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Race rerun request due to service issues

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Ovih Sapiens medal 5347 SUPPORT AGENT
233 days ago
Thomas
Hola, se podria repetir la carrera de Turquia? No hemos podido hacer ni la quali.

Muchas gracias

Hola Thomas,

La carrera de Turquía está lista para ser repetida. 

Emil
League: F1 Championship
Race: iGP Singapore

I request a rerun due to quali times not being visible to some players, as well as some having issues logging in to their live race viewer.

Hello Emil,

Race ready for rerun.
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Jean Carlos. medal 6187
195 days ago
Hello, yesterday we had a problem in the IGP México race, with two laps left in the race, the server disconnected us and when we came back it stopped on lap 1. Could you do a rerun for tomorrow?
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Ovih Sapiens medal 5347 SUPPORT AGENT
194 days ago
Hello Jean Carlos,

I can delete the results of the race, as another race has been held after that one. I think that might be the fairest thing to do. My apologies.
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Jean Carlos. medal 6187
193 days ago
In fact, the fairest thing to do would be to redo the race, because the result was changed due to a bug that you never fixed. But it's ok.
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Timothy Barry medal 5712
192 days ago

Jean
In fact, the fairest thing to do would be to redo the race, because the result was changed due to a bug that you never fixed. But it's ok.



To get that sorted, you should have asked on here, almost as it happened.  That is the best practice.
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Angelo Sammarco medal 5689
145 days ago
Buonasera chiedo l'annullamento della gara di oggi 06/12/2023 ( ID121918 MASTER LEAGUE )....
Segnalo problemi durante tutta la corsa con immagini non nitide ....e bug in uscita dai box❗gara non veritiera chiedo l'annullamento e la ripetizione della gara in Turchia ❗
Grazie 
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José Trujillo medal 4789 Community Manager
145 days ago
Angelo
Buonasera chiedo l'annullamento della gara di oggi 06/12/2023 ( ID121918 MASTER LEAGUE )....
Segnalo problemi durante tutta la corsa con immagini non nitide ....e bug in uscita dai box❗gara non veritiera chiedo l'annullamento e la ripetizione della gara in Turchia ❗
Grazie 


Hey Angelo,

Could you describe a bit more the issue your league was experiencing during the race?
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Angelo Sammarco medal 5689
145 days ago
A tutti i manager durante la gara l'immagine andava a scatti ... Tutti i manager hanno riscontrato questa anomalia... 
Invece in uscita dai box tutte le auto avevano un bug a scatto una dall'altra ...Non si riusciva a correre in modo fluido 
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José Trujillo medal 4789 Community Manager
145 days ago
Thanks for the clarification, race is set for rerun now!
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Simone Zarri medal 5969
71 days ago
Hi

 I kindly ask you to cancel today's race in Italy, on lap 13 the race stopped and when I returned it started again from the beginning, thank you

https://igpmanager.com/app/p=league&id=132010
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Ovih Sapiens medal 5347 SUPPORT AGENT
70 days ago
Hello Simone,

I'm sorry for the inconvenience caused. I've cancelled the race results.
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Simone Zarri medal 5969
70 days ago

Ovih
Hello Simone,

I'm sorry for the inconvenience caused. I've cancelled the race results.


Thank you Ovih 👍

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Pratik Paigankar medal 5859
22 days ago
Hello, In our league (League ID: 659609) the Bahrain GP & the Malaysian GP happened simultaneously. While the Malaysian GP was attended by everyone & setup, fuel & strategy was done, wasn't the same case with the Bahrain Race. 

Requesting to return the race result (iGP Bahrain) and conduct the said race tomorrow at the same time as current league timing (11:30 IST i.e. 06:00 UTC). Every memeber was affected across multiple devices & platforms. 

I personally have not spent the Design Points & have 56 available hence making it easier to subtract (28) from the DP number. 

Thanks. 
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Anish Salve medal 6230
22 days ago

Pratik
Hello, In our league (League ID: 659609) the Bahrain GP & the Malaysian GP happened simultaneously. While the Malaysian GP was attended by everyone & setup, fuel & strategy was done, wasn't the same case with the Bahrain Race. 

Requesting to return the race result (iGP Bahrain) and conduct the said race tomorrow at the same time as current league timing (11:30 IST i.e. 06:00 UTC). Every memeber was affected across multiple devices & platforms. 

I personally have not spent the Design Points & have 56 available hence making it easier to subtract (28) from the DP number. 

Thanks. 



I also lost my driver and my TD thanks to these two races being run at the same time, and them therefore running out of contract. I did spend a lot of money and tokens to get my driver back, but I don't have enough tokens to get my TD back.
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Ovih Sapiens medal 5347 SUPPORT AGENT
22 days ago
Pratik
Hello, In our league (League ID: 659609) the Bahrain GP & the Malaysian GP happened simultaneously. While the Malaysian GP was attended by everyone & setup, fuel & strategy was done, wasn't the same case with the Bahrain Race. 

Requesting to return the race result (iGP Bahrain) and conduct the said race tomorrow at the same time as current league timing (11:30 IST i.e. 06:00 UTC). Every memeber was affected across multiple devices & platforms. 

I personally have not spent the Design Points & have 56 available hence making it easier to subtract (28) from the DP number. 

Thanks. 

Hello Pratik,

I've replied to your request via the ticket you sent me. Please, take a look at it. Thank you.

Anish
I also lost my driver and my TD thanks to these two races being run at the same time, and them therefore running out of contract. I did spend a lot of money and tokens to get my driver back, but I don't have enough tokens to get my TD back.

Hello Anish,

This is not the right place for this request, please contact me via ticket.
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Anish Salve medal 6230
22 days ago (Last edited by Anish Salve 22 days ago)
Ovih
Pratik
Hello, In our league (League ID: 659609) the Bahrain GP & the Malaysian GP happened simultaneously. While the Malaysian GP was attended by everyone & setup, fuel & strategy was done, wasn't the same case with the Bahrain Race. 

Requesting to return the race result (iGP Bahrain) and conduct the said race tomorrow at the same time as current league timing (11:30 IST i.e. 06:00 UTC). Every memeber was affected across multiple devices & platforms. 

I personally have not spent the Design Points & have 56 available hence making it easier to subtract (28) from the DP number. 

Thanks. 

Hello Pratik,

I've replied to your request via the ticket you sent me. Please, take a look at it. Thank you.

Anish
I also lost my driver and my TD thanks to these two races being run at the same time, and them therefore running out of contract. I did spend a lot of money and tokens to get my driver back, but I don't have enough tokens to get my TD back.

Hello Anish,

This is not the right place for this request, please contact me via ticket.



Thanks, I have contacted you via ticket about that issue. However, the race in Malaysia, that we actually raced for, has been reversed as well, and I have lost an extremely hard fought and close 1-2 finish, along with the points in it. Pratik (our host) wanted to just reverse the results for Bahrain, which was the race that ran simultaneously alongside Malaysia.
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