Read if 2D is not loading [Black/Grey screen without errors]

This also applys to chat/push settings not loading in 1d/live commentary

Before creating a new thread please check the following first

Windows - Update Java & Browser

Check that Java is upto-date using the following link - http://www.java.com/en/download/installed.jsp [Current Version: V7 Update 21]
If you have a version lower than this update via the below links

FIREFOX - http://www.java.com/en/download/help/firefox_online_install.xml
INTERNET EXPLORER - http://www.java.com/en/download/help/ie_online_install.xml
GOOGLE CHROME {Should popup to advise of update} - http://java.com/en/download/faq/chrome.xml

Browser Installs/Updates can be found here

FireFox - http://www.mozilla.org/en-US/firefox/new/
Internet Explorer - Via Windows Update
Google Chrome - https://www.google.com/chrome/?installdataindex=nosearch&hl=en-GB&brand=CHMA&utm_campaign=en-GB&utm_source=en-GB-ha-emea-uk-bk&utm_medium=ha

To have Java auto-update

When you are in a race, Java will appear in the taskbar, Right Click this and choose "open control panel" Then Updates, ensure check for updates automatically is ticked & choose advance beside this {Change from Monthly to Daily if required} alternatively choose "Update now" and it will check for any new updates

Mac/Linux/Any Others

I will look through previous threads to find the update links [or if any1 has them handy they can post them here and i will update original post]

If the above does not solve your issue, then feel free to create a new thread

Thanks David - this is very useful.

It looks as though Chrome works on my MacBook but the native Safari just displays a blank/black page with no errors. Hope that helps..

Cheers,

Rich

When using this through a firewall / proxy at work, none of the Java components will load (this includes 1d chat and 2d).Is there a way to over come this?  I suspect it may be something to do with the ports the features run under, but not investigated at depth.

I'm the same. At work I don't get the java content due to network config. At home it works fine with the same laptop. From memory I think it's port 443, which I guess must be blocked. I'll play around some more Monday.

The applets use TCP port 25010.  If that's blocked (e.g. by an office network) and you can not get it unblocked then there's no easy way around it at the moment.  You would need to do something along the lines of setting up a proxy server with a port forward.  There are some things we can do in future to work around restrictions like this though.

Any progress on overcoming this restriction?  Having the same issues at work, thank you.

Done all this and it still doesnt work. :(

Maybe utilize a more standard TCP port that isn't normally blocked by firewalls?

Or what about remoting or VPN to a computer at home?

Will Live timing or 2D work on Safari w/ Java 6 update 29?

In our league no one is able to view the 2d option anymore... different PC/Mac setups, different browsers, different hardware... same result: 2d doesn't load anymore.

Any suggestion?

Being a paid feature, it's a little bit annoying... 

Problem solved: java update is sometimes painful :)

Hey,

Used my 2d trials for nothing, I cannot get the 2d viewer to work at all .. I can see lap times, chat etc...
using chrome and java is updated..

I'm on a MacBook Pro and tried the following without success.

Mac OS X v 10.8.3
Java updated to latest version
Safari (won't load 2d viewer, only timer)
Chrome (errors out saying it needs 64bit and Chrome is 32bit)
Firefox (won't load anything)


Any thoughts or updates on this?

I had this same issue you need to remove the java applett in applications (if you have done already). Also Chrome for Mac doesnt support java.

Is the java applett actually called "java applett". I'm not seeing anything in the Applications folder like that to delete? 

I believe that it what it is called

Having issues, wanted to try my 2D trials, wasted them, unfortunatly!

2D loads the Live Timing + Controls it seems, to me.

For those on a Mac, after i installed the update to Java, the first time loading up the 2D viewer it took 15/20 minutes of the grey screen before it eventually loaded. After this it starts up near instanly. It just seems to be that the first time it's almost as if it's caching it all.