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race viewer not loading

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medal 5000
8 years 68 days ago
Jack - our race viewer isnt loading for the 12:30 race...
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medal 5000
8 years 68 days ago
yes, The qualifying result did not showed up either so maybe its a server problem
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medal 5062
8 years 68 days ago
You need this to be your #1 priority I think. My race viewer didn't work at all for this morning's race. Missed it completely and therefore couldn't alter my strategy. Race start 7:30am. At 7:25, this message:

"Race has not started yet.
Due to start October 18, 2016 at 7:30
Automatic re-connection will be tried at 5 mins before that time"

Tried again constantly then at 7:30, this error message:

"Error, try again in 5 secs"

Keeps trying and then this message"

"Problem connecting. Please reload.

I reload and same problem. Can't get in at all.

Have mentioned similar race viewer problems multiple times. Nothing seems to have been addressed.
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medal 5000
8 years 68 days ago
Jack did mention some server issues last night in another thread i think, but its a bit of a ball ache.
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medal 5000
8 years 68 days ago
Glad it wasn't just me Jack!! Fingers crossed my good quali and one stop strat gets me a podium
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medal 5062
8 years 68 days ago
Bastard!! ;-)

There goes my winning streak for sure…. Results haven't clicked over yet. What was the result?
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medal 5000
8 years 68 days ago
If the server is down then the race will not be run. If you click through the league you'll see that qualifying also hasn't been run so we're in a stuck state and I suspect the race will now be run tomorrow instead.
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medal 5000
8 years 67 days ago
Again server is down? Our race in FormulaLudo club League is not loading, no Qualifying Result either
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medal 5000
8 years 66 days ago


3rd night in a row trying to load a race and 3rd night in a row of failure.

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medal 5000
8 years 66 days ago
its really painful trying to get new people to join and not actually being able to race. people losing excitement about this when we have same issue 3 nights in a row.
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medal 5000
8 years 66 days ago
https://igpmanager.com/app/p=league&id=5209
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medal 5549 CEO & CTO
8 years 66 days ago
Okay, this is really frustrating. Basically, the issue is not there any more, but there's some fallout from the original issue that the service isn't repairing itself (for 3 days in a row). We've identified some improvements that can be made to the service to prevent these issues from recurring even after the initial caused is resolved, as is the case here.

What I mean by that is the races didn't run on the first day due to a genuine server problem. We resolved that, but for 2 days since then they have not run because the service isn't comprehending the situation correctly and it is getting tangled in its own logic. What's happened is the service is preventing itself from running the races because it thinks it's already running them, even though it isn't. We're going to patch that potential flaw in the logic, but it can only arise in situations like this where the server has a fault.

I'm really sorry for those who have had issues for 2-3 days in a row now. I may just skip this round for some leagues to prevent any further trouble.
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medal 5062
8 years 66 days ago
Viewer not working for today's World Racing league too.
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medal 5062
8 years 66 days ago
I can spectate a race in another league. The viewer seems to load OK. But not for my actual race. It might be something to do with loading the car's details.
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medal 5000
8 years 66 days ago
world racing league not working but other league races are that are on the same time and you can spectate them and thier league particpates are viewing so it is only this league again. must not like ozzie time !!!!!!!!!!!!!!
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medal 5549 CEO & CTO
8 years 66 days ago
I'm going to run it manually now. Your race will be up in 5.
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medal 5062
8 years 66 days ago
Bugger! Missed the reset!!!

Will this race count?
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medal 5000
8 years 66 days ago
The league drivers and supplyers problem today and yesterday. live run 18.00 Gmt +1

Yesterday start was delayed around 20to 30 minutes , not funny, badmove. today race still not running after 14 minutes.

I don't have patience with this kind of happenings.
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medal 5549 CEO & CTO
8 years 66 days ago
Jack
Bugger! Missed the reset!!!

Will this race count?

If the league hosts requests that it not be counted I can wipe the results for you.
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medal 5549 CEO & CTO
8 years 66 days ago
Alf
The league drivers and supplyers problem today and yesterday. live run 18.00 Gmt +1 Yesterday start was delayed around 20to 30 minutes , not funny, badmove. today race still not running after 14 minutes.

Hi Alf, really sorry to hear that. I think the best solution is to skip this race of the season in your league as it is triggering a bug within the service which was set off by a server fault 2 days ago. This will allow the league to resume as normal from the next race.
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