Hey manager,
If you're experiencing technical issues during a race and want to request a rerun, simply notify your league host and explain the issue you're facing. If you're the league host follow the steps in this topic to request a race rerun.
NOTE: Unfortunately it is not possible to make a rerun of the last race of the season. In these cases we offer the option to delete the results by marking the race as Skipped. We understand the compromise this can cause but a rerun of the last race of the season can compromise league statistics, promotion and relegation, car design for next season, driver/staff contracts and other aspects of the gameplay.
FAQs:
How long will it take for support to review my application?
On weekdays a few hours, on weekends the response time may be slightly longer. Normally requests are reviewed by support agents, if they are not available they will be dealt with by other staff members.
Is there any way to speed up the response time?
Yes, avoid making requests through other support channels. Race rerun requests are only handled in this forum topic. You can also make it easier by including as much information as possible.
Why has my request still not been dealt with by Support even though the Developers are working on the problem?
Support agents cannot work on rerun requests until the development team has ensured that the source of the bug is fixed, e.g. server errors, service outages, problems with new code or game features, scheduled or emergency maintenance, etc. This may also be affected by issues external to iGP Games such as problems with our hosting provider.
If you're experiencing technical issues during a race and want to request a rerun, simply notify your league host and explain the issue you're facing. If you're the league host follow the steps in this topic to request a race rerun.
- Make sure that a significant number of players within your league have been affected by the service issue. Please note that a rerun will affect all league tiers (Rookie, Pro, Elite).
- Mention the race track affected (e.g. iGP Spain race, iGP Great Britain, etc).
- Share details about the issue if possible, number of players affected, platform, estimated hour of the beginning of the problem, etc.
- The request must be made 12 hours before the start of the next race to give time to support agents to perform the requested action and also to guarantee that other leagues member have time to prepare their new setup and strategy. If the request doesn't meet this point the affected racer will be marked as Skipped and the results will be erased.
NOTE: Unfortunately it is not possible to make a rerun of the last race of the season. In these cases we offer the option to delete the results by marking the race as Skipped. We understand the compromise this can cause but a rerun of the last race of the season can compromise league statistics, promotion and relegation, car design for next season, driver/staff contracts and other aspects of the gameplay.
FAQs:
How long will it take for support to review my application?
On weekdays a few hours, on weekends the response time may be slightly longer. Normally requests are reviewed by support agents, if they are not available they will be dealt with by other staff members.
Is there any way to speed up the response time?
Yes, avoid making requests through other support channels. Race rerun requests are only handled in this forum topic. You can also make it easier by including as much information as possible.
Why has my request still not been dealt with by Support even though the Developers are working on the problem?
Support agents cannot work on rerun requests until the development team has ensured that the source of the bug is fixed, e.g. server errors, service outages, problems with new code or game features, scheduled or emergency maintenance, etc. This may also be affected by issues external to iGP Games such as problems with our hosting provider.
Hi,
I’d like to request the cancellation and rerun of Race 1, and to reset the points earned in that race.
Our championship usually runs from Monday to Friday, but I’m currently working in the South-West Pacific, which is many hours ahead of Europe.
When I scheduled the championship, it was already Monday in my local time — but it was still Sunday for the managers in Europe.
Because of this time difference, the race accidentally started a day too early, and most managers couldn’t join.
Thank you very much for your help and understanding.
CEO & CTO