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Race doesn't run on time

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medal 5067
7 years 2 days ago
By this time, qualify should have been done and race would be happening, but nothing appeared.
League: https://igpmanager.com/app/p=league&id=1187
Race: https://igpmanager.com/app/d=result&id=1107483&tab=qualifying

I request some explanation and/or a fix for this problem.

Thanks!
Gustavo
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medal 5067
7 years 2 days ago
After 10 minutes the race appeared.
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medal 5000
7 years 1 days ago
Hi Gustavo,

I am only guessing here, the British Racing League is having the same issue.

I would assume its purely down to server load, I know they plan on migrating to Linux servers soon to help with this. Hopefully it fixes this issue.

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medal 5073 CEO & CTO
6 years 366 days ago
Let me know if it's better tonight because I made several upgrades today that should make a difference.
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medal 5000
6 years 366 days ago
Today i have the same problem :(:( It was possible to enter the race when the race was already started by 1 lap :(:(
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medal 6061 Super Mod
6 years 364 days ago
Two races in row that qualify isn't made in correct time so race starts delayed.
I also think it is related due to server issues that should be fixed.

Gustavo
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medal 5000
6 years 363 days ago
Quali not coming up is happening since long time and now the GO TO RACE is getting active just 2 mins ahead of the start of race, so its really tuf to get in race before time and follow the start strategy
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medal 5000
6 years 362 days ago
Jack race not happening on time
https://igpmanager.com/app/d=result&id=1215693&tab=race
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medal 5000
6 years 362 days ago
can we just close app until servers are sorted this is way to annoying now 2 days running with multiple races not running.
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medal 5073 CEO & CTO
6 years 362 days ago
Some races will start about 10 minutes late again most likely today. No changes to the system. It's only at peak times. The rest of the day it is fine.

It's related to load on the server. We're working to get more servers online tomorrow so I hope this will be the last day of these issues, but the servers we're preparing are not stable yet and need more testing.
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medal 5073 CEO & CTO
6 years 362 days ago (edited 6 years 362 days ago)
A little update: I did what I could with what we have available at the moment, managed to squeeze an extra 10-15% out of the current setup. I hope it helps. Let me know if you see any improvement tonight, since that will be quite encouraging for such a small change. It will bode well for the much larger increases in capacity that are on the way.

If you see practice get any slower, I wouldn't be surprised. I sacrificed a bit of practice lap capacity for races.

EDIT: Also intentionally made the go to race button show up a little later to avoid not being able to connect.
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medal 5000
6 years 362 days ago (edited 6 years 362 days ago)
Practice laps odd time freeze and give no details no fuel not a time and used 100% tyres, & you are saying you have took some more power away. Cant be good!

Ok so it is good! How does taking some of it's resources away make it better and faster?
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medal 5000
6 years 362 days ago
So, to not accidentally plan my next season times during "peak" times, is there a way we can be given an updated graph of sorts showing more available time slots or something?
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medal 5073 CEO & CTO
6 years 362 days ago
The busiest time (most likely to have delays) is between 6pm GMT and 10pm GMT.

I hope we will have a more permanant solution within days, and people I spoke to tonight said their races were only 2-5 minutes late, while most ran on time. There did seem to be an improvement, but as I said I wasn't expecting much change tonight.
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medal 5000
6 years 362 days ago
Yes, i confirm only 1 minutes. My race start at 21:01
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medal 5000
6 years 361 days ago
Jack today race we expect on time or it might get delayed ....
is there any specific reason identified for some leagues getting delayed and rest are on time.
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medal 5073 CEO & CTO
6 years 361 days ago
We were looking for quicker solutions to this pretty much all day. We have some solutions but they can't be implemented until peak times have already begun, sadly.

I think by tomorrow things will have improved a lot. Stay tuned. :)
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medal 5000
6 years 361 days ago
no issue we are with you, keep it up
thanks
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medal 6061 Super Mod
6 years 361 days ago
Thanks Jack!
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medal 5000
6 years 360 days ago
no go to race yet just 2 mins to start race
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