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Unresolved
Crash

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medal 5000
6 years 87 days ago
Good morning, I happened to both tablet and mobile that during the race throws me out of the game consuming all the kers .  Practically it closes L app by itself .  iOS system

Thank you.

Updated l app yesterday

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medal 5290 Community Manager
6 years 87 days ago
Hello,

Which iOS and devices are you using?

It works fine to me with iPhone 6 Plus and iPad 5 with iOS 12 and iGP Manager 3.2 version.
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medal 5000
6 years 87 days ago
iPhone 8  14.4.1
iPad Air 2  14.4.1
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medal 5290 Community Manager
6 years 87 days ago
I think that 14.4.1 means 11.4.1
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medal 5000
6 years 87 days ago
Yes , yes @Jose pardon

Do you think it should be updated to the latest version 12.0.1 ?

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medal 5290 Community Manager
6 years 87 days ago
Are you using the version 3.2 of the app, if the answer is yes we can try uploading your iOS system. Remember that the process to return to iOS 11 won’t be easy.
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medal 5000
6 years 87 days ago
I will try to update my operating system and see if there are any other problems.

I'll let you know, thanks for the immediate answers, always at the top
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medal 5000
6 years 87 days ago
Hi José,
I’m using iPhone 6plus  with 12.0.1 and ver3.2. and it crashes every 10 mins or so during the race. My iPad pro is still 11.4.1 and ver3.2 - crashed only(!) twice during the race.
Could you help me with this as well please? 
I’m meaning to update iOS to 12. 
Thanks!!
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medal 5290 Community Manager
6 years 87 days ago
Hello managers,

I've already reported the bug to the developers, I'm sorry you're suffering from this, we'll try to resolve it as soon as possible. I give you my word!
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medal 5000
6 years 87 days ago
Cheers José!

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medal 5000
6 years 77 days ago
Hi, the app in my iphone SE 12.0.1 crash when push the kers button. Sometimes pushing the button the image is zoomed and other times the app crash :(
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medal 5290 Community Manager
6 years 75 days ago
Hello,

Is this still happening? Perhaps the latest version (3.3) will solve it. Can you update and comment me if so?
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medal 5000
6 years 74 days ago
Hi José,

Yes I have the latest version installed on my iPhone 6 plus iOS12.1 and lasted about 15 minutes. I tried several times, rebooting etc, but still the same. 

Also what's happening to the WebGL problem??

Cheers
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medal 5000
6 years 73 days ago

michiko
Hi José,

Yes I have the latest version installed on my iPhone 6 plus iOS12.1 and lasted about 15 minutes. I tried several times, rebooting etc, but still the same. 

Also what's happening to the WebGL problem??

Cheers


Can you please clarify what you mean by what's happening to the WebGL problem?


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medal 5000
6 years 73 days ago (edited 6 years 73 days ago)
Darren

michiko
Hi José,

Yes I have the latest version installed on my iPhone 6 plus iOS12.1 and lasted about 15 minutes. I tried several times, rebooting etc, but still the same. 

Also what's happening to the WebGL problem??

Cheers


Can you please clarify what you mean by what's happening to the WebGL problem?





I mean, when my phone game crashes and at the same time, my desktop decides that it's out of memory... 


I have OS Mojave and running Safari 12.0.1. I tried FireFox but the problem remains.

Furthermore, these problems started only with the recent updates - I didn't have any problem attending one race or more (albeit naggingly!) with the same set-up. Please could you fix this???

Thanks!
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medal 5000
6 years 69 days ago (edited 6 years 63 days ago)
R
Hi, the app in my iphone SE 12.0.1 crash when push the kers button. Sometimes pushing the button the image is zoomed and other times the app crash :(

José
Hello,

Is this still happening? Perhaps the latest version (3.3) will solve it. Can you update and comment me if so?

 

Yes it is, also with 3.3 version. It is very annoying... :(
Thanks, José.
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medal 5176
6 years 31 days ago
Hi all, regarding the problems described in this thread, are they still persisting?
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medal 5000
6 years 29 days ago
Hi Yunus,

Yes annoyingly! I get out of memory at least 3 times per race. I play on web with Safari. I tried Firefox too, which was worse.

This is on my Christmas wishlist!!
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medal 5176
6 years 24 days ago
michiko
Hi Yunus,

Yes annoyingly! I get out of memory at least 3 times per race. I play on web with Safari. I tried Firefox too, which was worse.

This is on my Christmas wishlist!!



Would you be willing to try in Chrome? I am curious to know if the problem occurs there for you as well.
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medal 5000
6 years 13 days ago

Yunus
michiko
Hi Yunus,

Yes annoyingly! I get out of memory at least 3 times per race. I play on web with Safari. I tried Firefox too, which was worse.

This is on my Christmas wishlist!!



Would you be willing to try in Chrome? I am curious to know if the problem occurs there for you as well.



Hi Yunus,


I tried Chrome yesterday and today. It's definitely better but very laggy, and after one hour today it crashed. It gave me a script error. I can send you the screenshot if you like. Different message from Safari/Firefox.

Michiko 
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