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【race id=57305621】Couldn't Control in The Race

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medal 5000
2 years 208 days ago
何をしようとしましたか?
We just tried to play as usual; there were no unusual controls there.
I played on the PC App and the Android App.

そして何が起きましたか?
We couldn't control push level, pit strategy and boost.
Many players complained about these bugs in the chat.

問題が発生した時はwi-fi、データ、または両方を接続していましたか?
Wi-fi

バグはアプリかPC、または両方で起きましたか?
Both

デバイスの機種は何ですか?
PC:Windows Desktop PC
App: Android10 (motorola)

OSは何ですか?
Android

OSのバージョンは何ですか?
Android10

PCのOSは何ですか?
Windows 10

どのブラウザで問題が発生しましたか?
In my case, I played in the iGP App, not in the browser.

何をしようとしましたか?
I don't know about reproducibility.

追加コメント:
For many players in our league, there was an unwanted matters and results.
So, I hope that iGP Games will invalidate the results and points of the today's race.
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medal 5304 SUPPORT AGENT
2 years 208 days ago
Hello,

This happens when a player joins the race using an old version of the app. Please talk to the other players to make sure that everyone is using the latest version.
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medal 5000
2 years 208 days ago
Thanks for your reply.

No, I used the latest version of both apps.

PC App: 4.101 (407)
Android App: 4.101

Or is there a newer version published than this?

Also, this is only happening in Elite League race and I have not heard any reports of bugs by the Pro League players.
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medal 5000 Super Mod
2 years 208 days ago
You are using the latest version of the App but if another manager is using an old version it affects the race for everyone.
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medal 5000
2 years 207 days ago
I see, there may be a reason for that.

But I feel that it is unreasonable. If I update my application, I can't control the race because of people who can't update it, right?
If this is the case, then it should be impossible to participate in the race without an app update. This is a problem that cannot be left unaddressed.

Either way, I (We) want to invalidate the yesterday's race result.
I am the manager of the league, do I need to take any action?
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medal 5000 Super Mod
2 years 207 days ago
You need to request a rerun here... Race re-run requests due to service issues
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medal 5304 SUPPORT AGENT
2 years 207 days ago
Da
I see, there may be a reason for that.

But I feel that it is unreasonable. If I update my application, I can't control the race because of people who can't update it, right?
If this is the case, then it should be impossible to participate in the race without an app update. This is a problem that cannot be left unaddressed.

Either way, I (We) want to invalidate the yesterday's race result.
I am the manager of the league, do I need to take any action?

Hello,

Do you want me to delete result of your Bahrain iGP, right? Once you confirm it to me, I'll do it. 
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medal 5000
2 years 206 days ago
Hello.

As the league manager, I confirm to delete the race result of our Bahrain iGP.

Thank you.
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medal 5304 SUPPORT AGENT
2 years 206 days ago
Hello,

I've removed the results of the Bahrain race as you requested.
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medal 5000
2 years 206 days ago
Thank you.

I appreciate your help.
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