Game

Kicked for inactivity / Wrong timestamps

We are investigating this issue now. Updates will be posted here as we learn more.

UPDATE 13:50 GMT
We are now moving on to repairing the data. The aim is to restore the teams who were removed from leagues and any designs or money they lost in the process. Thank you for your patience as we do this.

As a side note: In the process of investigating this I have found a noteworthy gain in efficiency on the related code. Once things are back online, they should run even better than before... the only piece of good news to come out of this situation.

UPDATE 13:11 GMT
We have identified and patched the underlying cause of this. We will now be working on repairing any affected data and seeing how we can best restore affected teams to their leagues and restore their designs etc.

We believe 2000 teams were affected by this in total, and it was a glitch whereby dates in the system were interpreted incorrectly. Thereby, managers were detected as inactive when they were actually active.

BUMP - It's going to take us a couple of hours to address everything created by this problem. But I am quietly confident we can repair most of the damage done. There will undoubtedly be some problems left over afterwards, but in terms of addressing the core problems (returning teams to leagues, designs etc) most of this seems totally feasible.

We have confirmed that the problem was present for almost 30 minutes, and identified everyone affected. We were notified quite late of what was going on, but once we were made aware of it we addressed it immediately.

I have repaired the bulk of the data now (teams are back in leagues with designs). I am just working on restoring their points to the standings next. Races have been postponed up to 17:00 GMT to allow time to complete this maintenance.

We don't want to rush it and cause any more problems by doing so.

The game will open again as soon as everything seems ready and adequately corrected.

We are back online and I am opening this thread to the public. Please post here if you have any further problems..

I am aware of two problems before they are reported:

1. League points have not finished processing yet. If your points are not in the standings yet, they will arrive shortly.


2. Some teams who switched leagues during the 30 minute window may have been returned to their previous league. I deemed this too small of a problem to keep the service offline for, so everyone can start playing again. We can deal with these cases as they come.

Sorry for the confusion: Points are still being processed / repaired, it is taking time to get through all affected teams. It should resolve itself within 30 minutes.

I was hoping that would finish processing by the time we are back online. I've amended my previous post to indicate that this is not finished yet.

Championship Points should be back to normal now, as I said above it was still processing.

As for Design Points or any other problems, those could be more tricky.

We will have to deal with design points on a case-by-case basis. Those who joined a league during the issues will have received additional design points. We believe this amounts to very few people though, a couple of dozen, and frankly I'm happy to have scaled the level of the problems down from 2.5k people to a number we can manage to deal with individually.

We are happy as always to postpone league races upon request in the race re-run thread. We will also deal with all individual cases and requests regarding design points, league points or other matters that need addressing.