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Livery problem

This thread is closed because it is solved.
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This topic has been closed by the moderator
5145
2 years 38 days ago
What did you try to do?
I tried to change my livery

What happened instead?
Nothing happened and I lost my tokens

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Apple SE 2020

What is the operating system?
iOS

What is the version number of the operating system?
iOS 16.1.1

Can the bug be reproduced?
I’ve tried multiple times afterwards with the free livery and the same problem keeps occurring

Additional comments:
Note that after trying other cosmetic changes such as pfp, I’ve noticed that doesn’t work either
5021 Super Mod
2 years 38 days ago
Thanks for reporting, I've escalated to Devs.
5012 SUPPORT AGENT
2 years 38 days ago
Hello Zekkey,

I've returned your deducted token. You have the free livery right now, don't you?

Clear your cache and try to change it again.
5145
2 years 38 days ago (Last edited by ʑ ɛ ƙ ƙ ɛ ყ 2 years 38 days ago)
Ovih
Hello Zekkey,

I've returned your deducted token. You have the free livery right now, don't you?

Clear your cache and try to change it again.

Thanks for the refund


And clearing cache and trying again didn’t work 

Edit: like 1-2 hours later now and I just logged back on. Seems like it’s all working now lol, thanks ig
5125
2 years 38 days ago
What did you try to do?
Tried to update my livery twice.

What happened instead?
I was charged 6 tokens each time without any result. The livery did not change.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPad Mini 5

What is the operating system?
iOS

What is the version number of the operating system?
16.4

Can the bug be reproduced?
Yes.

Additional comments:
Can I get some help in updating the livery? When I log into the livery editor it shows the livery but it doesn't show when I exit.
5012 SUPPORT AGENT
2 years 38 days ago
Hello Archie,

I've returned the spent tokens to you.
5410
2 years 38 days ago
I have had same problem as Archie, tried twice, at a cost of 3 tokens each time. Same point Archie made, in livery editor shows my new livery, but doesn't show when I exit. Can I too have assistance with this thank you. ?
4988 Moderator
2 years 38 days ago
Hello David, I've marked your post for support to look into and reimburse the spent token.

Also merged two threads as they describe the same issue.
5012
2 years 37 days ago
Hello, I have the same problem.  my design doesn't change and I've already lost several tokens as a result.  The daily reward is no longer unlocked either.
5125
2 years 37 days ago

Ovih
Hello Archie,

I've returned the spent tokens to you.



Thank you Ovih ?
5000
2 years 37 days ago

ʑ
What did you try to do?
I tried to change my livery

What happened instead?
Nothing happened and I lost my tokens

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Apple SE 2020

What is the operating system?
iOS

What is the version number of the operating system?
iOS 16.1.1

Can the bug be reproduced?
I’ve tried multiple times afterwards with the free livery and the same problem keeps occurring

Additional comments:
Note that after trying other cosmetic changes such as pfp, I’ve noticed that doesn’t work either



I have the same problem on PC and lost 12 tokens due to multiple tries...
5012 SUPPORT AGENT
2 years 37 days ago
Hello,

I've returned the tokens to the affected players with this bug (David, Pie and Pierre).

5012
2 years 37 days ago

Ovih
Hello,

I've returned the tokens to the affected players with this bug (David, Pie and Pierre).




Thank you ?? but when will the problem be fixed?
5012 SUPPORT AGENT
2 years 37 days ago
Hello Pie,

The team will take a look tomorrow, as today is Sunday. Thank you for your patience.
5137
2 years 37 days ago
What did you try to do?
Tried to update my livery

What happened instead?
Lost 5 tokens (1 token once, 2 tokens twice) but livery isn’t getting updated

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 13 Pro Max

What is the operating system?
iOS

What is the version number of the operating system?
16.3.1

Can the bug be reproduced?
I see another open report for the same issue

Additional comments:
Tried logging out and in, clearing cache etc.
5012 SUPPORT AGENT
2 years 37 days ago
Hello Ross,

I've returned the tokens to your account.
5137
2 years 37 days ago

Ovih
Hello Ross,

I've returned the tokens to your account.

Thank you. Please do let me know once the issue is fixed so that I can update my livery then.


Regards.
5059
2 years 36 days ago
I've also lost tokens (I believe just 4). Cheers.
5012 SUPPORT AGENT
2 years 36 days ago
Hello Chris,

You have them back in your account.
5000
2 years 36 days ago
Same (but only 2 lost i think)
This topic has been closed by the moderator
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