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Race rerun request due to service issues

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This topic has been closed by the moderator Yunus Unia Blunion
Ovih Sapiens medal 5000 SUPPORT AGENT
255 days ago
Hola,

He programado una repetición de las carreras afectadas por el incidente ocurrido en la península ibérica, tal y como comentaron. 
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Jesús Palma medal 5084
255 days ago Translate
Good afternoon, I'm Jesús Palma, administrator of the Racing Champions League with ID 811146. I would like to request that you cancel the race held yesterday at the Abu Dhabi circuit, as many managers were unable to even configure it due to the power outage that occurred yesterday in Spain. If possible, it would be great to schedule it for next Thursday, May 1st. If that's not possible, you could add it to the end of the championship. Best regards and thank you very much.
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Ovih Sapiens medal 5000 SUPPORT AGENT
255 days ago
Hello Jesús,

Race ready for a rerun.
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Jesús Palma medal 5084
255 days ago Translate


Thank you very much, you were very quick. Best regards.
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Mahir Hasanhodzic medal 5098
239 days ago
Hello.

League ID - 827442

We would like to request re-run of the last nights Abu Dhabi grand prix (first race in new season).
After the race ended, the main page still said the race was LIVE. Later I saw on the forum that others had the same problem, so the answer was that the race was "corrupted" and it had to be "skipped" (https://igpmanager.com/forum-thread/62425).

PRO tier results were successfully loaded, it only happened in ELITE.

If its possible for tonight May 15th if not, then tomorrow May 16th.
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Velocity RL Admin medal 5077
228 days ago (Last edited by Velocity RL Admin 228 days ago)
Hi Team/Ovih,

we had significant lagging issues in our Elite race tonight that’s just finished.

at least 7/8 managers racing live reported issues in game chat.

please could we request a re-run 


https://igpmanager.com/app/d=result&id=69441671&tab=race

@ https://igpmanager.com/app/d=profile&user=752085 😄
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Velocity RL Admin medal 5077
227 days ago

Ovih
Hello Jesús,

Race ready for a rerun.


😄👆🏼

hopefully our request above gets seen….
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Ovih Sapiens medal 5000 SUPPORT AGENT
227 days ago
Hello,

Race ready for a rerun! We always deal with requests on time :-)
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Lalo Salamanca medal 5159
115 days ago Translate
Hola.

Id de liga:878745

Nos gustaría solicitar la ripetición de la carrera de hoy en Australia (quedan pocas carreras y matemáticamente el campeonado sigue abierto). El problema se produjo SOLO en ÉLITE. En Pro tier la carrera se ha desarrollado con normalidad y Los resultados se han subido correctamente, mientras que nosotros en la élite en la página principal todavía dice que la carrera es "LIVE"



Si fuera posible repetirla,¿ sería posible para mañana, 17 de septiembre?
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José Trujillo medal 5015
115 days ago
Hey managers,

Thanks for your report. Unfortunately some races were affected by a temporary malfunction of the parser around 5 AM UTC. The issue affected a total of 5 races in the system. I've been forced to set for rerun the affected races and the attached tier. The managers affected by this issue have been compensated with 9 tokens.

If by any reason the league host prefers to skip the race instead of the rerun please let us know as soon as possible.
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Deniz Atay medal 5159
86 days ago
Hello Jose,

We have connection issues before our last race and we decided to have a rerun. 
League ID: 77040
League Name: IGP RACING WORLD CHAMPIONSHIP
Race: Austuria

Regards
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Ovih Sapiens medal 5000 SUPPORT AGENT
86 days ago
Hello Deniz,

My apologies for the problem that has happened.
Race ready for a rerun!
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Sergio Sabalete Nuñez medal 5613
75 days ago Translate
We want to repeat the Race of Great Britain but at 18:00 UTC or as the following races are scheduled, our league ID is 132349
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Ovih Sapiens medal 5000 SUPPORT AGENT
75 days ago
Hello Sergio,

Race ready for a rerun!
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Roberto Piredda medal 5206
74 days ago Translate
Chiedo la ripetizione della gara di oggi, la corsa andava corsa alle 21 e su errore nostro abbiamo corso alle 19.
Chiedo inoltre di recuperarla di venerdì. 
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Ovih Sapiens medal 5000 SUPPORT AGENT
74 days ago
Hello Roberto,

Race ready for a rerun!
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Ɲįƙį Łąɲș medal 4992
68 days ago (Last edited by Ɲįƙį Łąɲș 68 days ago)
José
Hey manager,

If you're experiencing technical issues during a race and want to request a rerun, simply notify your league host and explain the issue you're facing. If you're the league host follow the steps in this topic to request a race rerun.



  1. Make sure that a significant number of players within your league have been affected by the service issue. Please note that a rerun will affect all league tiers (Rookie, Pro, Elite).

  2. Mention the race track affected (e.g. iGP Spain race, iGP Great Britain, etc).

  3. Share details about the issue if possible, number of players affected, platform, estimated hour of the beginning of the problem, etc.

  4. The request must be made 12 hours before the start of the next race to give time to support agents to perform the requested action and also to guarantee that other leagues member have time to prepare their new setup and strategy. If the request doesn't meet this point the affected racer will be marked as Skipped and the results will be erased.


NOTE: Unfortunately it is not possible to make a rerun of the last race of the season. In these cases we offer the option to delete the results by marking the race as Skipped. We understand the compromise this can cause but a rerun of the last race of the season can compromise league statistics, promotion and relegation, car design for next season, driver/staff contracts and other aspects of the gameplay.

FAQs:
How long will it take for support to review my application?
On weekdays a few hours, on weekends the response time may be slightly longer. Normally requests are reviewed by support agents, if they are not available they will be dealt with by other staff members.

Is there any way to speed up the response time?
Yes, avoid making requests through other support channels. Race rerun requests are only handled in this forum topic. You can also make it easier by including as much information as possible.

Why has my request still not been dealt with by Support even though the Developers are working on the problem?
Support agents cannot work on rerun requests until the development team has ensured that the source of the bug is fixed, e.g. server errors, service outages, problems with new code or game features, scheduled or emergency maintenance, etc. This may also be affected by issues external to iGP Games such as problems with our hosting provider.

Hi,
I’d like to request the cancellation and rerun of Race 1, and to reset the points earned in that race.
Our championship usually runs from Monday to Friday, but I’m currently working in the South-West Pacific, which is many hours ahead of Europe.
When I scheduled the championship, it was already Monday in my local time — but it was still Sunday for the managers in Europe.
Because of this time difference, the race accidentally started a day too early, and most managers couldn’t join.
Thank you very much for your help and understanding.
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Ɲįƙį Łąɲș medal 4992
67 days ago

Ɲįƙį
José
Hey manager,

If you're experiencing technical issues during a race and want to request a rerun, simply notify your league host and explain the issue you're facing. If you're the league host follow the steps in this topic to request a race rerun.



  1. Make sure that a significant number of players within your league have been affected by the service issue. Please note that a rerun will affect all league tiers (Rookie, Pro, Elite).

  2. Mention the race track affected (e.g. iGP Spain race, iGP Great Britain, etc).

  3. Share details about the issue if possible, number of players affected, platform, estimated hour of the beginning of the problem, etc.

  4. The request must be made 12 hours before the start of the next race to give time to support agents to perform the requested action and also to guarantee that other leagues member have time to prepare their new setup and strategy. If the request doesn't meet this point the affected racer will be marked as Skipped and the results will be erased.


NOTE: Unfortunately it is not possible to make a rerun of the last race of the season. In these cases we offer the option to delete the results by marking the race as Skipped. We understand the compromise this can cause but a rerun of the last race of the season can compromise league statistics, promotion and relegation, car design for next season, driver/staff contracts and other aspects of the gameplay.

FAQs:
How long will it take for support to review my application?
On weekdays a few hours, on weekends the response time may be slightly longer. Normally requests are reviewed by support agents, if they are not available they will be dealt with by other staff members.

Is there any way to speed up the response time?
Yes, avoid making requests through other support channels. Race rerun requests are only handled in this forum topic. You can also make it easier by including as much information as possible.

Why has my request still not been dealt with by Support even though the Developers are working on the problem?
Support agents cannot work on rerun requests until the development team has ensured that the source of the bug is fixed, e.g. server errors, service outages, problems with new code or game features, scheduled or emergency maintenance, etc. This may also be affected by issues external to iGP Games such as problems with our hosting provider.

Hi,
I’d like to request the cancellation and rerun of Race 1, and to reset the points earned in that race.
Our championship usually runs from Monday to Friday, but I’m currently working in the South-West Pacific, which is many hours ahead of Europe.
When I scheduled the championship, it was already Monday in my local time — but it was still Sunday for the managers in Europe.
Because of this time difference, the race accidentally started a day too early, and most managers couldn’t join.
Thank you very much for your help and understanding.

Now that the second race has been played, there is no possibility of a rerun. I would like to ask if it is possible to cancel the results of the first race so as not to favour the few who took part. Thank you.


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VIP Jack Basford medal 5107 CEO & CTO
66 days ago
Hi Niki,
I've wiped this race and skipped it for you so it's all cleared off the championship now. Thanks for your patience and understanding.
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Ɲįƙį Łąɲș medal 4992
66 days ago (Last edited by Ɲįƙį Łąɲș 66 days ago)
Jack
Hi Niki,
I've wiped this race and skipped it for you so it's all cleared off the championship now. Thanks for your



Hi Jack,
thanks for all the work you’re doing!
I just noticed that the standings for the managers with zero points seem to be incorrect. Some players who achieved better race finishes are placed behind others who scored points in the first race — the one that was later removed.
For example, there’s a manager whose best finish is 13th, but he’s listed behind another whose best finish is 29th and who scored in that deleted race.
It looks like the system might still be counting that race somehow, as if it assigned him an 11th-place default result. This affect all managers who scored points in that first race. The best finish should be calculated only from Race 2 onwards, not from the deleted first race.
This makes things a bit unfair in the relegation battle. If you could take a look or fix the standings, I’d really appreciate it.
Thanks again for your help!



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