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Forums > Global Forums (English) > Help & Support

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Assistance with acquiring email

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Dash Archer medal 5000
1 year 254 days ago (Last edited by Dash Archer 1 year 254 days ago)
Hello! I was recently unable to gain access to my old account and was wondering if I could be given the email that is linked to this account: https://igpmanager.com/app/d=profile&manager=2823436
I'd hate to have to start over, especially due to how much progress I have made. Thank you in advance.
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José Trujillo medal 6083 Community Manager
1 year 254 days ago
Hey Dash,

Please have a look at this guide.
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Dash Archer medal 5000
1 year 254 days ago
Am I able to just put the information here for simplicity or must I email iGP? I do not have direct access to the email that the account is linked to, so I won't be able to send it through the actual email.
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José Trujillo medal 6083 Community Manager
1 year 254 days ago
Hey Dash,

For privacy reasons we can’t attend this kind of help requests publicly at the forum.
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Dash Archer medal 5000
1 year 254 days ago
Thanks José. I've emailed iGP about the issue, hopefully this can be resolved shortly.
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José Trujillo medal 6083 Community Manager
1 year 254 days ago
Support agents will reply as soon as possible. Keep in mind tickets are ordered based on the priority and time sensitive requests are answered first (also it’s late!).
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