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Bug on training laps

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medal 5000
6 years 322 days ago
I can't do the laps. It appear a message that said "Oops! There has been an error. Please try again". In the mobile app is the same...
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medal 5002
6 years 322 days ago
Same here
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medal 5000
6 years 322 days ago
And now, I can't see the race...
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medal 5000
6 years 322 days ago
This has been happening to me for the past few days as well. Most of the time it will say there has been an error but sometimes it'll actually use up one of the practice laps and give me a lap time of zero seconds.
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medal 5000
6 years 322 days ago
Yeah this just started happening to me in last 4ish hours.. Just noticed about 20 minutes ago
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medal 5000
6 years 322 days ago
Same here
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medal 5000
6 years 322 days ago
It seems to be fixed, but I'm afraid the occurrence is random...
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medal 5000
6 years 322 days ago
The bug is back!!
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medal 5145 CEO & CTO
6 years 322 days ago
Teddy
It seems to be fixed, but I'm afraid the occurrence is random...

Hi, it's not random, it's peak times and we know exactly what the cause is and are hoping to launch a fix tomorrow.

It's a bottleneck in terms of capacity. There is a huge amount of demand right now. I would recommend reloading the race page, it might have updated with times. I think the issue is the times are not returning fast enough (too much latency) due to the strain on the servers.
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medal 5184
6 years 322 days ago
What is the most problematic time?
I've been trying, but I can not score time in training!
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medal 5145 CEO & CTO
6 years 322 days ago
It seems to be right about now... well it would be any time in a 3-4 hour window around now.

We are working hard on a solution so that within 1-2 days this will stop happening with a "phase 1" upgrade which will address the immediate problems. We are also working on a long-term solution that will be more scalable under any circumstances, even sudden surges like we have now.
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medal 5184
6 years 322 days ago
Unfortunately I still can not make time.
Anyway thank you!
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medal 5000
6 years 322 days ago
Same here...
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medal 5000
6 years 322 days ago
Jack
Teddy
It seems to be fixed, but I'm afraid the occurrence is random...

Hi, it's not random, it's peak times and we know exactly what the cause is and are hoping to launch a fix tomorrow.

It's a bottleneck in terms of capacity. There is a huge amount of demand right now. I would recommend reloading the race page, it might have updated with times. I think the issue is the times are not returning fast enough (too much latency) due to the strain on the servers.


Thanks Jack. Good news, the "huge amount of demand"... More competitors, more competitiveness, more leagues, more entertainment!! We can wait 1or 2 days (or 3-4).
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medal 5000
6 years 322 days ago
I agree teddy.. well worth it and the enjoyment I've already gotten on top of that..
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