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Race rerun request due to service issues

medal 4789 Community Manager
282 days ago
Tibet
Hi today we have a race in italy and i was 1-2 since game crashed and race started again, and i was definitely gonna finish the race 1-2 after it crashed i finished 1-3 if you can see replays of race please take a look, my %100 1-2 is gone.
Oh i forgot to say how many players affected from this: all players said that they affected from this bug (people were online others were offline) 
*and also idk if its possible but please disable the strategy changes, even in the race because they saw my strategy and they are gonna use my strategy probably if race rerun. 

Hey,

Thanks for reaching out for your issue. Only league host can request for a race rerun.
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medal 5002
282 days ago

José
Tibet
Hi today we have a race in italy and i was 1-2 since game crashed and race started again, and i was definitely gonna finish the race 1-2 after it crashed i finished 1-3 if you can see replays of race please take a look, my %100 1-2 is gone.
Oh i forgot to say how many players affected from this: all players said that they affected from this bug (people were online others were offline) 
*and also idk if its possible but please disable the strategy changes, even in the race because they saw my strategy and they are gonna use my strategy probably if race rerun. 

Hey,

Thanks for reaching out for your issue. Only league host can request for a race rerun.

Oh.. i will say him that


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medal 5323
275 days ago
hi, in the league i manage the abu dhabi race restarted with 3 laps to go. This seems to only happen in Elite. I ask to repeat this race, thank you

https://igpmanager.com/app/p=league&id=696125
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medal 5323
274 days ago (Last edited by Enea Fanelli 274 days ago)
iuuuuu, holaaaa !  alternatively I ask you to cancel the aforementioned gp and remove the points assigned. Thank you
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medal 5412
274 days ago

Enea
iuuuuu, holaaaa !  alternatively I ask you to cancel the aforementioned gp and remove the points assigned. Thank you



Only in elite pls i dont wanna lose my precious 25 points 😭
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medal 5314 SUPPORT AGENT
274 days ago
Hello Enea,

I'm sorry for the problems you had in your race. I've deleted the results to make it fair for everyone.
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medal 5323
274 days ago (Last edited by Enea Fanelli 274 days ago)
Have another  problem now. it is as if there is a race in progress and all functions are blocked

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medal 5314 SUPPORT AGENT
274 days ago
Hello Enea,

Check again, please. I haven't seen any problems.
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medal 5493
264 days ago
I ask for the cancellation and repetition of the 15 o'clock race in Bahrain of the championship I host, igp5 Afterlunch, since the temperature on the game (5 degrees Celsius) did not correspond to the real temperature, i.e. 45 degrees Celsius (strong OpenWeather).  I'm reporting a full 23 hours in advance of the next race!  I hope for an immediate response, and a quick solution!  without you going to look for excuses that aren't there, I only ask for the same race to be canceled and re-proposed tomorrow, obviously with the real conditions!
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medal 5314 SUPPORT AGENT
264 days ago
Hello Eddie,

Race ready for rerun.
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medal 5493
263 days ago
Even today there is the same problem as yesterday regarding the temperature in Bahrain, come on, this thing is really embarrassing!  I am truly speechless!
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medal 5145 CEO & CTO
263 days ago

Eddie
Even today there is the same problem as yesterday regarding the temperature in Bahrain, come on, this thing is really embarrassing!  I am truly speechless!

We've identified an issue with data coming from the weather station and how it was processed today and resolved it. Thank you for your report and thank you to everyone who reported this in recent weeks. It should stop happening now.
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medal 5314 SUPPORT AGENT
263 days ago
Hello Eddie,

My apologies again. The race is ready to be rerun.
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medal 5493
263 days ago
Guys what are you up to???  You had postponed Bahrain again until tomorrow, but now I'm back in the team and I find out that the race has been done and you have postponed the next race to August 3rd!  Can you explain to me how you work?  This is absurd, you are making one disaster after another!  In the league, they're starting to get impatient with your constant mistakes!  Cancel today's race in Bahrain again and postpone it until tomorrow!  I'm really disappointed, know it!
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medal 4789 Community Manager
263 days ago
Hey Eddie,

Thanks for reaching out for your issue! This should be solved now, errors can happen but the positive side is that every error has a fix! I appreciate your understanding.
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medal 5493
263 days ago
But he still gives me the race for August 3rd and not for tomorrow, why? 
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medal 4789 Community Manager
263 days ago
Everything looks fine from my end Eddie, could you clear cache and refresh please?
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medal 5493
263 days ago
Emptied cache and updated as you requested but it still gives me the race on August 3rd instead of tomorrow August 2nd, and also to other members of the championship from the same date.
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medal 5004
259 days ago
Good afternoon Jose. I'd like to request the rerun of the last race of my league, due to the problems experienced by some players saving last minute strategy changes on variable weather conditions. I add all the details of the first post:

1- 3 players out of 47 demanded this race rerun.
2- Race affected was Austrian iGP
3- Some players reported issues when saving last minute strategies and early connection to the race to change tyres from wet to dry. The estimated time of the incident was Friday 4th of August at 17:43 CET and lasted until 18:02 CET.
4- Next race will take part next Monday August 7th at 18:00 CET.

Thank you so much in advance. 
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medal 5314 SUPPORT AGENT
258 days ago
Hello Rafa,

Rerun ready as requested. 
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