Hi all! It seems I've never properly introduced myself.
I'm Blunion05, my alter ego for the Internet.
I began playing iGP Manager three years ago, going back to August 2014. Today, I'm still playing iGP Manager! For three months now, as many of you are already aware, I have been providing support on the forum. What you may not know is I also answer the messages players send to iGP Manager on Facebook plus the e-mails sent to email@example.com. My role is essentially customer support.
With that out of the way, here comes the thinly veiled excuse to flex my moderator powers!
First, thank you to players who help other players in various topics.
There isn't much effort I have to put in to provide support. One downside though is the amount of information I look through, when unorganized, has my brain really slow down and struggle to process the information. I've taken some steps to help improve the forum's efficiency in the Bugs and Help & Support forum. Unfortunately, it hasn't worked as I had hoped.
What are the problems? To list a few:
Players still occasionally report bugs or ask for help in threads that they shouldn't be posting in.
There are terrible, undescriptive thread titles.
Barely anybody reports bugs the way I'd like them to.
Few people read the FAQ in the Help & Support forum.
What now then?
I've been hesitant to do anything because I don't want players feeling like requesting help to be a chore.
But I think I've figured out a way to get the change I'd like to see.
Beginning today, here are actions I will take against posts not following the guidelines outlined in the forum:
- Threads with bad titles will be permanently closed and the original poster will be requested to create a new thread with a more descriptive title suggested to them
- Bugs not reported in the format following the guidelines for writing bug reports the original poster will be requested to edit their post to follow the format and the thread may be closed and will be re-opened once the post has been updated
- Threads whose answers can be found in the FAQ will request the original poster to read the FAQ and the thread may be closed
The situation isn't as bad as this post may make it seem. But this will help with my ability to efficiently provide support as the game grows in the future, at least until the forum can get a revamped layout for the important meat of things that players need to be able to readily see and read when they are on the forum's home page.
That's all I can think of that needed addressing right now.
Gonna have to do something about the Suggestions forum at some point too...