welcher Version ist dein Betriebssystem?
...

Welches Betriebssystem ist auf deinem PC?
...

In welchem Browser ist der Fehler aufgetreten?
Chrome

Kann der Fehler wiederholt werden?
...

Zusätzlicher Kommentar:
Ligue: 108795 F1 Pace Liga
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