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Solved
Livery problem

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This thread is closed because it is solved.
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medal 5150
1 year 270 days ago
What did you try to do?
I tried to change my livery

What happened instead?
Nothing happened and I lost my tokens

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Apple SE 2020

What is the operating system?
iOS

What is the version number of the operating system?
iOS 16.1.1

Can the bug be reproduced?
I’ve tried multiple times afterwards with the free livery and the same problem keeps occurring

Additional comments:
Note that after trying other cosmetic changes such as pfp, I’ve noticed that doesn’t work either
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medal 5000 Super Mod
1 year 270 days ago
Thanks for reporting, I've escalated to Devs.
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medal 5155 SUPPORT AGENT
1 year 270 days ago
Hello Zekkey,

I've returned your deducted token. You have the free livery right now, don't you?

Clear your cache and try to change it again.
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medal 5150
1 year 270 days ago (Last edited by ʑ ɛ ƙ ƙ ɛ ყ 1 year 270 days ago)
Ovih
Hello Zekkey,

I've returned your deducted token. You have the free livery right now, don't you?

Clear your cache and try to change it again.

Thanks for the refund


And clearing cache and trying again didn’t work 

Edit: like 1-2 hours later now and I just logged back on. Seems like it’s all working now lol, thanks ig
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medal 5069
1 year 270 days ago
What did you try to do?
Tried to update my livery twice.

What happened instead?
I was charged 6 tokens each time without any result. The livery did not change.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPad Mini 5

What is the operating system?
iOS

What is the version number of the operating system?
16.4

Can the bug be reproduced?
Yes.

Additional comments:
Can I get some help in updating the livery? When I log into the livery editor it shows the livery but it doesn't show when I exit.
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medal 5155 SUPPORT AGENT
1 year 270 days ago
Hello Archie,

I've returned the spent tokens to you.
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medal 6020
1 year 270 days ago
I have had same problem as Archie, tried twice, at a cost of 3 tokens each time. Same point Archie made, in livery editor shows my new livery, but doesn't show when I exit. Can I too have assistance with this thank you. ?
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medal 4985 Moderator
1 year 270 days ago
Hello David, I've marked your post for support to look into and reimburse the spent token.

Also merged two threads as they describe the same issue.
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medal 5355
1 year 269 days ago
Hello, I have the same problem.  my design doesn't change and I've already lost several tokens as a result.  The daily reward is no longer unlocked either.
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medal 5069
1 year 269 days ago

Ovih
Hello Archie,

I've returned the spent tokens to you.



Thank you Ovih ?
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medal 4825
1 year 269 days ago

ʑ
What did you try to do?
I tried to change my livery

What happened instead?
Nothing happened and I lost my tokens

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Apple SE 2020

What is the operating system?
iOS

What is the version number of the operating system?
iOS 16.1.1

Can the bug be reproduced?
I’ve tried multiple times afterwards with the free livery and the same problem keeps occurring

Additional comments:
Note that after trying other cosmetic changes such as pfp, I’ve noticed that doesn’t work either



I have the same problem on PC and lost 12 tokens due to multiple tries...
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medal 5155 SUPPORT AGENT
1 year 269 days ago
Hello,

I've returned the tokens to the affected players with this bug (David, Pie and Pierre).

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medal 5355
1 year 269 days ago

Ovih
Hello,

I've returned the tokens to the affected players with this bug (David, Pie and Pierre).




Thank you ?? but when will the problem be fixed?
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medal 5155 SUPPORT AGENT
1 year 269 days ago
Hello Pie,

The team will take a look tomorrow, as today is Sunday. Thank you for your patience.
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medal 5481
1 year 269 days ago
What did you try to do?
Tried to update my livery

What happened instead?
Lost 5 tokens (1 token once, 2 tokens twice) but livery isn’t getting updated

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 13 Pro Max

What is the operating system?
iOS

What is the version number of the operating system?
16.3.1

Can the bug be reproduced?
I see another open report for the same issue

Additional comments:
Tried logging out and in, clearing cache etc.
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medal 5155 SUPPORT AGENT
1 year 269 days ago
Hello Ross,

I've returned the tokens to your account.
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medal 5481
1 year 269 days ago

Ovih
Hello Ross,

I've returned the tokens to your account.

Thank you. Please do let me know once the issue is fixed so that I can update my livery then.


Regards.
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medal 5196
1 year 268 days ago
I've also lost tokens (I believe just 4). Cheers.
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medal 5155 SUPPORT AGENT
1 year 268 days ago
Hello Chris,

You have them back in your account.
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medal 5010
1 year 268 days ago
Same (but only 2 lost i think)
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