Solved

How to repair the app not loading dialogs ("popup windows")

UPDATE: We have uploaded a fix just now for Android 4.4 and iOS 10.x (these are the main versions that were affected). Reports are coming in now that this has resolved the issue and the game is fully functional. If for any reason it is not working, you may still need to follow the steps below to clear your device cache. Thanks for your communication and patience while we resolved this.

Note 1: There is a small risk that in clearing cache or app data that device-linked accounts may be logged out. If this happens to you, just email support@igpgames.com and we will be able to get you access to your account again.

Note 2: You do not need to clear cache if your app is currently functioning as intended. This is only for users who cannot open dialogs (e.g. strategy) currently.

Android

1. Go to the Settings Menu


2. Click on Apps


3. Find the All tab (if your system doesn't show all apps by default)


4. Choose 'iGP Manager'


5. Click the button Clear Cache. If you're running Android 6.0 Marshmallow or newer on your device then you'll need to click on Storage and then Clear Cache.

iOS
Contrary to Android, I believe the only method on iOS is to uninstall and install the app again.

Web
In most browsers you can follow these steps:

1. Press CTRL+SHIFT+DEL


2. Select only 'Cache' or 'Cached images and files' from the list of options


3. Set the time range to 'Everything' (Firefox) or 'All time' (Chrome)

Obviously, we don't expect people to have to do this to access the app and we will look at why this has become such an issue with this update and how we can prevent this in future.

Have you tried both 'clear data' and 'clear cache'? The latter should be all that's needed, but the former is more comprehensive. Also what is your exact Android OS version and Device model?

If you have any problems please provide your exact OS version and device model. "iOS" or "Android" is not enough information for me to be able to help or test anything. I have 4 Android devices and one iOS device on my desk that work just fine, and tens of thousands working just fine playing the game. The issue isn't iOS or Android then, it's specific devices, either because of their cache or operating system. The only way to get to the bottom of why that is will be to know the exact OS version / Device.

The overwhelming majority of reports are on Android 4.4 so far, so that is a good start. Thanks for the reports, keep them coming and we'll get to the bottom of it.