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Race re-run requests due to service issues

medal 5724
44 days ago

Yunus

Hamlet
Yunus

Hamlet
Yunus
I know it's not ideal, but it seems we've pinpointed which races seem to be experiencing an issue now — those which are missing all teams from the grid (or in a different explanation, races where only a few teams are present).

This is a temporary action and we don't want to have to keep this action any longer than we need to, so I will keep a close eye on the issue.



Less than 3 hrs to today's race... should  be Australia  but Btazil still showing active from yesterday.  


I'd like to know if we're scrapping our young(3 races in) season and starting over..... or you've been able to temporarily come up with a short term alternative solution. 

Thanks Yunus and rest of team for being actively seeking positive solutions. 


That's the first time I've seen that. I wonder if it is because the Brazil race was re-run. I haven't received approval to skip only a race that experienced an issue and will need to skip the race for all tiers to resolve the issue.


So, I'm sorry to say I've skipped the Brazil race and have adjusted the Australia race to show that it will run in the next available time slot.



Pending today's race, everything seems to be back to normal. 


Thanks again for your prompt responses addressing these issues. 

Race time, we are missing qualy results.... thus far. 

Even though we weren't able to see the qualy table prior to race time, we were able to access the race and finally for the first time in days finish a race. 

Thank you for that.


Edit: minutes away from race time.... our Rookie tier is still stuck on yesterday's race. 

Edit: Confirmed.... our rookie and Pro tiers did not race....

Please advice.



I didn't get a chance to post this until now, but the Rookie tier should not be stuck anymore.



All is good again... Thank you Yanus and team.
md-quotelink
medal 5529
42 days ago

Yunus
andres
Buenas Soy Anfitrion de la Liga F1 League Remake  El dia de ayer se Repitió la carrera el GP de Mexico esta ves la categoría Elite completa pudo Jugar pero se presento el mismo problema para la categoría  Profesional primero antes de entrar no se mostraba la clasificación de los coches logrando  a correr, de  17 coches solo unos 8 dejando en el aire el resto sin jugar y otros sin poder entrar a la carrera ya que no les cargaba la pagina, sin contar que después de correr  la carrera  de Mexico no al finalizar el juego quedo como Pegado mostrándonos a todos la pestaña roja de IR A LA CARRERA y casi 24 horas después sigue la pestaña, tampoco carga los puntos de investigación ni nada quisiera que vieran otra vez ese caso y de ser posible la omisión de la carrera y/o resultados del GP de Mexico


Liga. F1 League Remake

ID .139535

Categoria. Profesional



Falla No mostro la Tabla de Clasificacion


Corredores. 17 Pilotos

Compitieron. 8 de 17 pilotos mismo problema que elite del dia de ayer

Circuito. Gran Premio de Mexico



Segunda Falla



Categorias Novato, Profesional y Elite NO Finaliza la Carrera

Fecha  21/02/2021



Hora de la Carrera



17.30 Colombia y Canada

18.30 Venezuela

19.30 Argentina y Brasil

22.30 y 23.30 España



The Mexico race has been skipped. I apologize for the inconvenience.


Hi guys, 

Just a little update... We didn't get any game failures since the Mexican GP.
Russia, GB 19, Singapore, Malaysia, Japan, Brazil & China. All good! 

Thank you all! We will keep you posted.
Sam H
md-quotelink
medal 5004 HEAD OF SUPPORT
41 days ago
I'm glad to hear it, Sam. :)
md-quotelink
medal 5653
40 days ago (Last edited by Niky Manna 40 days ago)
Hi, I'm Niky Host of "The Best of Italy F1", in my league we had many problems and we would like to repeat our race in Australia. Our league is https://igpmanager.com/app/p=league&id=112549 , the league ID is : 112549 . The problem was that we couldnt use the thrust, the same goes for the kers, we had a black display and it was impossible for some managers to join the race. Thanks, I await response 😉
md-quotelink
medal 6156
39 days ago
Hello, 
I am the host of Elite France !! 
I would like to know if it’s possible to delete our race of yesterday because of these reasons : 

Que vouliez-vous faire ?
During the race yesterday the March 2nd 2021

Que s'est-il finalement passé ?

Impossible to change drivers 
Impossible to change the attack level 
Impossible to see tyres temperature 
Impossible to boost 
Impossible to modify strategy

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Both

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App

Quel est le modèle de votre appareil ?
iPhone XS

Quel est le système d'exploitation ?
iOS

Quel est le numéro de version de votre système d'exploitation ?
14.4

Que vouliez-vous faire ?
I don’t Know 
Hope no 

Commentaires supplémentaires :
Is it possible to delete this race or restart it ??

Thank you for your support 
md-quotelink
medal 5004 HEAD OF SUPPORT
39 days ago

Niky
Hi, I'm Niky Host of "The Best of Italy F1", in my league we had many problems and we would like to repeat our race in Australia. Our league is https://igpmanager.com/app/p=league&id=112549 , the league ID is : 112549 . The problem was that we couldnt use the thrust, the same goes for the kers, we had a black display and it was impossible for some managers to join the race. Thanks, I await response 😉



We are not re-running races. Please read the first post.
md-quotelink
medal 4998 SUPPORT AGENT
39 days ago

Aurélien
Hello, 
I am the host of Elite France !! 
I would like to know if it’s possible to delete our race of yesterday because of these reasons : 

Que vouliez-vous faire ?
During the race yesterday the March 2nd 2021

Que s'est-il finalement passé ?

Impossible to change drivers 
Impossible to change the attack level 
Impossible to see tyres temperature 
Impossible to boost 
Impossible to modify strategy

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Both

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App

Quel est le modèle de votre appareil ?
iPhone XS

Quel est le système d'exploitation ?
iOS

Quel est le numéro de version de votre système d'exploitation ?
14.4

Que vouliez-vous faire ?
I don’t Know 
Hope no 

Commentaires supplémentaires :
Is it possible to delete this race or restart it ??

Thank you for your support 


Hello, this should be fixed by now. Please let us know if we could be of any further help.
md-quotelink
medal 6156
39 days ago

Kristine

Aurélien
Hello, 
I am the host of Elite France !! 
I would like to know if it’s possible to delete our race of yesterday because of these reasons : 

Que vouliez-vous faire ?
During the race yesterday the March 2nd 2021

Que s'est-il finalement passé ?

Impossible to change drivers 
Impossible to change the attack level 
Impossible to see tyres temperature 
Impossible to boost 
Impossible to modify strategy

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Both

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App

Quel est le modèle de votre appareil ?
iPhone XS

Quel est le système d'exploitation ?
iOS

Quel est le numéro de version de votre système d'exploitation ?
14.4

Que vouliez-vous faire ?
I don’t Know 
Hope no 

Commentaires supplémentaires :
Is it possible to delete this race or restart it ??

Thank you for your support 


Hello, this should be fixed by now. Please let us know if we could be of any further help.


Thank you very much for your reactivity!!

md-quotelink
medal 4998 SUPPORT AGENT
39 days ago

Niky

Yunus

Niky
Hi, I'm Niky Host of "The Best of Italy F1", in my league we had many problems and we would like to repeat our race in Australia. Our league is https://igpmanager.com/app/p=league&id=112549 , the league ID is : 112549 . The problem was that we couldnt use the thrust, the same goes for the kers, we had a black display and it was impossible for some managers to join the race. Thanks, I await response 😉



We are not re-running races. Please read the first post.


And the race tonight? Will the Brazil race be played on 03/04/2021?


Hello Niky,


The problem with Australian race should be resolved by now. In addition, your Brazil race will start tomorrow. Please refer to your league calendar. Let me know if we could be of any further help.
md-quotelink
medal 6156
39 days ago

Kristine

Aurélien
Hello, 
I am the host of Elite France !! 
I would like to know if it’s possible to delete our race of yesterday because of these reasons : 

Que vouliez-vous faire ?
During the race yesterday the March 2nd 2021

Que s'est-il finalement passé ?

Impossible to change drivers 
Impossible to change the attack level 
Impossible to see tyres temperature 
Impossible to boost 
Impossible to modify strategy

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Both

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App

Quel est le modèle de votre appareil ?
iPhone XS

Quel est le système d'exploitation ?
iOS

Quel est le numéro de version de votre système d'exploitation ?
14.4

Que vouliez-vous faire ?
I don’t Know 
Hope no 

Commentaires supplémentaires :
Is it possible to delete this race or restart it ??

Thank you for your support 


Hello, this should be fixed by now. Please let us know if we could be of any further help.


Hello Kristine, so we don’t have race tonight ?? 

md-quotelink
medal 5653
39 days ago

Kristine

Niky

Yunus

Niky
Hi, I'm Niky Host of "The Best of Italy F1", in my league we had many problems and we would like to repeat our race in Australia. Our league is https://igpmanager.com/app/p=league&id=112549 , the league ID is : 112549 . The problem was that we couldnt use the thrust, the same goes for the kers, we had a black display and it was impossible for some managers to join the race. Thanks, I await response 😉



We are not re-running races. Please read the first post.


And the race tonight? Will the Brazil race be played on 03/04/2021?


Hello Niky,


The problem with Australian race should be resolved by now. In addition, your Brazil race will start tomorrow. Please refer to your league calendar. Let me know if we could be of any further help.



Honestly, we asked to repeat the race in Australia and the problem does not seem to have been solved.
md-quotelink
medal 4998 SUPPORT AGENT
39 days ago

Aurélien

Kristine

Aurélien
Hello, 
I am the host of Elite France !! 
I would like to know if it’s possible to delete our race of yesterday because of these reasons : 

Que vouliez-vous faire ?
During the race yesterday the March 2nd 2021

Que s'est-il finalement passé ?

Impossible to change drivers 
Impossible to change the attack level 
Impossible to see tyres temperature 
Impossible to boost 
Impossible to modify strategy

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Both

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App

Quel est le modèle de votre appareil ?
iPhone XS

Quel est le système d'exploitation ?
iOS

Quel est le numéro de version de votre système d'exploitation ?
14.4

Que vouliez-vous faire ?
I don’t Know 
Hope no 

Commentaires supplémentaires :
Is it possible to delete this race or restart it ??

Thank you for your support 


Hello, this should be fixed by now. Please let us know if we could be of any further help.


Hello Kristine, so we don’t have race tonight ?? 




Hello, that's correct. Your race will be tomorrow.
md-quotelink
medal 6156
39 days ago

Kristine

Aurélien

Kristine

Aurélien
Hello, 
I am the host of Elite France !! 
I would like to know if it’s possible to delete our race of yesterday because of these reasons : 

Que vouliez-vous faire ?
During the race yesterday the March 2nd 2021

Que s'est-il finalement passé ?

Impossible to change drivers 
Impossible to change the attack level 
Impossible to see tyres temperature 
Impossible to boost 
Impossible to modify strategy

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Both

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
App

Quel est le modèle de votre appareil ?
iPhone XS

Quel est le système d'exploitation ?
iOS

Quel est le numéro de version de votre système d'exploitation ?
14.4

Que vouliez-vous faire ?
I don’t Know 
Hope no 

Commentaires supplémentaires :
Is it possible to delete this race or restart it ??

Thank you for your support 


Hello, this should be fixed by now. Please let us know if we could be of any further help.


Hello Kristine, so we don’t have race tonight ?? 




Hello, that's correct. Your race will be tomorrow.


Ok thank you Kristine !! 

md-quotelink
medal 4998 SUPPORT AGENT
39 days ago

Niky

Kristine

Niky

Yunus

Niky
Hi, I'm Niky Host of "The Best of Italy F1", in my league we had many problems and we would like to repeat our race in Australia. Our league is https://igpmanager.com/app/p=league&id=112549 , the league ID is : 112549 . The problem was that we couldnt use the thrust, the same goes for the kers, we had a black display and it was impossible for some managers to join the race. Thanks, I await response 😉



We are not re-running races. Please read the first post.


And the race tonight? Will the Brazil race be played on 03/04/2021?


Hello Niky,


The problem with Australian race should be resolved by now. In addition, your Brazil race will start tomorrow. Please refer to your league calendar. Let me know if we could be of any further help.



Honestly, we asked to repeat the race in Australia and the problem does not seem to have been solved.


Hello Niky, we are no longer doing re-runs. You may refer to the 1st page of this forum section to see more information.


Since you have a problem with race in Australia, the only option we can do is to skip the race. With this resolution, your league will be able to move to the next race. Please be informed that we can only process this with your permission. Let me your if you're okay with skipping the race. Thank you.
md-quotelink
medal 5653
39 days ago

Kristine

Niky

Kristine

Niky

Yunus

Niky
Hi, I'm Niky Host of "The Best of Italy F1", in my league we had many problems and we would like to repeat our race in Australia. Our league is https://igpmanager.com/app/p=league&id=112549 , the league ID is : 112549 . The problem was that we couldnt use the thrust, the same goes for the kers, we had a black display and it was impossible for some managers to join the race. Thanks, I await response 😉



We are not re-running races. Please read the first post.


And the race tonight? Will the Brazil race be played on 03/04/2021?


Hello Niky,


The problem with Australian race should be resolved by now. In addition, your Brazil race will start tomorrow. Please refer to your league calendar. Let me know if we could be of any further help.



Honestly, we asked to repeat the race in Australia and the problem does not seem to have been solved.


Hello Niky, we are no longer doing re-runs. You may refer to the 1st page of this forum section to see more information.


Since you have a problem with race in Australia, the only option we can do is to skip the race. With this resolution, your league will be able to move to the next race. Please be informed that we can only process this with your permission. Let me your if you're okay with skipping the race. Thank you.



OK it's good. Better to skip the race. Thank you
md-quotelink
medal 4998 SUPPORT AGENT
38 days ago

Niky

Kristine

Niky

Kristine

Niky

Yunus

Niky
Hi, I'm Niky Host of "The Best of Italy F1", in my league we had many problems and we would like to repeat our race in Australia. Our league is https://igpmanager.com/app/p=league&id=112549 , the league ID is : 112549 . The problem was that we couldnt use the thrust, the same goes for the kers, we had a black display and it was impossible for some managers to join the race. Thanks, I await response 😉



We are not re-running races. Please read the first post.


And the race tonight? Will the Brazil race be played on 03/04/2021?


Hello Niky,


The problem with Australian race should be resolved by now. In addition, your Brazil race will start tomorrow. Please refer to your league calendar. Let me know if we could be of any further help.



Honestly, we asked to repeat the race in Australia and the problem does not seem to have been solved.


Hello Niky, we are no longer doing re-runs. You may refer to the 1st page of this forum section to see more information.


Since you have a problem with race in Australia, the only option we can do is to skip the race. With this resolution, your league will be able to move to the next race. Please be informed that we can only process this with your permission. Let me your if you're okay with skipping the race. Thank you.



OK it's good. Better to skip the race. Thank you



Thank you for responding.  I have skipped the race and sent tokens to managers to make up for the inconveniences that this has caused. Let me know if you need further help.
md-quotelink
medal 5740
38 days ago
Could we please have this race re run with the original qualifying from today if possible otherwise a full re run please

Canada 33410946

League IGPChampions

the race got to 18 laps then seemed to reset and then restarted and the guys in the league would like a re run please.

I am the league host for this league.

Elite, pro and rookie tiers please.

thank you 

Chris Germany ( recently taken over from Al Morris )

Chris Germany
md-quotelink
medal 4998 SUPPORT AGENT
38 days ago

Chris
Could we please have this race re run with the original qualifying from today if possible otherwise a full re run please

Canada 33410946

League IGPChampions

the race got to 18 laps then seemed to reset and then restarted and the guys in the league would like a re run please.

I am the league host for this league.

Elite, pro and rookie tiers please.

thank you 

Chris Germany ( recently taken over from Al Morris )

Chris Germany


Hi Chris, we're no longer doing re-run. Please refer to the 1st page of this thread to see more information.


What I can advise is, we can skip the race and we'll send some tokens to the managers to make up for the inconveniences that this has caused to the entire team. You also have an option to wipe the race as well. Please let me know your thoughts.
md-quotelink
medal 5740
37 days ago
As a league host can the option of a race re run or void a result.

Could this be given to the league hosts then there can be a vote in the leagues that have issues. 
md-quotelink
medal 5004 HEAD OF SUPPORT
36 days ago

Chris
As a league host can the option of a race re run or void a result.

Could this be given to the league hosts then there can be a vote in the leagues that have issues. 



Sorry, this is not possible at this time.
md-quotelink

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