"David
This is where a 2D Viewer Subscription becomes absolutely worthless. I understand server issues but this should not be happening for the price we pay. On top of that, this happens too frequently. Ruins our races, games get stuck with a push setting that you cannot change due to being locked out of the game when it is "Connecting".... Need I waste my time with this game if it keeps doing this?
There ought to be Reward Points awarded on bad days... Or something....
Pull the service down for a week or two and resolve the issue at your datacenter or whatever it may be. I'd much rather wait for server maintenance than have this continue.
I don't want to spill any beans, but if you play your cards right at the helpdesk, you will be in for a surprise.