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Forums > Global Forums (English) > Bugs

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Could not load race from PC

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Brian Green medal 5452
301 days ago
What did you try to do?
Attend race via PC / Race id=63458884

What happened instead?
the "Second phase" of loading screen stuck at about 20%

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
PC

What operating system is your PC?
Win11

Which browser did you experience the problem in?
Firstly Chrome, and also failed on Firefox too. After clearing cookies/browser history etc..

Can the bug be reproduced?
I believe at least one other person in our league had issues. I have yet to try any other race myself

Additional comments:
No problem when I switched to my Android phone - race loaded on that, so assume PC/windows/browser issues
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Luca Cigarini medal 5576
301 days ago
I'm the person who Brian is talkin about. Using a eye tracking device for DMD disease. 
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José Trujillo medal 5000 Community Manager
301 days ago
Hey managers,

This issue was fixed 1 h 30 m ago and everything should be fine now. Please check and confirm. Thank you!
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Brian Green medal 5452
301 days ago
Thanks Jose.
I shall try a QR over the weekend
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Callum Miller medal 5012
301 days ago

José
Hey managers,

This issue was fixed 1 h 30 m ago and everything should be fine now. Please check and confirm. Thank you!



Still not loading for me
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José Trujillo medal 5000 Community Manager
301 days ago
Hey Callum,

Could you try to clear cache please? If the issue persists please tell me which race you aren’t able to load. Thank you!
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Luca Cigarini medal 5576
301 days ago
Hey José, can we rerun Monaco race tomorrow please? The issue had a significant effect on me 
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Callum Miller medal 5012
301 days ago

José
Hey Callum,

Could you try to clear cache please? If the issue persists please tell me which race you aren’t able to load. Thank you!



https://igpmanager.com/race/live.php?id=63179737
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José Trujillo medal 5000 Community Manager
301 days ago
Luca
Hey José, can we rerun Monaco race tomorrow please? The issue had a significant effect on me 

Hey Luca,

Only league hosts can ask for a rerun, you can ask your league host to visit this thread.

Callum

https://igpmanager.com/race/live.php?id=63179737

Reported internally. Very unfortunate time, Friday evening, will try my best with the rest of the team. Thanks for your understanding.
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Callum Miller medal 5012
301 days ago

José
Luca
Hey José, can we rerun Monaco race tomorrow please? The issue had a significant effect on me 

Hey Luca,

Only league hosts can ask for a rerun, you can ask your league host to visit this thread.

Callum

https://igpmanager.com/race/live.php?id=63179737

Reported internally. Very unfortunate time, Friday evening, will try my best with the rest of the team. Thanks for your understanding.



Seems to be account dependent? Could access a race on browser on a different account.
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José Trujillo medal 5000 Community Manager
301 days ago
Callum

Seems to be account dependent? Could access a race on browser on a different account.

Shouldn’t be the case, did you clear cache? Maybe hard refresh might be the solution since it’s more aggressive with cache clearing.
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Callum Miller medal 5012
301 days ago

José
Callum

Seems to be account dependent? Could access a race on browser on a different account.

Shouldn’t be the case, did you clear cache? Maybe hard refresh might be the solution since it’s more aggressive with cache clearing.



yeah i was wrong i guess switching accounts cleared the problem
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José Trujillo medal 5000 Community Manager
301 days ago
Great news!
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Brian Green medal 5452
300 days ago
Hi Jose,

Still issues for me, tried both my accounts and QRs wont load on PC - Chrome and Firefox
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José Trujillo medal 5000 Community Manager
300 days ago
Brian
Hi Jose,

Still issues for me, tried both my accounts and QRs wont load on PC - Chrome and Firefox


Did you clear cache as mentioned previously? Everything works fine for me, I logged in your account to check.
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Brian Green medal 5452
300 days ago
Yes Jose, every time I clear the cache/cookies/browser history.

Just tried again, to view a race, still stuck loading at 17% this time!

OK, got in this time - I reset the igpmanager cookies settings on Chrome.
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