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App / Web slow loading

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medal 5549 CEO & CTO
6 years 111 days ago (edited 6 years 111 days ago)
Our apologies for any inconvenience this may have caused tonight. Our investigation has revealed that this is a relatively straightforward configuration matter on the new servers, which is good news because that's easy to fix, and not a sign of anything deeper. I will update you once we have more information.

If, due to this, you would like your race re-run, please see the race re-run thread and get your host to write a request as per the guidelines: https://igpmanager.com/forum-thread/15740

UPDATE (21:15 GMT) - Services restarting
We're going to perform a quick reboot of some services which may cause a brief interruption to normal service and loading. Once complete this will eradicate the problem and give us time to investigate the solutions further.

UPDATE (21:06 GMT) - Temporary solution

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medal 5000
6 years 111 days ago
Thx a lot :/ could join the race only with web version on Android. Lot of java errors and almost impossibile to follow. If this should have been a crucial race for the title...

So, lost a lot of money and reputation. So sad... next time I won't pepare the race 
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medal 5549 CEO & CTO
6 years 111 days ago

Alessandro
Thx a lot :/ could join the race only with web version on Android. Lot of java errors and almost impossibile to follow. If this should have been a crucial race for the title...

So, lost a lot of money and reputation. So sad... next time I won't pepare the race 

You can re-run the race as I mentioned in my post also. Just get the host to request it here: https://igpmanager.com/forum-thread/15740
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medal 5000
6 years 111 days ago
Thx Jack but in our league seems like only me and another guy were suffering the issue tonight :(
It's fair give credit to their good race :)
Only sad for the loss of money and reputation... 
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medal 5000
6 years 111 days ago
Hi Jack. In my championship they don't want to re-run the race because we were few managers with problems, so I've lost important points in the championship. However, I'd like at least to re-have the 67 reputation points that I've lost for this problem. I also have the screenshot if you want. Thanks.
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medal 5549 CEO & CTO
6 years 111 days ago
We have identified an issue with DNS configuration (long story) which was likely causing this. We have updated it and it should sort itself out as that update propagates.
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