Philip Spencer medal 6253 2 years 24 days ago (Last edited by
Philip Spencer 2 years 24 days ago)
What did you try to do?
Support fixed our leagues schedule conflict after the clock change as agreed (See: https://igpmanager.com/forum-thread/51476). The race start time did correctly change back to 23:00 as required after the clock change, but unfortunately caused other problems.
What happened instead?
Last night (30/10/22) roughly an hour before our race the league reset back to the start, all points set to 0 and we were given the first race in Canada again, instead of our 3rd race of the season in Turkey. The previous races were obviously wiped out.
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
Both
What is the model of your device?
PC
What is the operating system?
Android
What is the version number of the operating system?
Win 11
What operating system is your PC?
Win 11
Which browser did you experience the problem in?
Edge
Can the bug be reproduced?
The bug is unique to the clock change, and the efforts by the support team to fix the issues it has caused.
Additional comments:
Preferably I would like to see those who raced live in last nights race renumerated for their efforts, as a race still went ahead and their point totals from the two previous races reinstated. It would be good if results can still count towards something as races were rightly won by different teams. However, further to not wanting to exacerbate issues, I understand this is a complex fix and members have since moved on to new leagues. If possible I would like to see them compensated somehow, especially with regard to the penalties occurred transferring leagues as the bug has been no fault of their own
Connor Cooper medal 4923 Super Mod 2 years 24 days ago
Hello,
I will flag this thread to the support team. Apologies for any inconvenience this issue has caused.
Ovih Sapiens medal 5304 
SUPPORT AGENT 2 years 24 days ago
Hello Philip,
I'm sorry for the problems that have happened in your league. As I understand what you're saying, in your league the first race was run instead of the third. If so, I'm sorry for the inconvenience.
If you feel the results of that race were unfair, I can remove them from the championship. Also, I can compensate the players with some tokens for the inconvenience caused. Would you agree? Recovering the points from the first race there is not possible.
Philip Spencer medal 6253 2 years 24 days ago
I agree, I think that is the most fair thing to do. I understand the results from the first two races aren't salvageable, and we continue with the championship tonight at Malaysia on a clean slate. If you could compensate the players including those who have left for other leagues I would be most grateful, if that is possible. Appreciate your help ?
Ovih Sapiens medal 5304 SUPPORT AGENT 2 years 24 days ago
Hello Philip,
Copy, we'll do that. I'll send you some tokens as compensation for the problems caused. Have a nice evening!
Philip Spencer medal 6253 2 years 24 days ago (Last edited by
Philip Spencer 2 years 24 days ago)
There is one other loose end to tie up in the unlikely event those that have left return to the league without having raced in another competition, my understanding would be that they would have their previous points reinstated, causing an issue if they were to do it after the reset. Not sure if that is correct or not, but something I will keep an eye on, or happily stand corrected if wrong.
Either way, thanks again mate and hope you have a nice Halloween evening too ?
Ovih Sapiens medal 5304 SUPPORT AGENT 2 years 24 days ago
Hello Philip,
Yes, if they return to the league without having participated in another league they should keep their points in the championship. However, your league is just starting.... I don't think the first race can define the championship, hehe.
