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Race re-run requests due to service issues

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medal 5000 HEAD OF SUPPORT
161 days ago
We have discovered there may be an issue with re-running races and in response to this we are revising how requests to re-run races are handled.

An issue may arise where the qualifying session begins late, forcing the race to begin late as well. Not all races re-run are expected to encounter this issue. However, since we cannot determine which races will encounter the issue, we are taking a broad approach by wiping the results and skipping the races that have encountered an issue.

What does wiping the results and skipping of a race do?

Wiping race results removes all existing practice, qualifying, and race results, along with any stats changes that can be traced to a race. This affects all tiers. Skipping a race marks the qualifying session and the race as complete. When a race is skipped, compensation in the form of tokens will be sent to all league members.

Here's how to ensure your request to skip a race is valid. A request can only be fulfilled if all of the below conditions are met:

1. The league experienced an issue affecting a significant number of players within the league. The Support team reserves the right to determine what is considered significant.

2. The league's host must submit the request.

3. The league's host must provide the name of their league and name of the race which experienced a problem, along with a clear description of the problem (such as what they or others saw and/or experienced) and how many players in the league were affected.

4. The request must be made at least 24 hours before the last race of the season. 

What if the last race of the season experienced an issue? 
In this case, submit a request within the first few hours of experiencing the issue and explicitly mention the issue was experienced on the last race of the season.


This revision on race re-run requests will stand until we can revisit the topic once the issue described at the start of this post has been resolved.

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medal 4981
160 days ago

Respectfully.....Absurd!!!! Seriously!!!? 

Re running races are a secondary event derived from technical difficulties outside manager's control. 

List shorting those who are or not allowed to receive due assistance doesn't exactly sound fair... 
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medal 5000 HEAD OF SUPPORT
160 days ago
I know it's not ideal, but it seems we've pinpointed which races seem to be experiencing an issue now — those which are missing all teams from the grid (or in a different explanation, races where only a few teams are present).

This is a temporary action and we don't want to have to keep this action any longer than we need to, so I will keep a close eye on the issue.
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medal 5000 HEAD OF SUPPORT
160 days ago
Hamlet

Respectfully.....Absurd!!!! Seriously!!!? 

Re running races are a secondary event derived from technical difficulties outside manager's control. 

List shorting those who are or not allowed to receive due assistance doesn't exactly sound fair... 



Additionally, I know your league experienced an issue with the Brazil race again. Since I locked the other thread, I'll move our discussion here. If you approve, I can skip the race, but re-running will not be an option because the issue of missing teams from the grid will reoccur.
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medal 5000 HEAD OF SUPPORT
160 days ago
I'm also seeking approval from the devs to skip only the race from the tier that experienced the issue, rather than skipping races for all tiers (e.g., only Pro experienced the issue, but not Rookie or Elite). Will post back here with an update before skipping any races.
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medal 5858
159 days ago
I'm also a member of hamlets league

Today was our second rerun attempt of brazil

Initial race only 6 cars on the grid

1st rerun started approximately 15 mins late

2nd rerun the race is now saying its live (10 hours after the actual start time), when trying to join the race the message "race not found" comes up.
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medal 5351
159 days ago

Pauly
I'm also a member of hamlets league

Today was our second rerun attempt of brazil

Initial race only 6 cars on the grid

1st rerun started approximately 15 mins late

2nd rerun the race is now saying its live (10 hours after the actual start time), when trying to join the race the message "race not found" comes up.


Hi support team. I’m a member of the F1 Remake league. Looks like the same thing is happening here with the Mexican GP. In order to know which races will be skipped... do you have the list of the races that we might experience a game failure?


Thanks 
Sam H
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medal 5099
159 days ago
Buenas Soy Anfitrion de la Liga F1 League Remake  El dia de ayer se Repitió la carrera el GP de Mexico esta ves la categoría Elite completa pudo Jugar pero se presento el mismo problema para la categoría  Profesional primero antes de entrar no se mostraba la clasificación de los coches logrando  a correr, de  17 coches solo unos 8 dejando en el aire el resto sin jugar y otros sin poder entrar a la carrera ya que no les cargaba la pagina, sin contar que después de correr  la carrera  de Mexico no al finalizar el juego quedo como Pegado mostrándonos a todos la pestaña roja de IR A LA CARRERA y casi 24 horas después sigue la pestaña, tampoco carga los puntos de investigación ni nada quisiera que vieran otra vez ese caso y de ser posible la omisión de la carrera y/o resultados del GP de Mexico


Liga. F1 League Remake

ID .139535

Categoria. Profesional



Falla No mostro la Tabla de Clasificacion


Corredores. 17 Pilotos

Compitieron. 8 de 17 pilotos mismo problema que elite del dia de ayer

Circuito. Gran Premio de Mexico



Segunda Falla



Categorias Novato, Profesional y Elite NO Finaliza la Carrera

Fecha  21/02/2021



Hora de la Carrera



17.30 Colombia y Canada

18.30 Venezuela

19.30 Argentina y Brasil

22.30 y 23.30 España
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medal 5000 HEAD OF SUPPORT
159 days ago

Sam

Pauly
I'm also a member of hamlets league

Today was our second rerun attempt of brazil

Initial race only 6 cars on the grid

1st rerun started approximately 15 mins late

2nd rerun the race is now saying its live (10 hours after the actual start time), when trying to join the race the message "race not found" comes up.


Hi support team. I’m a member of the F1 Remake league. Looks like the same thing is happening here with the Mexican GP. In order to know which races will be skipped... do you have the list of the races that we might experience a game failure?


Thanks 
Sam H


No, we do not at this time. I'll have to check if there is a way to know ahead of time.

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medal 5270
159 days ago
Good luck igp team, we'll just wait for the fix 😎
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medal 4981
159 days ago

"do you have the list of the races that we might experience a game failure?"

Thanks 
Sam H

Excellent question!!! The answer would dramatically assist leagues to prep and/or anticipate issues. 

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medal 5000
159 days ago
Buenas tardes,

Por favor, quitar la carrera de mi liga:
- Liga: https://igpmanager.com/app/p=league&id=141912
- Carrera: Australia (19/2)
- Motivo: La carrera no cargo en Novato, solo un auto estuvo en carrera, el cual finalizo y se le dio los puntos de diseño.

Necesitamos quitar esta carrera de todos los resultados y, si es posible, quitar los puntos de diseño adicionales que se le ha dado a ese equipo que finalizo.

Muchas gracias!
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medal 4981
159 days ago (Last edited by Hamlet Rodriguez 159 days ago)
Yunus
I know it's not ideal, but it seems we've pinpointed which races seem to be experiencing an issue now — those which are missing all teams from the grid (or in a different explanation, races where only a few teams are present).

This is a temporary action and we don't want to have to keep this action any longer than we need to, so I will keep a close eye on the issue.



Less than 3 hrs to today's race... should  be Australia  but Btazil still showing active from yesterday.  


I'd like to know if we're scrapping our young(3 races in) season and starting over..... or you've been able to temporarily come up with a short term alternative solution. 

Thanks Yunus and rest of team for being actively seeking positive solutions. 


Some of us  were able to race tonight, but not the entire field.  We weren't able to setup or fill our strategies. 90+% of us started on mediums,  except for one manager that started on SS.  I'm wondering if it's possible to restart our season all together.  
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medal 5000 HEAD OF SUPPORT
159 days ago

Hamlet
Yunus
I know it's not ideal, but it seems we've pinpointed which races seem to be experiencing an issue now — those which are missing all teams from the grid (or in a different explanation, races where only a few teams are present).

This is a temporary action and we don't want to have to keep this action any longer than we need to, so I will keep a close eye on the issue.



Less than 3 hrs to today's race... should  be Australia  but Btazil still showing active from yesterday.  


I'd like to know if we're scrapping our young(3 races in) season and starting over..... or you've been able to temporarily come up with a short term alternative solution. 

Thanks Yunus and rest of team for being actively seeking positive solutions. 


That's the first time I've seen that. I wonder if it is because the Brazil race was re-run. I haven't received approval to skip only a race that experienced an issue and will need to skip the race for all tiers to resolve the issue.


So, I'm sorry to say I've skipped the Brazil race and have adjusted the Australia race to show that it will run in the next available time slot.
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medal 5000 HEAD OF SUPPORT
159 days ago
andres
Buenas Soy Anfitrion de la Liga F1 League Remake  El dia de ayer se Repitió la carrera el GP de Mexico esta ves la categoría Elite completa pudo Jugar pero se presento el mismo problema para la categoría  Profesional primero antes de entrar no se mostraba la clasificación de los coches logrando  a correr, de  17 coches solo unos 8 dejando en el aire el resto sin jugar y otros sin poder entrar a la carrera ya que no les cargaba la pagina, sin contar que después de correr  la carrera  de Mexico no al finalizar el juego quedo como Pegado mostrándonos a todos la pestaña roja de IR A LA CARRERA y casi 24 horas después sigue la pestaña, tampoco carga los puntos de investigación ni nada quisiera que vieran otra vez ese caso y de ser posible la omisión de la carrera y/o resultados del GP de Mexico


Liga. F1 League Remake

ID .139535

Categoria. Profesional



Falla No mostro la Tabla de Clasificacion


Corredores. 17 Pilotos

Compitieron. 8 de 17 pilotos mismo problema que elite del dia de ayer

Circuito. Gran Premio de Mexico



Segunda Falla



Categorias Novato, Profesional y Elite NO Finaliza la Carrera

Fecha  21/02/2021



Hora de la Carrera



17.30 Colombia y Canada

18.30 Venezuela

19.30 Argentina y Brasil

22.30 y 23.30 España



The Mexico race has been skipped. I apologize for the inconvenience.
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medal 4981
158 days ago (Last edited by Hamlet Rodriguez 157 days ago)
Yunus

Hamlet
Yunus
I know it's not ideal, but it seems we've pinpointed which races seem to be experiencing an issue now — those which are missing all teams from the grid (or in a different explanation, races where only a few teams are present).

This is a temporary action and we don't want to have to keep this action any longer than we need to, so I will keep a close eye on the issue.



Less than 3 hrs to today's race... should  be Australia  but Btazil still showing active from yesterday.  


I'd like to know if we're scrapping our young(3 races in) season and starting over..... or you've been able to temporarily come up with a short term alternative solution. 

Thanks Yunus and rest of team for being actively seeking positive solutions. 


That's the first time I've seen that. I wonder if it is because the Brazil race was re-run. I haven't received approval to skip only a race that experienced an issue and will need to skip the race for all tiers to resolve the issue.


So, I'm sorry to say I've skipped the Brazil race and have adjusted the Australia race to show that it will run in the next available time slot.



Pending today's race, everything seems to be back to normal. 


Thanks again for your prompt responses addressing these issues. 

Race time, we are missing qualy results.... thus far. 

Even though we weren't able to see the qualy table prior to race time, we were able to access the race and finally for the first time in days finish a race. 

Thank you for that.


Edit: minutes away from race time.... our Rookie tier is still stuck on yesterday's race. 

Edit: Confirmed.... our rookie and Pro tiers did not race....

Please advice.
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medal 5000 HEAD OF SUPPORT
157 days ago (Last edited by Yunus Unia Blunion 157 days ago)
Hi Hamlet, sorry to hear about this.

I recommend making a new post rather than editing an existing post. This way it bumps the thread and also generates a forum notification for those who are subscribed for notifications (like the support staff) to this thread.

As for this issue, I am looking into this now.
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medal 5000 HEAD OF SUPPORT
157 days ago

Yunus
Hi Hamlet, sorry to hear about this.

I recommend making a new post rather than editing an existing post. This way it bumps the thread and also generates a forum notification for those who are subscribed for notifications (like the support staff) to this thread.

As for this issue, I am looking into this now.


I've escalated this to the devs, as I'm stumped on what else I can try to fix this problem. Since they're 6 hours ahead of me in the UK we'll have to wait for them to awaken and see my message. 
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medal 5573
156 days ago
Liga F1 Word Champions,carrera de Turquía,queremos anular los resultados debido a q solo clasificaron 6 pilotos los demás aparecuamos en posición 32 y al principio no apareciamos en carrera,y yo en la lista de tiempos solo lo hacían 6,solicitamos anulación de dicha carrera.gracias.
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medal 5000 HEAD OF SUPPORT
156 days ago

Hamlet
Yunus

Hamlet
Yunus
I know it's not ideal, but it seems we've pinpointed which races seem to be experiencing an issue now — those which are missing all teams from the grid (or in a different explanation, races where only a few teams are present).

This is a temporary action and we don't want to have to keep this action any longer than we need to, so I will keep a close eye on the issue.



Less than 3 hrs to today's race... should  be Australia  but Btazil still showing active from yesterday.  


I'd like to know if we're scrapping our young(3 races in) season and starting over..... or you've been able to temporarily come up with a short term alternative solution. 

Thanks Yunus and rest of team for being actively seeking positive solutions. 


That's the first time I've seen that. I wonder if it is because the Brazil race was re-run. I haven't received approval to skip only a race that experienced an issue and will need to skip the race for all tiers to resolve the issue.


So, I'm sorry to say I've skipped the Brazil race and have adjusted the Australia race to show that it will run in the next available time slot.



Pending today's race, everything seems to be back to normal. 


Thanks again for your prompt responses addressing these issues. 

Race time, we are missing qualy results.... thus far. 

Even though we weren't able to see the qualy table prior to race time, we were able to access the race and finally for the first time in days finish a race. 

Thank you for that.


Edit: minutes away from race time.... our Rookie tier is still stuck on yesterday's race. 

Edit: Confirmed.... our rookie and Pro tiers did not race....

Please advice.



I didn't get a chance to post this until now, but the Rookie tier should not be stuck anymore.
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