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3d not working

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Laurence Whateley
3 years 4 days ago

when it loads up it stops working and doesnt go all the way can anyone help

Connor Cooper Super Mod
3 years 3 days ago

Hello,

Please can you provide some more details into which device you're encountering this issue? This will help the developers be able to diagnose and fix the bug should an investigation be necessary.
Some information which can be useful:
• Device type (Phone, tablet, laptop etc)?
• OS (Apple, Android etc)?
• The RAM number of your device (some low-end devices may struggle to run the 3D viewer, due to a lot of processing power being needed).

As well as this information, attaching a video of the issue happening can also help.

Thank you.

Laurence Whateley
3 years 3 days ago (Last edited by Laurence Whateley 3 years 3 days ago)

Laptop
Acer Aspire E15
Device name LAPTOP-C6KDTUON
Processor AMD A10-7300 Radeon R6, 10 Compute Cores 4C+6G 1.90 GHz
Installed RAM 16.0 GB (14.9 GB usable)
Device ID E6F0694A-B273-45BD-B21B-97A1359FC363
Product ID 00325-80306-93344-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Connor Cooper Super Mod
3 years 3 days ago

Hello,

Thank you for your detailed device information and video. I have escalated this issue to the developers for investigation.

Gino Desciglius
3 years 2 days ago

Hello, the 3D option on my phone doesn't work can I know why?

Connor Cooper Super Mod
3 years 2 days ago

Hello,

Is there a chance that you may have a setting on your laptop which blocks the download of iGP Manager's viewer?

Connor Cooper Super Mod
3 years 2 days ago

Hello,

Please can you provide some more details into which device you're encountering this issue? This will help the developers be able to diagnose and fix the bug should an investigation be necessary.
Some information which can be useful:
• Device type (Phone, tablet, laptop etc)?
• OS (Apple, Android etc)?
• The RAM number of your device (some low-end devices may struggle to run the 3D viewer, due to a lot of processing power being needed).
• Device Name

As well as this information, attaching a video of the issue happening can also help.

Thank you.

Laurence Whateley
3 years 2 days ago

dont know but will have a look

Gino Desciglius
3 years 2 days ago

Hello, I have an Android and the 3D option doesn't work.
Also when I clik to activate the function it doesn' work.
It's because my phone or there is something wrong with the app?

Patrick Majetić
3 years 1 days ago (Last edited by Patrick Majetić 3 years 1 days ago)

When I try to downoad deskop app, it deletes itself.
Laptop configuration:
Device name DESKTOP-3JQNKIN
Processor AMD A8-6410 APU with AMD Radeon R5 Graphics 2.00 GHz
Installed RAM 4,00 GB (3,21 GB iskoristivo)
Device ID 78C57606-0071-4F6A-BB6B-A64A95996968
Product ID 00326-10000-00000-AA237
System type 64-bit operating system, x64-ased processor
Pen and touch No pen or touch input is avalible for this display

Gino Desciglius
3 years 1 days ago

Yes I have an Android (Samsung Galaxy A21) and when I click to activate the 3D function it doesn't turn on

Connor Cooper Super Mod
3 years 1 days ago

Hello,

I have merged multiple threads describing the same issue.

The support team are aware of this issue and are investigating. Please be patient; more information will be given when available.

Sorry for any inconvenience this has caused.

Connor Cooper Super Mod
3 years 1 days ago

Hello,

For those facing an issue with the 3D viewer on their phones and/or tablets, the following comment was written internally by iGP Community Manager José Trujillo.

"3D is now restricted for devices that can't handle it properly"

This could explain why some of the devices are having issues loading the viewer.

Patrick Majetić
3 years 1 days ago

Connor

Hello,

Is the issue shown in the video in this thread the same issue as you are facing with your application? If so, let me know and I will merge the threads together and let the support team know. Thank you.

3D races not working

Pretty much yes

Patrick Majetić
3 years 1 days ago

Hallelujah, I finally managed to download it.

Connor Cooper Super Mod
3 years 1 days ago

Hello,
When I asked internally about what could be causing this issue, I got the following reply which relates to the app not being able to load 3D.

"At the moment this functionality is being tested. We have started with several devices that we believe do not work well with 3D mode. In the next update we will include an analysis tool with which we will be able to see the fps rate and thus determine more accurately which devices will be limited to not being able to use 3D. This is Google Play or AppStore only."

Patrick

Hallelujah, I finally managed to download it.

I'm glad to hear that. Please can you describe how you fixed it as it may help the devs work out the root cause of the problem and it could also help other people overcome their issues. Thank you.

Patrick Majetić
2 years 365 days ago

Connor

I'm glad to hear that. Please can you describe how you fixed it as it may help the devs work out the root cause of the problem and it could also help other people overcome their issues. Thank you.

This will sound weird, but I didn't do anything differently than when I download games normally. It was like the problem just fixed itself.

Great Guns
2 years 365 days ago

Any help with computers that can’t download the igp manager app

Connor Cooper Super Mod
2 years 365 days ago

Hello,

The developers are still investigating this issue. Sorry for any inconvenience it has caused.

Patrick Majetić
2 years 364 days ago

Update: application decided to self delete and for now, it seems that problems came up again.

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