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Race finished but is still "live" and "go to race" button still present

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5000 Super Mod
7 years 222 days ago
Hi,

The races in our league (https://igpmanager.com/app/p=league&id=16779) finished about 2 hours ago, but the pro race (https://igpmanager.com/race/live.php?id=4282441) didn't finish properly. The "go to race" button is still present and finances, standings etc. have not been updated.
Can someone take a look at that?

Thanks,
Gert
5000
7 years 222 days ago
same here
5000
7 years 222 days ago
please fix the connection problems
the server shows offline and can't connect to the race
5022
7 years 222 days ago
Hi Leonardus, your race ended almost 2 hours ago.
5000
7 years 222 days ago
still going on, still no connection
5000
7 years 222 days ago
have tried several browsers...
5122 CEO & CTO
7 years 222 days ago
I'm investigating this now.
5000
7 years 222 days ago
My race start at 20.30. In one moment game stops. After restarting the game there was problem to connect to server. Race ended but to this time we see "go to race". If i clivk on button "go to race" app starting and i see "race has finished".
We dont know who win etc... we cant train drivers and repair cars becuase race is running...
5000
7 years 222 days ago
I have the sane problem during the race. I haven't the entry on the race. Now, the race is finished, but the button is here
5122 CEO & CTO
7 years 222 days ago
Did the race ever start? Or were you never able to join?

From what I am seeing it seems that a whole series of races didn't start around the time you report. It looks isolated to a single server, so it must be something to do with that server. We'll look in to that in detail throughout tomorrow.

For tonight, I may have no alternative but to skip these races and award some tokens.
5000
7 years 222 days ago
Never able to join
5000
7 years 222 days ago
Ok, thank you
5000
7 years 222 days ago
Jack our race started on time. About 2/3 of race there was a problem with connection.
5000
7 years 222 days ago
Our race started at 20.30, now is 23.40 in my country (Poland) and "go to race" is still here :(
5000 Super Mod
7 years 222 days ago
Our race started at 18.30 (gmt+2) and also finished. I watched it live together with some others from the group. But after all cars finished, it seemed to get stuck and didn't process the results.
5000
7 years 222 days ago
Last thing, what about the race points?? I was fighting for the championship. I was 1st and 2nd in qualifying laps
5000
7 years 222 days ago
Exactly - what about race points ?
Is race ended or not ? I
5000
7 years 222 days ago (edited 7 years 222 days ago)
Ive got mail that race was skipped. Is that mean we dont re-run that race ?
5000
7 years 222 days ago
see, server problems, many have them...
my Friend was also fighting championship, in last 7 rounds the game had failures.... they just had 1 point difference....
best thing is to scrap all results and start over the last races
5122 CEO & CTO
7 years 222 days ago (edited 7 years 222 days ago)
Siwyalf
Ive got mail that race was skipped. Is that mean we dont re-run that race ?

That's correct. It is not possible to re-run those races at this point. There was some kind of error on the server hosting your race, and it was isolated to this server only. The majority of the service ran just fine through this period, but many races on this one server during a short period either stopped or did not start. It looks as if the server had an issue and perhaps restarted all its services without resuming the races. I am very sorry about that, and I hope the free tokens and our apology will go some way to remedy the inconvenience this caused.

It also causes us a great inconvenience when a server has an issue like this, probably more than anybody else, so we can't take it lightly. Like now, it forces me to work for hours at 11pm, when I am half asleep, for example. So there is especially no joy when that happens for us. We will be launching a detailed investigation tomorrow. For now, I have made the best of a difficult situation and I hope it goes some way to helping. If you need further assistance with anything just let me know.
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