ʑ ɛ ƙ ƙ ɛ ყ 5145 2 years 38 days ago
What did you try to do?
I tried to change my livery
What happened instead?
Nothing happened and I lost my tokens
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Apple SE 2020
What is the operating system?
iOS
What is the version number of the operating system?
iOS 16.1.1
Can the bug be reproduced?
I’ve tried multiple times afterwards with the free livery and the same problem keeps occurring
Additional comments:
Note that after trying other cosmetic changes such as pfp, I’ve noticed that doesn’t work either
Kevin Bissell 5021 Super Mod 2 years 38 days ago
Thanks for reporting, I've escalated to Devs.
Ovih Sapiens 5012 SUPPORT AGENT 2 years 38 days ago
Hello Zekkey,
I've returned your deducted token. You have the free livery right now, don't you?
Clear your cache and try to change it again.
ʑ ɛ ƙ ƙ ɛ ყ 5145 2 years 38 days ago (Last edited by
ʑ ɛ ƙ ƙ ɛ ყ 2 years 38 days ago)
Ovih
Hello Zekkey,
I've returned your deducted token. You have the free livery right now, don't you?
Clear your cache and try to change it again.
Thanks for the refund
And clearing cache and trying again didn’t work
Edit: like 1-2 hours later now and I just logged back on. Seems like it’s all working now lol, thanks ig
Barry Allen 5125 2 years 38 days ago
What did you try to do?
Tried to update my livery twice.
What happened instead?
I was charged 6 tokens each time without any result. The livery did not change.
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPad Mini 5
What is the operating system?
iOS
What is the version number of the operating system?
16.4
Can the bug be reproduced?
Yes.
Additional comments:
Can I get some help in updating the livery? When I log into the livery editor it shows the livery but it doesn't show when I exit.
Ovih Sapiens 5012 SUPPORT AGENT 2 years 38 days ago
Hello Archie,
I've returned the spent tokens to you.
Mark Hitchcock 5410 2 years 38 days ago
I have had same problem as Archie, tried twice, at a cost of 3 tokens each time. Same point Archie made, in livery editor shows my new livery, but doesn't show when I exit. Can I too have assistance with this thank you. ?
Frank Thomas 4988 Moderator 2 years 38 days ago
Hello David, I've marked your post for support to look into and reimburse the spent token.
Also merged two threads as they describe the same issue.
John Doe 5012 2 years 37 days ago
Hello, I have the same problem. my design doesn't change and I've already lost several tokens as a result. The daily reward is no longer unlocked either.
Barry Allen 5125 2 years 37 days ago
Ovih
Hello Archie,
I've returned the spent tokens to you.
Thank you Ovih ?
Pierre Le Net 5000 2 years 37 days ago
ʑ
What did you try to do?
I tried to change my livery
What happened instead?
Nothing happened and I lost my tokens
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Apple SE 2020
What is the operating system?
iOS
What is the version number of the operating system?
iOS 16.1.1
Can the bug be reproduced?
I’ve tried multiple times afterwards with the free livery and the same problem keeps occurring
Additional comments:
Note that after trying other cosmetic changes such as pfp, I’ve noticed that doesn’t work either
I have the same problem on PC and lost 12 tokens due to multiple tries...
Ovih Sapiens 5012 SUPPORT AGENT 2 years 37 days ago
Hello,
I've returned the tokens to the affected players with this bug (David, Pie and Pierre).
John Doe 5012 2 years 37 days ago
Ovih
Hello,
I've returned the tokens to the affected players with this bug (David, Pie and Pierre).
Thank you ?? but when will the problem be fixed?
Ovih Sapiens 5012 SUPPORT AGENT 2 years 37 days ago
Hello Pie,
The team will take a look tomorrow, as today is Sunday. Thank you for your patience.
Fried Rice 5137 2 years 37 days ago
What did you try to do?
Tried to update my livery
What happened instead?
Lost 5 tokens (1 token once, 2 tokens twice) but livery isn’t getting updated
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
iPhone 13 Pro Max
What is the operating system?
iOS
What is the version number of the operating system?
16.3.1
Can the bug be reproduced?
I see another open report for the same issue
Additional comments:
Tried logging out and in, clearing cache etc.
Ovih Sapiens 5012 SUPPORT AGENT 2 years 37 days ago
Hello Ross,
I've returned the tokens to your account.
Fried Rice 5137 2 years 37 days ago
Ovih
Hello Ross,
I've returned the tokens to your account.
Thank you. Please do let me know once the issue is fixed so that I can update my livery then.
Regards.
Chris Stanley 5059 2 years 36 days ago
I've also lost tokens (I believe just 4). Cheers.
Ovih Sapiens 5012 SUPPORT AGENT 2 years 36 days ago
Hello Chris,
You have them back in your account.
Callum Miller 5000 2 years 36 days ago
Same (but only 2 lost i think)