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Season ended ahead of schedule

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medal 5023
25 days ago (Last edited by Dimas Fire 25 days ago) Translate
Hello. This month, our leagues held their anniversary seasons, which were scheduled for 20 races. This was done, among other things, to provide a break for the New Year holidays. However, we have found out that the seasons have been finished after 17 of the 20 races.

What happened? We would like to finished the anniversary seasons. Can you restore them so that we can finish the remaining three races of the season?

Link to the Russian Championship: https://igpmanager.com/app/p=league&id=10353
Link to the Russian Championship-2: https://igpmanager.com/app/p=league&id=880076
Link to the IGP F1 RACING: https://igpmanager.com/app/p=league&id=112527

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medal 5379
25 days ago Translate
 give us our 3 races back please🙏 
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medal 5335
25 days ago (Last edited by Andrey Klimov 25 days ago) Translate
Сalendar hasn't been reset; nothing has changed at all except the race schedule. Please give us back our three races: 18th Abu Dhabi, 19th Azerbaijan, 20th France
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medal 5273
25 days ago Translate
We’ve had an outstanding title race this season, with four players still retaining mathematical chances of winning. The point gap among the top three contenders was 20. I kindly ask you to resolve this issue and allow  us to complete the season
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medal 5161
25 days ago
It is the 150th season in history of our league, would be very sad if it ends like that, please give us our final 3 races😥
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medal 5142
25 days ago
happy christmas. for us it's removed races and stuck leagues.
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medal 5279
25 days ago Translate
Hello! Gentlemen, developers! What are you doing? Do you want players to leave your game?
Please return the last three Grand Prix to our league. Let's finish the season in our league!

Лига Автополигон Ф1
https://igpmanager.com/app/p=league&id=662194
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medal 5260
25 days ago Translate
Suddenly three races have been taken off our calendar. We had postponed, as usual, the races on December 24 and 31, which are the ones we wanted to rest for several weeks like every year. Yes, we also had the Christmas and New Year holiday verification activated but the modifications made by the administrative account of a league have always been applied to the following season, not to the current one until today. Even so, we can understand that with the update there was an error in this sense but not that the races disappear from the calendar instead of being postponed, which clearly harms a league that organizes its own competitions and cups around the calendar it creates, as well as the fact that the race on December 26 also disappears, something unusual that has nothing to do with an international holiday. We ask that you do everything possible to make up our three lost races and if possible run again on the 26th even if the other two are put at the end of the calendar. The league is boosted for next season and does not deserve this loss. 

https://igpmanager.com/app/p=league&id=155956
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medal 5122 CEO & CTO
25 days ago (Last edited by Jack Basford 25 days ago)
First, most importantly, in your league settings please turn off 'Skip holidays' under 'Schedule' and this will ensure it never happens agan.

This was a one-time occurrence that had to be applied manually as the automated system would not pick it up. Sorry for the lack of advance notice. It wasn't intentional to end seasons, and with the benefit of hindsight, legacy leagues would have been better handled separately.

I will run a quick investigation to see if we can recover the races, but my instinct is it will be too difficult, particularly for those who changed seasons. Rolling back season resets is something we used to avoid for a reason, not everything is tracked and e.g. design points will be gone even if we bring back the season like Frankenstein.
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medal 5220
25 days ago Translate
Unfortunately, the situation is the same with us.
 Leuge id 130035
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medal 5555
25 days ago (Last edited by Philip Spencer 25 days ago)
Our legacy season has just ended prematurely, the remaining two races aren't appearing in the schedule and there is no countdown. Is this part of the update or will they reappear after Christmas? (ie. Skip holidays was turned on but it is the 24th, so I don't quite understand).

Edit: Thanks for the quick response David, I understand. Much appreciated 
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medal 5374
25 days ago
It seems like the 'skip' did literally that, instead of postponing the races. This has had a further impact on leagues due to end their season, causing them to go straight into the new season. As Jack said, if you or your league host go into the league settings, you will see an option for 'skip races during holidays', which you should disable. Instead, use the postpone feature.
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medal 5220
25 days ago Translate

Jack
First, most importantly, in your league settings please turn off 'Skip holidays' under 'Schedule' and this will ensure it never happens agan.

This was a one-time occurrence that had to be applied manually as the automated system would not pick it up. Sorry for the lack of advance notice. It wasn't intentional to end seasons, and with the benefit of hindsight, legacy leagues would have been better handled separately.

I will run a quick investigation to see if we can recover the races, but my instinct is it will be too difficult, particularly for those who changed seasons. Rolling back season resets is something we used to avoid for a reason, not everything is tracked and e.g. design points will be gone even if we bring back the season like Frankenstein.



Hi Jack, while I was trying to understand the new update, manage the league and bring it to the gold level, the holiday option was overlooked and I did not notice it. My request to you is that the game has not yet given a date for the new season, it is still on hold. Is it possible for us to start the new season? The old season can be canceled, no problem, thank you in advance. League ID 130035
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medal 5063
25 days ago
Same situation with us too. We now have 3 days break cos of holiday !
I thought "skip holidays" is active from next season, that it doesnt apply on current one.
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medal 5122 CEO & CTO
25 days ago
Mahir
Same situation with us too. We now have 3 days break cos of holiday !
I thought "skip holidays" is active from next season, that it doesnt apply on current one.

In hindsight, for most people it probably should have been. I figured the only fair way was to apply it to account for any leagues lost their ability to postpone races with the update.


Regarding these leagues, I am afraid I have run out of time to get them running in the coming days. I think we will have to chalk this one up to experience. If your league had a season end prematurely because of this, please send me the league ID and I will send you all some Tokens. I realise that may not be an ideal solution and how it likely ruined the end of competitive seasons in a handful of leagues, I can only apologise, there are more pressing issues to address. I could lose a day or more on trying to restore old seasons.

I'll focus on generating the new ones properly and make sure you're all given some Tokens to compensate you for the inconvenience.

Also, to be clear, this will never happen again. This was a one-time manual application of the holiday breaks. Going forwards the game will take care of it based on your settings.
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medal 5416
25 days ago (Last edited by James Hunt 25 days ago)
Jack
 If your league had a season end prematurely because of this, please send me the league ID and I will send you all some Tokens. 


My maiden season win in a long standing league, mostly disappointed as my competitors were getting stronger at end of season, feel a bit robbed.

Am sure we'd all appreciate some tokens if they are on offer :) League 288 

https://igpmanager.com/app/p=league&id=288
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medal 5142
25 days ago
Jack
If your league had a season end prematurely because of this, please send me the league ID and I will send you all some Tokens. 



The season didn't finish. Ours leagues are stuck at the end of season.
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medal 5220
24 days ago Translate

Jack
Mahir
Same situation with us too. We now have 3 days break cos of holiday !
I thought "skip holidays" is active from next season, that it doesnt apply on current one.

In hindsight, for most people it probably should have been. I figured the only fair way was to apply it to account for any leagues lost their ability to postpone races with the update.


Regarding these leagues, I am afraid I have run out of time to get them running in the coming days. I think we will have to chalk this one up to experience. If your league had a season end prematurely because of this, please send me the league ID and I will send you all some Tokens. I realise that may not be an ideal solution and how it likely ruined the end of competitive seasons in a handful of leagues, I can only apologise, there are more pressing issues to address. I could lose a day or more on trying to restore old seasons.

I'll focus on generating the new ones properly and make sure you're all given some Tokens to compensate you for the inconvenience.

Also, to be clear, this will never happen again. This was a one-time manual application of the holiday breaks. Going forwards the game will take care of it based on your settings.



Hello Jack, while the season was continuing, the league ended with 3 races left. The error of not starting the new season has been fixed, thank you for your help. We have a problem in the new season. There are 2 Spanish races on the calendar. Can you cancel one of them? By the way, you said that you would give tokens for the leagues that are having problems. We would be grateful if you could include us in this, it would be compensation for the victimized friends in the league.

league id 130035
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medal 5440
24 days ago Translate
Hello. 
Restore the races in our league for the 25th and 26th. My request for restoration was submitted earlier than this one. Why was it ignored??

вот ссылка на лигу
https://igpmanager.com/app/p=league&id=99391
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medal 5023
24 days ago (Last edited by Dimas Fire 24 days ago) Translate
Jack
Mahir
Same situation with us too. We now have 3 days break cos of holiday !
I thought "skip holidays" is active from next season, that it doesnt apply on current one.

In hindsight, for most people it probably should have been. I figured the only fair way was to apply it to account for any leagues lost their ability to postpone races with the update.


Regarding these leagues, I am afraid I have run out of time to get them running in the coming days. I think we will have to chalk this one up to experience. If your league had a season end prematurely because of this, please send me the league ID and I will send you all some Tokens. I realise that may not be an ideal solution and how it likely ruined the end of competitive seasons in a handful of leagues, I can only apologise, there are more pressing issues to address. I could lose a day or more on trying to restore old seasons.

I'll focus on generating the new ones properly and make sure you're all given some Tokens to compensate you for the inconvenience.

Also, to be clear, this will never happen again. This was a one-time manual application of the holiday breaks. Going forwards the game will take care of it based on your settings.


Okay, we'll take note of this situation. However, another problem has appeared.

Since a new season has effectively started, the "pro" categories have split off from our leagues and formed into new leagues. But why have all the boosts from the main leagues moved to the new leagues? I don't think this is correct, because our main boosters were elite managers, and as a result, we have a new regular season that cannot be edited due to all the boosts having moved to the new league.

Is it possible to move the boosts from the new leagues back to the main leagues?

Links to the Russian Champiosnhip (split): https://igpmanager.com/app/p=league&id=881386

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