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Race rerun request due to service issues

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medal 4979 Community Manager
347 days ago
Hey manager,

If you're experiencing technical issues during a race and want to request a rerun, simply notify your league host and explain the issue you're facing. If you're the league host follow the steps in this topic to request a race rerun.



  1. Make sure that a significant number of players within your league have been affected by the service issue. Please note that a rerun will affect all league tiers (Rookie, Pro, Elite).

  2. Mention the race track affected (e.g. iGP Spain race, iGP Great Britain, etc).

  3. Share details about the issue if possible, number of players affected, platform, estimated hour of the beginning of the problem, etc.

  4. The request must be made 12 hours before the start of the next race to give time to support agents to perform the requested action and also to guarantee that other leagues member have time to prepare their new setup and strategy. If the request doesn't meet this point the affected racer will be marked as Skipped and the results will be erased.


NOTE: Unfortunately it is not possible to make a rerun of the last race of the season. In these cases we offer the option to delete the results by marking the race as Skipped. We understand the compromise this can cause but a rerun of the last race of the season can compromise league statistics, promotion and relegation, car design for next season, driver/staff contracts and other aspects of the gameplay.

FAQs:
How long will it take for support to review my application?
On weekdays a few hours, on weekends the response time may be slightly longer. Normally requests are reviewed by support agents, if they are not available they will be dealt with by other staff members.

Is there any way to speed up the response time?
Yes, avoid making requests through other support channels. Race rerun requests are only handled in this forum topic. You can also make it easier by including as much information as possible.

Why has my request still not been dealt with by Support even though the Developers are working on the problem?
Support agents cannot work on rerun requests until the development team has ensured that the source of the bug is fixed, e.g. server errors, service outages, problems with new code or game features, scheduled or emergency maintenance, etc. This may also be affected by issues external to iGP Games such as problems with our hosting provider.

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medal 5014
341 days ago
Hello Jose, 
Today we was being affeced by server issue and race was restarting before the last lap of the race. Can we rerun a race tomorrow?
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medal 5323 SUPPORT AGENT
341 days ago
Hello Ночная,

Race ready for a rerun.

Please, make sure in the future that you provide the required information as José said. Thank you.
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medal 4873
333 days ago (Last edited by Burak Recep Daşdöner 333 days ago)
Hello Jose,
Today, when were in the middle of the iGP China race, the game gave an error and threw all of us out of the game. When we tried to enter the game again, we realized that the game started from thr first lap. We want the race to be repeated because we were affecte by this problem as the whole league.
Thank you for your interest.
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medal 5323 SUPPORT AGENT
332 days ago
Hello Burak,

The race is now set for rerun as requested.
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medal 5002
323 days ago
Our Malaysia race has crashed midway and restarted from lap 1, so I request a rerun 
League: https://igpmanager.com/app/p=league&id=24581&tab=info
Race: https://igpmanager.com/app/d=result&id=62379067&tab=race
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medal 5000
323 days ago
@Titan Jr as far as I know only two people quit after the restart: Chris Albrecht and Stefano Italy and that hardly made a difference in the end result.  It seems to me unfair for all others who did the complete distance and we had a great battle to the flag, I heard no one complain or ask for a rerun.  As our host you could at least ask if anyone wants a rerun before deciding on your own but this is just my opinion. JT
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medal 4979 Community Manager
323 days ago
Titan
Our Malaysia race has crashed midway and restarted from lap 1, so I request a rerun 
League: https://igpmanager.com/app/p=league&id=24581&tab=info
Race: https://igpmanager.com/app/d=result&id=62379067&tab=race


Hey Titan,

We can not perform the requested action since it does not meet the first rule of the race rerun request policy. Thank you for your understanding!
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medal 5002
322 days ago
Thanks anyway 👍
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medal 5361
316 days ago
Hi!

Today the race on “Liga Interativa” (ID 55964) was restarted by the system when it was at the end (43rd lap) and we will need to be rerun that.

Please!

Thanks a lot.
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medal 5352
316 days ago
Hi!

Today the race on “Liga Interativa” (ID 55964) was restarted by the system when it was at the end (43rd lap) and we will need to be rerun that.

Please!

Thanks a lot.
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medal 5323 SUPPORT AGENT
315 days ago
Hello Bruno,

Race ready for rerun. 
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medal 5393
314 days ago
Please rerun last race Mexico for my league. We had issues with the mid update causing big difference in performance. Mikki K raised issue 
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medal 5323 SUPPORT AGENT
314 days ago
Hello Nicholas,

The race is now set for rerun as requested.
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medal 4656
313 days ago
hello I've sent a request for in this thread, please consider it. As I said in the thread if it is too late to setup the Azerbaijan GP to run today, then just delete the result.
https://igpmanager.com/forum-thread/53884
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medal 5323 SUPPORT AGENT
313 days ago
Hello Leo,

I'll proceed to delete the results of the race.
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medal 4784
313 days ago
Hi, I am the host of Liga Fantasma, league ID 142253. We have just had our usual league race at Spain which started at 22.30. Unfortunately Our qualifying for the race in Spain was broken, having Medium tyre cars out qualifying soft tyre cars, I feel the fairest way to resolve this is to have the race re-run if this is at all possible. Our races run at 22.30 every day for your information. Would like the re-run to take place tomorrow Saturday 15th, if this is possible. Thanks in advance for your help and assistance with this request. 🙏
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medal 5323 SUPPORT AGENT
313 days ago
Hello Mark,

Race ready for rerun. I'm very sorry for the problems caused in your league race.
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medal 4784
313 days ago
Thank you for your help and assistance with this Ovih, much appreciated. 🙏
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medal 4907
310 days ago
Hello,

In our league race today (turkey), something strange happened. Around lap 30 everyone got kicked out of the race and then the race restarted itself. Some people were able to rejoin, but not everyone. Would it be possible to re-run the Turkey IGP, so everybody has a new fair shot at this race? 


Greetings and thanks for your time✌

League Link: https://igpmanager.com/app/p=league&id=129927
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