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Unresolved
Ad rewards not working

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medal 5323
86 days ago
What did you try to do?
When watching an ad to for example receive new parts or 5% healing on driver training, it's no longer possible to close the ad after required watch time.

What happened instead?
Only way to exit back to iGP is to kill the app, after which no rewards are received.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone XR

What is the operating system?
iOS

What is the version number of the operating system?
iOS 14.5.1

Can the bug be reproduced?
This issue can be reproduced every time when watching an ad.

Additional comments:
This might be related to the new 'do-not-track' feature in iOS 14.5.1
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medal 4977 COMMUNITY MANAGER
85 days ago
Hello,

I just tried on my iOS device and it’s working fine to me. Are you experiencing this issue with an specific ad or all of them?

Additionally can you record a video and send me please? jose@igpgames.com
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medal 5207
85 days ago (Last edited by Rob Evans 85 days ago)
What did you try to do?
The daily adds which reward you with money, parts and training health have not been available for 2 days now.
I have tried uninstalling and reinstalling but no change.
Obviously this will very soon make the game unplayable for me.
Please help.

What happened instead?
No option to watch the adverts for rewards.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Samsung Galaxy A6

What is the operating system?
Android

What is the version number of the operating system?
N/k

What operating system is your PC?
Windows 10

Which browser did you experience the problem in?
Firefox

Can the bug be reproduced?
It is constant.

Additional comments:
This now seems to have resolved itself. 
I don't know if you're responsible but if you are then thanks.
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medal 5323
85 days ago
Hello Jose,

I haven't been offered any ad in shop, training or car repair today, so I can't tell. It looks like something is affecting the ad reward program since I upgraded iOS.
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medal 5323
84 days ago
Still haven’t seen any ads.
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medal 4982
84 days ago
Exactly same for me.  You can’t exit the advert without turning off phone
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medal 4977 COMMUNITY MANAGER
84 days ago
Hello,

In order to identify the problem of the ads not closing we need a recording.
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medal 5323
84 days ago
Hello Jose, after my initial report I haven’t been served with a single ad!
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medal 5629
83 days ago
Same here, since last app update i get an average 2-3 ads per day on Android 9
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medal 4982
83 days ago
@Jose,

I haven’t had an issue since my first post, but every ad I’ve seen since then is a proper advert.  The ones that cause the issue are those for games matching gems or finding three of a type etc
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medal 5388
82 days ago

Marius
Same here, since last app update i get an average 2-3 ads per day on Android 9



Likewise, not had a full days compliment of ads since the update
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medal 5323
82 days ago
Still no ads, this really affects my game. Is there a dev that can further investigate this? I’d say as this also impacts iGP’s revenue, it would be treated as urgent.
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medal 5255
82 days ago

M
Exactly same for me.  You can’t exit the advert without turning off phone



Yep, same here 
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medal 5155
82 days ago
I thought they removed ads because I did not see one for 7 days but today they have finally reappeared. Well done!
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medal 4956
81 days ago
What did you try to do?
Clear cache

What happened instead?
Nothing

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Nokia

What is the operating system?
Android

What is the version number of the operating system?
7

Can the bug be reproduced?
Same as before but now no ads loading before it loaded after going in loading in egling out then loading up again

Additional comments:
It is getting worse
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medal 5059
81 days ago
Cosa hai provato a fare?
When ask for pets adv and comes hero wars it doesn’t close or gives me the X to close resulting not giving my parts today it happens 10 times

Cosa è successo invece?
Only hero wars it gives this issue

Il problema si è verificato durante l'utilizzo di dati Wi-Fi, mobili o entrambi?
Wi-fi

Il problema si è verificato nell'App, sul PC o in entrambi?
App

Qual è il modello del tuo dispositivo?
I phone XR

Qual è il sistema operativo?
iOS

Qual è il numero di versione del sistema operativo?
14.4.2

Può essere riprodotto il bug?
All the time today 16.05.2021

Commenti addizionali:
I think you check this...
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medal 5207
81 days ago
Despite resolving for a few days it has today gone back to as it was before and no opportunity to earn rewards. 
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medal 5323
81 days ago
Nothing solved over here.
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medal 5030 SUPER MOD
81 days ago
I'm going to merge all the separate threads relating to this issue.
Thanks.
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medal 5323
80 days ago
Update: I’m now getting ads served again, however the initial problem remains, I can’t close the ad and am not receiving rewards. 
Happened with the ad for ‘Hero Wars’.
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