Koen Hermans medal 5800 87 days ago
Hello,
Since the update a couple of days ago I do not receive any adds for free 5% driver health, parts, xp or money anymore.
Have they disappeared or did I mess something up with the privacy settings to not receive them any more? If so, how can I change these settings?
I'm playing on the mobile android app if that matters.
Thanks for the help!
Ta ta Ra medal 5672 86 days ago
I also have the same problem on Android 13, I think it's the update's fault, in the next few days everything should be back to normal, it just takes time and patience
Tomy Dehell medal 5060 85 days ago
Same for me on tablette Samsung Galaxy Tab S6 Lite, Android 13 and Xiaomi Redmi 11 Pro, Android 13.
Brian Nugroho again medal 6554 85 days ago
Same, I was already having issues with ads having difficulty appearing but now they do not appear at all. My device is a Samsung A33
Matt Brown medal 5039 85 days ago
What did you try to do?
Heal up drivers using video adverts
What happened instead?
No blue banner/videos available for the last day or 2
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
Both
What is the model of your device?
Z Flip 4
What is the operating system?
Android
What is the version number of the operating system?
14
What operating system is your PC?
Win11
Which browser did you experience the problem in?
Edge Chromium
Can the bug be reproduced?
Banner just doesn't show to watch a video to heal 5% on the drivers. Triple-checked all adblock/tracking settings
Additional comments:
My apologies wasting your time if this is intentional/not a bug or just perhaps an issue my side
Brian Green medal 5008 84 days ago
Same for me with an Android 12 phone
Jean Todt medal 5489 84 days ago
me too, iOS 15.8.3 on iPhone SE
Ruymán Atique teimporta medal 5952 84 days ago
This should be on the bugs section, since it's not a request for guidance, but a bug report. They barely read this subforum. It's more a community support/guidance among ourselves.
Brian Nugroho again medal 6554 84 days ago
I have the same problem and personally it's been the case for the past two weeks. Although there are instances of ads showing up every few days or so, after watching it no ad will appear again for like the next two or three days (and the ads always appear at noon).
Hope this gets fixed soon, cus it's been hurting my engine development as an f2p honestly. Losing 5 engine points per day is a big loss.
No No medal 5762 84 days ago (Last edited by
No No 83 days ago)
For me, they have not disappeared per say, but are much slower to load. Sometimes I'll get 2 or 3 ads in a row but then will not see another for multiple hours. And this can happen at any time of the day or night without any noticeable patterns.
I don't even care so much about stocking up on the in game resources, but I want to make sure I can keep supporting the game financially.
EDIT: I don't know if anything was changed/fixed since my initial reply, but suddenly I'm getting ads at the same rate again.
EDIT 2: The issue returned again today.
Brian Green medal 5008 84 days ago
Possibly an issue with ads in general since the latest updates perhaps?
Reported
here.
Koen Hermans medal 5800 84 days ago
I indeed reported the issue there, but received the remark that it should be in this section since it is more a big than a request for help.
Since the update I do not receive any adds for free 5% driver health, parts, xp or money anymore.
Have they disappeared or did I mess something up with the privacy settings to not receive them any more? If so, how can I change these settings?
I'm playing on the mobile android app if that matters.
Slo Bro medal 5147 84 days ago
Jean
me too, iOS 15.8.3 on iPhone SE
Don’t know about android, iOS I know that uninstalling and reinstalling the app resets your “add profile”. Restart the game and give it some time. This always works for me when I don’t get adds
Matt Brown medal 5039 84 days ago
"Glad" to see it's not just me then
Red Craigie medal 5246 Super Mod 84 days ago
Hi all. I've combined a number of threads on this topic.
For the iPhone users, try clearing your cache. And if that fails. I'm pretty sure i've seen uninstalling and reinstalling the app suggested as a potential solution for this in the past.
For the android users, can you confirm if you are on the latest update or not while experiencing this issue. knowing if you are on the latest update or not will help admins in determining if its a bug with the new update or if it's tied to your "add profile" as slo bro refers to it.
There's no harm in you trying to clear your cache and uninstall reinstall either to see if this helps as far as I know.
Brian Nugroho again medal 6554 84 days ago
Red
Hi all. I've combined a number of threads on this topic.
For the iPhone users, try clearing your cache. And if that fails. I'm pretty sure i've seen uninstalling and reinstalling the app suggested as a potential solution for this in the past.
For the android users, can you confirm if you are on the latest update or not while experiencing this issue. knowing if you are on the latest update or not will help admins in determining if its a bug with the new update or if it's tied to your "add profile" as slo bro refers to it.
There's no harm in you trying to clear your cache and uninstall reinstall either to see if this helps as far as I know.
Hi I'm an android user, yes I am on the latest update as I have checked on play store. Also for additional info (not sure if it would help) my other android friends on the latest update also have this similar problem and I think it started becoming a problem after the scheduled maintainance last week.
Jean Todt medal 5489 83 days ago
Slo
Jean
me too, iOS 15.8.3 on iPhone SE
Don’t know about android, iOS I know that uninstalling and reinstalling the app resets your “add profile”. Restart the game and give it some time. This always works for me when I don’t get adds
Thanks, I uninstalled and reinstalled the game and it's working again on iPhone!
Brian Green medal 5008 83 days ago
Uninstall and reinstall has worked for me on Android also.
I did also "consent" to all cookies as well
Brian Nugroho again medal 6554 83 days ago
Tried out the uninstall and reinstall technique and the ad has appeared. Weirdly enough, after watching the ad, no ad appears again. I then tried reinstalling again and the same thing happened (It feels like I'm only limited to 1 ad per install on iGP, although that's probably not the case).
No No medal 5762 83 days ago
Today the ads have been working correctly, but I'm seeing a problem where I am receiving the same ad for the same company each time I click to watch. This is probably not the intended behavior.
